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Part-time
high school
Posted 16d ago
~40 hrs/week
Responsibilities
The Night Auditor is responsible for welcoming guests, managing check-ins, and handling valet and room service duties. They must balance daily room, food, and beverage revenues and reset the hotel system for the next day's operations.
Requirements
Candidates must have a high school diploma, a valid driver's license, and basic accounting knowledge. Strong communication skills and the ability to handle guest concerns professionally are required.
Full job description
PURPOSE OF POSITION:Making sure our guests feel welcomed and comfortable plays a paramount role in their satisfaction at Saint Kate. You will also be responsible for balancing charges, maintaining files and resetting the system for the next day’s operations. Take and deliver Room Service orders in a friendly and courteous manner. Park and retrieve valet vehicles.
ESSENTIAL FUNCTIONS:
1.Register guests, issue room keys, provide information on hotel services and room locations.
2.Be able to provide accurate and appropriate hotel and area information to guests and visitors.
3.Balance and audit for accuracy room revenue, food and beverage revenue, and telephone revenue; assist in the preparation of all reports relevant to daily revenues.Reset the system for next day operations.
4.Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
5.Complete and transmit daily management and accounting reports and supporting documents; prepare market segmentation report, food and beverage report, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
6.Transmit credit card batches.
7.Balance DSTAT and get it posted before 5am.
8.Make corrections and adjustments and handle all computer problems that might occur throughout the shift.Be able to call system support if a system fails or issues occur.
9.Greet and welcome guests as well as visitors, in a friendly and professional manner as they arrive to the hotel.
10.Assist with handling noise complaints and guest relocation.
11.Perform other duties and responsibilities asked by the Front Office Manager and Night Manager based upon department needs.
12.Answer guest questions.
13.Respond appropriately to guest complaints.Make appropriate service recovery gestures in order to assure guest satisfaction.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
14.Perform other duties as assigned.
POSITION REQUIREMENTS:
1.Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
2.Basic mathematical skills and ability to operate a 10- key by touch.
3.Ability to effectively deal with guest and employee concerns in a friendly and positive manner.This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
4.Ability to access and accurately input information using a moderately complex computer.
5.Must have excellent telephone etiquette skills.
6.Ability to read, listen, and communicate effectively in English, both verbally and in writing.
7.Must have excellent communication skills and professional manner.
8.High school diploma or equivalent required.
9.Cash handling experience preferred.
10.Must pay close attention to detail.
11.Ability to produce high quality accurate work consistently and on time.
12.Balance work daily totals of hotel.
13.Valid Driver’s License.
14.May be required to work weekends, and/or holidays.
Saint Kate is an equal opportunity employer.
Related keywords
Night AuditHospitalityRevenue AuditGuest ServicesMarket Segmentation ReportDSTATCashier's ReportsService RecoveryFront OfficeHotel Operations
The Marcus Corporation is a leader in entertainment and hospitality.
Industry
Hospitality
Company size
10,001+ employees
Founded
1935
Headquarters
Milwaukee, WI
LinkedIn followers
3,460
Total funding
$100M
Headquartered in Milwaukee, Marcus Corporation (NYSE: MCS) is a leader in the entertainment and hospitality industries, with significant company-owned real estate assets. The Marcus Corporation’s theatre division, Marcus Theatres, is the fourth largest theatre circuit in the U.S. and currently owns or operates 985 screens at 78 locations in 17 states under the Marcus Theatres, Movie Tavern® by Marcus and BistroPlex® brands. The company’s lodging division, Marcus Hotels & Resorts, owns and/or manages 17 hotels, resorts and other properties in eight states.
Marcus Theatres is the fourth largest theatre circuit in the United States and currently owns or operates 1,036 screens at 83 locations in 17 states under the Marcus Theatres, Movie Tavern by Marcus and BistroPlex brands. For more information, please visit www.marcustheatres.com.
Marcus Hotels & Resorts owns and/or manages 16 hotels, resorts and other properties in the U.S. The company’s distinctive portfolio includes city-center meeting hotels, upscale resorts, historic properties, and premium branded and independent first-class hotels. Marcus Hotels & Resorts is an approved operator for all major lodging brands. A leader in the hospitality industry since 1962, Marcus Hotels & Resorts creates asset value for hotel owners through its expertise in management, development and product repositioning. This includes hotel food and beverage concepts developed by its Marcus Restaurant Group, featuring premier brands such as Mason Street Grill, ChopHouse, Miller Time Pub & Grill and SafeHouse Restaurants. For more information, please visit www.marcushotels.com.
Offices: Milwaukee, WI 53202, US
hospitalityentertainmentmovieshotelsmanagement companyand hotel managementMedia and EntertainmentHospitalityHotelTheatre
How much do Customer Service & Support jobs in Wisconsin pay?
Based on 1166 listings with disclosed salaries, most customer service & support jobs in Wisconsin pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
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