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Full-time
Competitive Compensation, Benefits Package, Opportunities For Growth, Professional Development
Posted 17d ago
~40 hrs/week
Responsibilities
Perform structured telephone and electronic triage for orthopedic patients to assess injuries and post-operative concerns. Coordinate urgent appointments and imaging while documenting all interactions in the EMR to support efficient provider workflow.
Requirements
Requires 3-5 years of orthopedic or musculoskeletal clinical experience with strong communication and documentation skills. Prior triage experience and knowledge of orthopedic terminology are preferred.
Full job description
Are you an experienced Medical Assistant with a strong orthopedic background and excellent clinical judgment? Do you thrive in fast-paced environments where patient communication and critical thinking matter?
We are seeking a dedicated Orthopedic Medical Assistant – Triage Operator to serve as the first clinical point of contact for our patients. This role is essential in ensuring safe, timely, and efficient management of musculoskeletal concerns while supporting providers and enhancing patient access to care.
What You’ll Do
As a key member of our orthopedic care team, you will:
Perform structured telephone and electronic triage for orthopedic patients
Assess acute injuries, post-operative concerns, pain escalations, and neurologic symptoms
Identify red flags and escalate appropriately to the RN or provider
Provide standardized post-operative guidance and patient education
Coordinate urgent appointments, imaging, and referrals
Document all interactions accurately in the EMR
Support efficient workflow and reduce unnecessary provider interruptions
What We’re Looking For
Required:
3-5 years of orthopedic or musculoskeletal clinical experience
Strong communication and documentation skills
Comfort working in a high-volume clinical environment
Ability to apply clinical protocols with sound judgment
Preferred:
Prior triage or call center experience
Post-operative orthopedic care experience
Knowledge of orthopedic terminology and imaging
Why Join Our Team?
Be part of a growing orthopedic practice focused on high-quality, patient-centered care
Work in a structured, protocol-driven environment with RN oversight
Contribute directly to improving access, safety, and efficiency
Competitive compensation and benefits package
Opportunities for growth and professional development
Twenty seven locations across metro Atlanta provide complete orthopedic and sports medicine care for the entire family.
Industry
Medical Practices
Company size
201-500 employees
Founded
2002
Headquarters
Atlanta, Georgia
LinkedIn followers
4,631
Piedmont Orthopedics | OrthoAtlanta is the second largest physician-owned orthopedic and sports medicine practice in the greater Atlanta, Georgia area with 25 offices, more than 70 physicians and more than 50 additional healthcare providers including physician assistants, nurse practitioners, physical therapists and occupational therapists dedicated to patient care.
Piedmont Orthopedics | OrthoAtlanta offers convenient accessibility to a full range of musculoskeletal surgeons, specialists and patient services including on-site physical therapy, pain management care, five MRI imaging centers and two AAAHC surgical centers. Comprehensive operative and non-operative musculoskeletal care and expertise includes sports medicine, arthroscopic surgery, hip replacement, knee replacement, neck and spine surgery, elbow and shoulder surgery, ankle and foot surgery, pain management, general orthopedics, work related injuries and acute orthopedic urgent care.
Piedmont Orthopedics | OrthoAtlanta is the official sports medicine provider to the Chick-fil-A Peach Bowl, Atlanta Gladiators hockey team and numerous college, high school and community sports programs across the region.
Offices: 3100 Interstate North Circle, Atlanta, Georgia 30339, US
How many Customer Service & Support jobs are open in Atlanta, GA right now?
There are currently 4,074 open customer service & support positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Atlanta, GA?
Companies currently hiring include Compass Group, Domino's, Macy's, Emory Healthcare, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Atlanta, GA?
Yes — 671 of the 4074 open customer service & support positions offer remote or hybrid work (320 remote, 351 hybrid).
How do I apply for Customer Service & Support jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.