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Full-time
high school
Medical Coverage, Dental Coverage, Vision Coverage, Paid Time Off, Paid Holidays, 401(k) Company Match
Posted 10d ago
~40 hrs/week
Responsibilities
The Front Desk Agent is responsible for managing guest check-ins and check-outs while providing exceptional customer service and local information. They handle reservations, process payments, and resolve guest concerns to ensure a seamless vacation experience.
Requirements
Candidates must have a high school diploma or equivalent and proficiency in Microsoft Office and basic math. Strong communication skills and the ability to work a flexible schedule, including weekends and holidays, are required.
Full job description
Company Description
VI Resorts at Homestead (Lynden, WA)
VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities at VI Resorts at Homestead in Lynden, Washington, with a Pacific Northwest countryside resort setting. Guests enjoy tranquil surroundings, well appointed condos, and easy access to the Lynden/Bellingham region. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.
Job Description
As a Front Desk Agent, you'll be the first friendly face our guests see and the last positive impression they leave with. In this role, you'll create exceptional guest experiences by delivering outstanding customer service, assisting with reservations, answering questions, and accommodating special requests. You'll ensure a seamless check-in and check-out process while providing every guest with a warm welcome, personalized service, and professional support throughout their stay. If you enjoy helping others and creating memorable experiences, this is the perfect opportunity to be part of our team.
As a Front Desk Agent, you will:
Welcome guests warmly and complete check-in and check-out procedures efficiently.
Issue room keys and coordinate with Bell Services when assistance is needed.
Organize and distribute incoming mail and messages for guests.
Accurately send and receive phone messages.
Provide information about the resort, local restaurants, shopping, and nearby attractions.
Monitor room availability and maintain accurate guest records.
Post charges, process payments, and provide accurate change.
Make, modify, and confirm guest reservations.
Apply additional charges such as dining, room service, or other services to guest accounts.
Assist guests with restaurant reservations, transportation arrangements, and local activities.
Secure guest valuables in the hotel safe or safety deposit box when requested.
Perform nightly bucket checks to ensure records align with guest activity.
Address guest concerns promptly and work toward effective resolutions.
Qualifications
High school diploma, GED, or equivalent experience.
Detail-oriented with strong organizational skills.
Proficient in Microsoft Office and general computer operations.
Excellent verbal communication skills, both in person and over the phone.
Ability to work independently with minimal supervision.
Demonstrated sound judgment when interacting with owners, guests, and team members.
Basic math, inventory, and cash-handling skills.
Ability to work a flexible schedule, including weekends and holidays.
Additional Information
Why Westgate?
Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
We are proud to be recognized by U.S. News & World Report as one of the Best Companies to Work For, and by TIME as one of America's Best Private Companies. These awards reflect our commitment to creating opportunities, enriching lives and delivering exceptional experiences for our Owners, Guests and Team Members.
Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of more than 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company’s 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler’s needs.
Our Mission:
We create meaningful vacation experiences that bring families together, foster connection, and build cherished memories for a lifetime.
Social Responsibility:
We strive to be successful within the confines of ethical and moral standards to uphold the quality of our natural environment and community. The health and safety of our owners and team members is paramount.
Westgate Resorts also operates the Westgate Resorts Foundation, which was started in 2001 and has since grown to provide assistance to more than 250 charities and causes in communities where Westgate Resorts team members live and work.
Offices: 5601 Windhover Drive, Orlando, Florida 32819, US
How much do Customer Service & Support jobs in Washington pay?
Based on 1709 listings with disclosed salaries, most customer service & support jobs in Washington pay between $54k–$140k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Washington right now?
There are currently 14,892 open customer service & support positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington?
Companies currently hiring include Domino's, Albertsons Companies, Kroger, Starbucks, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington?
Yes — 828 of the 14892 open customer service & support positions offer remote or hybrid work (359 remote, 469 hybrid).
How do I apply for Customer Service & Support jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Washington