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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$160k–$217k/yr
Full-time
bachelor degree
Sign-on Payments, Restricted Stock Units (RSUs), Medical Insurance, Dental Insurance, Vision Insurance, Prescription Insurance
Posted 21d ago
~40 hrs/week
Responsibilities
Manage outsourced partner relationships in the Americas to drive operational excellence, compliance, and a high-quality customer experience. Define sourcing solutions, negotiate commercial contracts, and lead a team of industry specialists to align with business strategy.
Requirements
Requires a bachelor's degree and over 10 years of experience in customer service and the BPO industry across multiple geographies. Candidates must possess strong analytical skills, experience leading strategic initiatives, and the ability to travel internationally up to 30%.
Full job description
Amazon is seeking a senior-level leader to join its Global Outsourcing (GO) team within the Worldwide Customer Service organization. As a Senior Partner Manager for the Americas, you will be responsible for delivering excellent customer experiences by managing outsourced partner relationships and driving operational excellence and compliance, creating an Amazonian culture with external partners and implementing new programs while collaborating with internal Amazon teams to positively impact the customer experience. This is a high-impact, high-visibility position that requires strong leadership skills to manage complex global operations, ability to multitask, make data-driven decisions, and anticipate needs in a fast-paced, high-stakes environment. You have strong commercial judgement and ability to build relationships, drive improvement, and influence without authority. You will act as an Amazon culture ambassador, be flexible to take on additional responsibilities, and help ensure effective relationships across Amazon teams and partners. A great sense of humor and a desire to work hard, have fun, and make history are key to succeeding in this role.
Key job responsibilities • Define future sourcing solutions aligned to business strategy, considering labor models, locations, cost models, risk, and market trends • Define vendor and site strategy, business requirements, conduct location assessments, RFP, pricing/contract negotiations, and contract administration • Negotiate and deliver favorable commercial outcomes, identify opportunities to create additional value • Ensure vendors consistently deliver operational excellence, excellent customer experience, flexible capacity, and compliance • Ensure compliance with standards (security, legal, financial, code of conduct) and develop robust business continuity plans • Build and manage strong, trusted relationships with vendors and stakeholders across the organization • Effectively manage and deliver all aspects of customer service operations with a high level of customer obsession • Share operational and quality best practices across the Amazon customer service network • Lead and develop a team of industry specialists, encouraging participation, ownership, action, customer/employee satisfaction, and financial management • Demonstrate ownership and willingness to roll up your sleeves to get things done, acting with the highest ethical and professional standards
Basic Qualifications:
- Experience in Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations - Bachelor's degree or above - Experience working with customers with a passion for delivering exceptional service - Experience with analytical tools and ability to dive deep into metrics and reporting - Experience leading cross-functional projects and implementing strategic initiatives - Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience with Microsoft office tools like Word, Excel, Outlook, and OneNote - • 10+ years of relevant experience in customer service required, working with BPO industry across multiple geographies - • Ability to think both strategically and tactically with strong attention to detail - • Significant international travel required (up to 30%)
Preferred Qualifications:
- COPC Coordinator Certification and Lean/Six Sigma experience are preferred
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 160,300.00 - 216,800.00 USD annually
Related keywords
BPOVendor ManagementGlobal OutsourcingRFPCOPC Coordinator CertificationLeanSix SigmaSourcing SolutionsContract AdministrationCustomer Service OperationsB2BE-CommerceRetailConsultingShared Service OperationsBusiness Development
How much do Customer Service & Support jobs in Washington pay?
Based on 1777 listings with disclosed salaries, most customer service & support jobs in Washington pay between $54k–$145k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Washington right now?
There are currently 15,252 open customer service & support positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington?
Companies currently hiring include Domino's, Albertsons Companies, Kroger, Starbucks, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington?
Yes — 844 of the 15252 open customer service & support positions offer remote or hybrid work (361 remote, 483 hybrid).
How do I apply for Customer Service & Support jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Washington