Clinical Concierge- NCT with MA/LVN - PRN Bring your passion to Texas Health so we are Better + Together Home Location: Must be available to work across multiple Breeze Urgent Care locations Works hours: PRN (As Needed),…
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Per diem
high school, professional certificate
Professional training, Continuing education contact hours
Posted 9d ago
~40 hrs/week
Responsibilities
The Clinical Concierge guides patients through their urgent care visit to maximize throughput and deliver clinical excellence. Responsibilities include performing clinical functions such as laboratory testing, x-ray examinations, patient registration, and assisting providers with treatments.
Requirements
Candidates must hold a high school diploma or equivalent and have completed an approved NCT training program along with a Medical Assistant or vocational nurse program. At least 6 months of clinical experience in a healthcare facility is required, along with relevant certifications such as BCLS and Texas Medical Board registration.
Full job description
Clinical Concierge- NCT with MA/LVN - PRN
Bring your passion to Texas Health so we are Better + Together
Home Location: Must be available to work across multiple Breeze Urgent Care locations
Works hours: PRN (As Needed), will need to work minimum 2 shifts a month with 1 major holiday per year
What you’ll need:
H.S. Diploma or Equivalent Required And
Completion of approved NCT training program Required And
Successful completion of a Medical Assistant education program Required Or Other Successful completion of a vocational nurse program Required.
6 Months Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care Required and
6 Months Previous x-ray experience or completion of an internal THR NCT training program in lieu of experience Req and
6 Months Previous experience as licensed NCT Preferred and
Previous experience with electronic health record , straight-arm x-ray and orthopedic experience Preferred.
NCT (Non-Certified Radiology Technician) Registered by the Texas Medical Board Upon Hire Required And
LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Req Or
Other Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Required (Those hired prior to 04/11/2022 will be grandfathered without MA education/Certification Req
BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required.
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required
What you will do
It is the role of the Concierge to guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The Concierge is responsible for a variety of clinical functions, including but not limited to assisting the provider with care and treatment, laboratory testing, x-ray examinations, and other duties. The Concierge also performs patient registration, collection of payments, rooming, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team that works under the direction of the Site Manager and works closely with the provider and other clinical staff. Must demonstrate discretion; good judgment; diplomacy; decision-making; and a customer service attitude.
Collects identification and payor related documentation, conducts registration using EPIC workflow.
Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.
Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.• Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
Administers and documents oral and intramuscular medication using the appropriate medication verification workflow.If a medical assistant, then may perform injections with the appropriate competency checkoff
Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application.
Performs diagnostic x-rays and documents completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider. Performs x-rays following established protocols and utilizes appropriate exposure factors for care and safety. Ensures images and applicable communication are transferred to radiology group for overread and assures all images have a report on file in the medical record.
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit.
Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care.
Schedules primary care referrals for consumers
Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned.
Performs quality checks throughout out the facility per established policies and procedures.
Other duties as assigned
Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries.
With centers open 8 a.m. to 8 p.m., 365 days a year, little or no wait times and ability for most patients to leave with medication in hand, our goal is to offer an easy, convenient and affordable option for the care our patients need. Backed by Texas Health, one of the region’s largest health systems, we plan to open 20 locations in the Dallas Fort Worth area by summer 2021.
Check out just a few of the recent awards recognizing Texas Health Breeze Urgent Care:
• Best in DFW 2024 Dallas Morning News – Gold: Best Urgent Care/Walk-in Clinic - Dallas Northwest Highway
• Star Local Media Plano 2024 Finalist: Texas Health Breeze Urgent Care
• Southlake Style 2024 Reader’s Choice Finalist for Best Emergency Care and Best Urgent Care - Southlake
• Denton’s Original People’s Choice Awards 2024: Best Urgent Care Clinic – Denton
• Living Magazine Best of Reader’s Choice 2024 Winner – Best Urgent Care: Coppell, Flower Mound, Southlake, and Richardson
Through the support of Texas Health leadership, Texas Health Breeze Urgent Care has achieved and maintains the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation. This is a commendation that recognizes focused formalized training in the specialty of urgent care as it relates to both clinical training and the patient experience.
You will be equipped for this highly sought after role by a team that has received the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation mentioned above and have the opportunity to earn 20+ contact hours during orientation that can be utilized to renew your medical assistant certification.
Come join us! We’re a Fortune ‘Best Place to Work’ in the DFW area, improving the health of the communities we serve.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1997
Headquarters
Arlington, Texas
LinkedIn followers
128,708
Total funding
$260K
At Texas Health Resources, our mission is to improve the health of the people in the communities we serve.
We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 28,000 employees of wholly owned/operated facilities and consolidated joint ventures in the greater Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.
Join our award-winning Texas Health family and become a part of a team that is improving the health of our communities daily. You belong here.
Let us brag for a minute on just a few of our recent accomplishments.
• Fortune’s 100 Best Companies to Work For® 2026
• Business Group on Health Best Employers: Excellence in Health & Well-being 2026 and Excellence in Mental Health
• 20 Best Workplaces in Health Care by Great Place to Work® and Fortune 2025
• Companies That Care® by PEOPLE magazine and Great Place to Work® 2026
• America’s Best Large Employers by Forbes for 2025
• Fortune’s Best Workplaces for Women™ 2025
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Offices: 612 E Lamar Blvd, Arlington, Texas, US · 1105 Central Expy N, Allen, Texas 75013, US · 10864 Texas Health Trail, Fort Worth, Texas, US · 800 W Randol Mill Rd, Arlington, Texas 76012, US · 108 Denver Trail, Azle, Texas 76020, US
Health CareAmbulatoryInpatientHospitalMedicalAcute CareMedical PracticeBehavioral HealthHealthcareNursing
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