Service Operations Coordinator (12-Month Maternity Leave Cover)
Athens, Attica, Greece · Hybrid
Mid level
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Service Operations Coordinator (12-Month Maternity Leave Cover)
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Full-time
bachelor degree
Competitive Salary Package, Annual Performance Bonus, Comprehensive Private Health Insurance, Ticket Restaurant Card, Hybrid Working Model, Special Employee Offers and Discounts
Posted 5d ago
Apply by Jul 9
~40 hrs/week
Responsibilities
Coordinate the end-to-end processing of spare parts, equipment, and service orders while managing billing and master data in SAP and CRM systems. Support operational efficiency by monitoring KPIs, managing inventory, and collaborating with cross-functional teams to ensure smooth service execution.
Requirements
Requires up to 3 years of experience in administrative, operations coordination, or customer service roles. A bachelor's degree in Business Administration and proficiency in English, MS Office, and SAP/CRM systems are preferred.
Full job description
Daikin Hellas, subsidiary of Daikin Europe Group, was founded in 2006 and has established itself as a market leader in air conditioning and heating solutions as well as commercial refrigeration systems. With its two offices, in Athens and Thessaloniki, Daikin Hellas focuses on offering high quality products, excellent services and impeccable customer service.
Are you a highly organized and detail-oriented operations professional with strong administrative skills? If you're looking to join a growing multinational organization that values continuous improvement, teamwork, and professional development, this is an excellent opportunity to join us as a Service Operations Coordinator and play a vital role in supporting our Service organization and delivering outstanding customer service.
The responsibilities of the Service Operations Coordinator among others will include:
Coordinate the end-to-end processing of spare parts, equipment, and service orders, ensuring timely, accurate execution and exceptional customer service.
Manage order processing, billing activities, and master data within SAP and the Service Management System (DSM – Service CRM), ensuring data accuracy and integrity.
Coordinate the procurement and availability of spare parts, consumables, tools, PPE, and other Service-related materials in collaboration with suppliers, Procurement, and Logistics.
Monitor inventory levels, perform stock reconciliations, and oversee the administration of rental equipment, technicians' tools, uniforms, and PPE.
Maintain Service systems by managing warranty registrations, customer and supplier master data, service tickets, and maintenance, rental, and remote monitoring contracts.
Support process and system improvements to increase operational efficiency and service excellence.
Monitor operational KPIs and prepare reports to support business performance and informed decision-making.
Collaborate with cross-functional teams, including Accounting, Logistics, and Credit Control, to ensure the smooth execution of Service operations and customer invoicing activities.
Provide administrative and operational support to the Service organization, ensuring accurate documentation, effective processes, and compliance with internal procedures.
Requirements
The ideal candidate should have:
Up to 3 years of experience in an administrative, operations coordination, customer service, or similar support role.
Bachelor's degree in Business Administration or a related field will be considered an asset.
Good working knowledge of the English language and MS Office.
Experience working with SAP and/or CRM systems will be considered an asset.
Job-Specific Skills:
Strong organizational skills with a focus on accuracy and efficiency.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, suppliers, and customers.
Customer-focused mindset with a commitment to delivering high-quality service.
Strong problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
Ability to work independently and as part of a cross-functional team.
Proactive approach with a willingness to improve processes and support continuous improvement initiatives.
Benefits
What we offer:
Be part of an enthusiastic and passionate team.
Work experience in an international leading company.
Great opportunity to leverage and develop your business knowledge and skills.
Competitive Salary Package and Annual Performance Bonus.
Comprehensive Private Health Insurance.
Ticket restaurant Card.
Hybrid working model with the flexibility to work from home, supporting work-life balance and productivity.
Special Employee Offers and Discounts.
Please note that the role of the Service Operations Coordinator is based in Athens, Greece.
Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.
Good climate starts with people
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.
Related keywords
SAPCRMDSMService OperationsInventory ReconciliationProcurementKPIsMaster DataHVACAir ConditioningHeating SolutionsCommercial RefrigerationBillingLogisticsCustomer Service
Global Leading Japanese Air Conditioning and Refrigeration Company
Industry
Industrial Machinery Manufacturing
Company size
501-1,000 employees
Founded
2006
Headquarters
Dubai, Dubai
LinkedIn followers
185,693
A global leader in manufacturing and supplying HVAC-R solutions (Heating, Ventilation, Air Conditioning and Refrigeration).
Leveraging our innovative technology, we deliver outstanding products and system solutions to provide comfortable and sustainable interior environments for all the people and regions of the world.
We ensure our customer comfort with peace of mind because Daikin has always been a reliable forerunner in innovation with 100 years of expertise and operating in more than 170 countries with 98000 employees all over the world.
Join our team: https://www.daikinmea.com/en_us/careers.html
Offices: Dubai, Dubai 18674, AE
Air ConditioningEnergy EfficiencyHVACRoom Air ConditionersCommercial Air ConditioningIndustrial Air ConditioningServiceChillersvrvvariable refrigerant Volumes (VRF systems)
How many Customer Service & Support jobs are open in Athens, Greece right now?
There are currently 854 open customer service & support positions in Athens, Greece listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Athens, Greece?
Companies currently hiring include TheHouseofMercier, Mercier Consultancy, Foundever, Sitel Group, CQS S.A., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Athens, Greece?
Yes — 351 of the 854 open customer service & support positions offer remote or hybrid work (207 remote, 144 hybrid).
How do I apply for Customer Service & Support jobs in Athens, Greece?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.