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$24/hr–$26/hr
Full-time
high school
Paid time off, Paid holidays, Personal days, Volunteer day, Medical insurance, Dental insurance
Posted 10d ago
~40 hrs/week
Remote in United States
Responsibilities
Respond to incoming phone calls and written inquiries regarding eligibility, benefits, and claim status for clients and providers. Act as a trusted advisor by researching and troubleshooting inquiries to ensure first-call resolution and customer satisfaction.
Requirements
Requires 1-3+ years of superior service experience in a call center or provider's office, preferably within the healthcare industry. A high school diploma is required, and bilingual skills in Spanish/English are considered a plus.
Full job description
HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.
We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.
What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.
What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/
How YOU will make a Difference:
The Customer Care Advocate at HMA responds to customer incoming phone calls and written inquiries; from clients, providers and members inquiring about eligibility, benefits, and the status of claims. You will quickly research and troubleshoot inquiries delivering information to callers that helps them better understand and utilize their benefit plans. The CCA plays a key front-line role in our mission to revolutionize customer service in the Healthcare industry!
Employees in this position may be scheduled for shifts beginning as early as 6:45 a.m. and ending as late as 6:15 p.m. Applicants must be available to work any assigned shift within these hours.
What YOU will do:
Be a ‘Trusted Advisor’ for our members
Serve our Members, Providers, Brokers and Clients by quoting accurate Eligibility, Benefit, Claim Status via call and written communication
Advocate for callers by working with internal and external stakeholder to report, resolve inquiries, and prevent them from reoccurring
Follow-up with callers timely to ensure customer satisfaction
Listen for understanding in order to competently address questions on an array of topics
Maintain a personable, courteous, and professional demeanor at all times
Strive for first call resolution by applying your ability to “think outside the box” and taking true ownership of the customer experience
Perform multiple tasks and navigate multiple systems to investigate and respond to our customer needs.
Apply organization and written communication skills to quickly document phone conversations, noting key themes and resolutions
Proactively raise recurring issues/questions with management for further review
Own your personal development to achieve job proficiency and meet performance goals
1-3+ years of experience providing superior service in a call center environment or providers office, preferably in the healthcare industry
High school diploma or equivalent
Knowledge of medical, vision and dental terminology preferred
Knowledge of customer service ethics, principles and procedures
Strong verbal, written communications skills and analytical abilities
Extensive keyboarding skills, including the ability to talk and document simultaneously
Attention to detail and accuracy
Proven ability to work independently and in a team environment
Basic proficiency using Microsoft Office: Word, Excel, Instant Messaging and Outlook
Ability to multitask including being able to maintain the flow of a conversation while typing 40+ WPM
Bilingual (Spanish/English) skills a plus
Compensation:
The base salary range for this position in the greater Seattle area is $24/hr - $26/hr for a level I and varies dependent on geography, skills, experience, education, and other job or market-related factors. While we are looking for level I, we may consider level II for highly qualified candidates.
Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.
In addition, HMA provides a generous total rewards package for full-time employees that includes:
Seventeen (IC) days paid time off (individual contributors)
Twelve paid holidays
Two paid personal and one paid volunteer day
Company-subsidized medical, dental, vision, and prescription insurance
Company-paid disability, life, and AD&D insurances
Voluntary insurances
HSA and FSA pre-tax programs
401(k)-retirement plan with company match
Annual $500 wellness incentive and a $600 wellness reimbursement
Remote work and continuing education reimbursements
Discount program
Parental leave
Up to $1,000 annual charitable giving match
How we Support your Work, Life, and Wellness Goals
At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.
We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)
HMA requires a background screen prior to employment.
Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures.
HMA is Proving What's Possible in Healthcare®. Our team of caring experts design and deliver high-quality, innovative, and affordable health plans for self-funded employers. We are the service-oriented partner brokers and employers trust to protect two of their most important assets; their people and their health plan dollars.
With 40 years of industry experience and a team of proactive, highly skilled professionals, we help employers improve their bottom line. We call this “Winning Together” because we’re on the same side and share the same goals – healthier outcomes for members at the best possible value.
Offices: 10700 Northup Way, Bellevue, Washington 98004, US
Health InsuranceThird Party AdministrationHealth BenefitsEmployee BenefitsSelf-FundingEmployee Health PlansPlan DesignPayment IntegritySelf-InsuredTribal Plan Administration
How much do Customer Service & Support jobs in Washington pay?
Based on 1709 listings with disclosed salaries, most customer service & support jobs in Washington pay between $54k–$140k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Washington right now?
There are currently 14,892 open customer service & support positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington?
Companies currently hiring include Domino's, Albertsons Companies, Kroger, Starbucks, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington?
Yes — 828 of the 14892 open customer service & support positions offer remote or hybrid work (359 remote, 469 hybrid).
How do I apply for Customer Service & Support jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Washington