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Full-time
high school
Posted 10d ago
~40 hrs/week
Remote in United States
Responsibilities
The specialist is responsible for processing release of information requests accurately while ensuring compliance with HIPAA regulations and company policies. They must manage medical records, perform quality checks, and provide high-quality customer service to all stakeholders.
Requirements
Candidates must have a High School Diploma or GED and at least 2 years of experience in a medical records setting. Proficiency in Microsoft Office, a typing speed of 50 wpm, and strong organizational skills are required.
Full job description
Job Description:
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.
Job Summary:
This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Essential Functions:
Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
Date stamps all requests and highlights pertinent data to facilitate processing.
Validates requests and authorizations for release of medical information according to established procedures.
Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
Maintain equipment in excellent operating condition (inside and out).
Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.
May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.
Maintains a neat, clean, and professional personal appearance and observes the dress code established.
Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.
Maintains working knowledge of the existing state laws and fee structure
Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs
Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
Maintains confidentiality, security and standards of ethics with all information.
Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.
Qualifications:
High School Diploma (GED) required
A minimum of 2 years prior experience in a medical records department or like setting preferred
Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required
Excellent organizational skills are a must
Must be able to type 50 wpm
Must be able to use fax, copier, scanning machine
Must be willing to learn new equipment and processes quickly.
Must be self-motivated, a team player
Must have proven customer satisfaction skills
Must be able to multi-task
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Related keywords
Medical RecordsRelease Of InformationHIPAAHealthcareData PrivacyMedical ChartCustomer ServiceMicrosoft WordMicrosoft ExcelScanningFaxingComplianceRecord ManagementAdministrativeRemote Work
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.
Offices: 255 East Paces Ferry Road, Suite 700, Atlanta, GA 30305, US
Engaging & activating millions through Q&AConnecting health-seeking consumers with HCPsGeo-targeted professional marketing to qualified patientsOnline clinical decision support toolsConsumer-friendly multimedia health contentand Online patient schedulingConsumermHealthInformation TechnologyHealth Care
How many Customer Service & Support jobs are open in Atlanta, GA right now?
There are currently 4,074 open customer service & support positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Atlanta, GA?
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