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$25k–$42k/yr
Full-time
high school
Medical plan, Dental plan, Vision plan, 401(k), FSA, HSA
Posted 40d ago
~40 hrs/week
Responsibilities
The Fulfillment Associate is responsible for analyzing customer requests, processing and scanning legal documents, and ensuring compliance with jurisdictional rules. They will also assist process servers, resolve issues, and communicate progress to internal and external teams.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of customer service experience. Proficiency in typing, basic database navigation, and strong attention to detail are required for this role.
Full job description
As a Fulfillment Associate, Document Management for Wolters Kluwer’s CT Corporation, you have primary responsibility for providing superior service by analyzing customers’ requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams.
You will support the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives.
You will report to the Manager, Fulfillment and work from our local office in Albany, NY. We offer an 8:30am-5:00pm M-F schedule, full benefits, matching 401k, generous PTO and a great career opportunity!
Responsibilities:
Fulfill orders for internal and external customers by scanning and processing documents.
Assists Process Servers in the completion of service for CT’s Registered Agent function.
Research legal documents.
Resolve or escalate issues.
Follow requests through to completion.
Communicate progress to customers and our teams.
Navigate quickly between multiple processing systems and databases.
Contribute to customer satisfaction and organizational success.
Participate in process improvement programs, best practices, and occasional special projects.
Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.
Qualifications:
Education:
High School diploma or equivalent. Prefer some college.
Experience:
1+ years customer service experience. Prefer experience in retail, hospitality, or office environment.
Good typing skills (30 wpm.).
#LI-Onsite
Experience with ERP systems and databases preferred.
Skills:
Order Entry Systems: Proficiency in using order entry software.
Attention to Detail: Ability to maintain accuracy in order processing.
Customer Service: Basic understanding of customer service principles.
Communication: Effective verbal and written communication skills.
Time Management: Ability to manage time and prioritize tasks.
Team Collaboration: Willingness to work collaboratively with team members.
Documentation: Ability to maintain and organize operational documents.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$25,200.00 - $42,300.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide.
Equal Opportunity Employer
To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
Beware of Recruitment Fraud! 🔒
Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself:
- Apply only via our secure Workday hub on our Careers page.
- Our recruiters never ask for banking info or payments.
- We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail).
Report suspected fraud: [email protected]. If you've made a payment, contact local authorities.
Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
Offices: Zuidpoolsingel 2, Alphen aan den Rijn, 2400 BA, NL · 2001 Market St, Philadelphia, PA 19103, US · 130 Turner St, Waltham, MA 02453, US · 16522 Hunters Green Pkwy, Hagerstown, MD 21740, US · 9111 E Douglas Ave, Wichita, KS 67207, US
software tools & digital informationworkflow solutionsmobilepoint-of-use applicationsand high-quality content across multiple professional marketsAccountingFinanceLegalAppsSoftware
How many Customer Service & Support jobs are open in Albany, NY right now?
There are currently 540 open customer service & support positions in Albany, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Albany, NY?
Companies currently hiring include Albany Medical Center, St. Peter's Health Partners, CVS Health, Lowe's Companies, Inc., Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Albany, NY?
Yes — 32 of the 540 open customer service & support positions offer remote or hybrid work (15 remote, 17 hybrid).
How do I apply for Customer Service & Support jobs in Albany, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.