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$22/hr–$27/hr
Full-time
associate degree
Competitive benefits package
Posted 33d ago
~40 hrs/week
Responsibilities
The Client Services Associate serves as the operational foundation of the team by managing client requests, maintaining data integrity, and supporting advisors in growing their books of business. They are responsible for delivering exceptional client experiences, coordinating meeting preparations, and ensuring compliance with industry regulations.
Requirements
Candidates must possess or be willing to obtain FINRA SIE, Series 7, and Series 66 securities licenses within one year of hire. An associate degree is preferred, along with at least three years of experience in a related field and strong proficiency in Microsoft Office.
Full job description
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Summary of Role:
At Broadview Wealth Management (BWM), our Client Services Associates (CSAs) are trusted professionals who serve as the service and operational foundation of our team. CSAs help our clients navigate important moments in their financial lives, and also partner with our Advisors to grow their books of business.
This role is ideal for someone who enjoys building relationships, solving problems, working in a collaborative team environment, and developing a long-term career in wealth management. CSAs work closely with Advisors, Leadership, and other specialists to deliver exceptional, anticipatory hospitality while gaining broad exposure to wealth operations, advisor practice management and growth, financial planning support, and regulatory compliance.
For individuals interested in growing their careers, the CSA role provides opportunities to expand responsibilities and knowledge, earn securities licenses, and pursue advancement into other roles within BWM.
Essential Job Functions/Responsibilities:
Partner with assigned Advisors and increase their capacity to grow client relationships and books of business by creating efficiencies, managing operational tasks, and leveraging technology and resources.
Deliver an exceptional and memorable client experience across every interaction.
Serve as a trusted resource for our clients by anticipating their needs and helping enhance their relationship with Broadview.
Consistently meet or exceed BWM Service Level Agreements (SLAs).
Build strong working relationships with Advisors to understand their practices and proactively support client needs.
Coordinate meeting preparation and follow-up tasks in order to enhance Advisor productivity.
Create business plans with Advisors that emphasize client outreach and action. Discuss non-advice related issues with clients.
Independently research questions and determine what our clients need before seeking assistance from an Advisor.
Process a variety of client requests in an accurate and efficient manner. Log all interactions, notes, and subsequent activity in Wealthbox CRM. Ensure data integrity between Wealthbox and LPL ClientWorks.
Keep client data up-to-date and accurate. Identify opportunities to improve workflows, increase efficiencies, and enhance the client experience.
Maintain and grow knowledge of BWM policies, LPL Financial procedures, FINRA regulations, applicable compliance requirements, and industry standards and updates.
Participate in special projects and strategic initiatives as assigned.
Minimum Job Qualifications
Currently, or within 1 year of hire, possess FINRA SIE, Series 7, and Series 66 (or 63/65) securities licenses.
New York State life, accident & health insurance licenses preferred.
Ability to be bonded is required. Associates degree preferred, or at least three (3) years of experience in a related field.
Extraordinary client service orientation and excellent interpersonal skills. Excellent organizational and time management skills and the ability to multi-task.
Detail driven, with a strong ability to organize and prioritize work and change directions as needed.
Demonstrated ability to learn new systems and technology.
Excellent computer skills, with proficiency in Microsoft Office Suite.
Starting Compensation: $22.62 - $27.15/hr., plus a competitive benefits package
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.
Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com
Broadview Federal Credit Union is a financial service provider that serves nearly 500,000 people. It was formed when two longstanding credit unions headquartered in New York State, SEFCU and CAP COM, merged. Broadview is ranked among the largest credit unions in New York and in the top 30 nationwide. With $8 billion in assets, Broadview invests significant resources in services that directly benefit members, employees, and the communities it serves. Federally Insured by NCUA.
Offices: 4 Winners Circle, Albany, New York 12205, US
How many Customer Service & Support jobs are open in Albany, NY right now?
There are currently 540 open customer service & support positions in Albany, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Albany, NY?
Companies currently hiring include Albany Medical Center, St. Peter's Health Partners, CVS Health, Lowe's Companies, Inc., Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Albany, NY?
Yes — 32 of the 540 open customer service & support positions offer remote or hybrid work (15 remote, 17 hybrid).
How do I apply for Customer Service & Support jobs in Albany, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.