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North Lebanon Township, Pennsylvania, United States · On-site
Entry level$684K raised
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Bensalem Township, Pennsylvania, United States · Remote Solely
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East Drumore Township, Pennsylvania, United States · On-site
Mid level$100K raised
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COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest q…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$15/hr–$19/hr
Full-time
high school
Medical Insurance, Dental Insurance, Vision Insurance, 401k, Holiday Pay, Paid Vacation Time
Posted 11d ago
~40 hrs/week
Responsibilities
The Member Experience Representative I provides prompt and accurate financial services while utilizing a consultative sales approach to educate members on products. They are responsible for handling cash, processing transactions, and assisting with account and loan servicing duties within the branch.
Requirements
A high school diploma or GED is required for this position. Candidates should have up to 6 months of experience in a customer-facing, transactional, or retail role.
Full job description
Home Branch: Lebanon Branch - Lebanon, PA
Position Title: Full-Time Teller I
Department: Retail Operations
Supervisor's Title: Branch Manager
Classification: Non-Exempt
Starting Salary Range:$15.45 - $19.31
Benefit Highlights:
- Competitive compensation!
- Medical, Dental, and Vision Insurance!
- 401K with up to 4% company match!
- Holiday Pay starting at day 1!
- Paid Vacation Time!
- Medical Benefits starting at your 31st day of employment!
And Many More!
Summary:
The Member Experience Representative I is a developmental role to gain the knowledge, skills, and abilities necessary to become a Member Experience Representative II. The Member Experience Representative I is an entry level consultative position within Belco’s Branch Network. This role is responsible for in-branch member service interactions, providing educational information on Belco products and services aligning solutions to member needs. Performs a wide variety of transactional and account and loan servicing duties to serve Belco’s membership, while upholding Quality, Service, and Brand Standards. Represents the credit union to its members in a courteous, professional and confident manner.
Essential Functions:
Enthusiastically supports the referrals and sales and service culture at Belco in every interaction with members and the public.
Provide efficient, prompt and accurate service in handling and processing member financial and service requests.
Positively contributes to the member experience by escorting members through appropriate delivery channels, such as home banking mobile deposit, online applications, and Interactive Teller Machines (ITMs).
Must be able to effectively handle cash, including large amounts, and maintain accurate and precise transactional records.
Under the guidance of the Assistant Branch Manager, they may assist members with preparing and compiling new member applications and information to open all account types.
Utilizes a consultative sales approach to seize all opportunities to educate members and potential members about Belco products and services, cross-selling to match individual members’ needs with appropriate products and services to enhance the member relationship with the credit union.
Under the guidance of the Assistant Branch Manager, may assist members through various steps of the loan process for a member.
Responsible for maintaining current and accurate records of sales tracking results, via Synapsys and Lobby Tracker systems.
Maintain current knowledge and adherence of Federal and State compliance laws and regulations, along with Belco’s policies, procedures, safety standards. Must maintain member and employee confidentiality.
Embody Belco’s mission, vision, Belco’s Behavioral Expectations, and actively support the Brand “Belco Life”, within each interaction. Constantly looking for ways to improve processes that will improve the member’s and/or team experience and communicate those ideas to Branch Management
Consistently acts as part of a cohesive team, demonstrating excellent interpersonal skills.
Participate in community and professional events.
Represents the credit union to its members and the public in a courteous, professional, and confident manner at all times.
All other duties as requested by the Assistant Branch Manager and/or Area Branch Manager/Branch Manager.
Operating Skills: Quality Of Work, Communication, Solving Problems
Relationship Skills: Member Focus, Teamwork
Behavioral Expectations
Work Environment:
This job operates in a professional office environment, requiring 100% in branch work. This role routinely uses standard office equipment such as computers, phones, printers, filing cabinets, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a role that requires standing and moving around the branch for majority of the day. This would require the ability to lift to 25 lbs., open cabinets, and bending or standing.
Travel:
This position would require periodic travel to other branches in our seven-county footprint.
Minimum Required Education and Experience:
High school diploma or GED required. Up to 6 months of experience in customer-facing or transactional role. This may include experience in cash handling, retail, sales, customer service, or other positions demonstrating strong interpersonal and communication skills.
Preferred Education and Experience:
Higher education, and more than 6 months of experience working in member service, lending, or call center department within a financial institution. Broad knowledge of credit union functions and in-depth knowledge of member compliance, banking regulations, financial technology, lending processes, and member service.
Disclaimer:
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual preference/orientation, age, disability, marital status, pregnancy, veteran status or other legally protected bases. Belco’s Diversity and Inclusion initiatives provide all employees with equal access to training and advancement opportunities throughout the organization.
Belco will provide reasonable accommodation to applicants and employees with disabilities where appropriate throughout the application and employment process. Determinations on requests for reasonable accommodation related to any job function will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Believe in Better Banking!
Believing in every person, every dream, every time. Community Credit Union in Central, PA.
Industry
Banking
Company size
201-500 employees
Founded
1939
Headquarters
Harrisburg, Pennsylvania
LinkedIn followers
1,871
Belco Community Credit Union was organized in 1939 as a federally chartered credit union, serving the employees of Bell Telephone Company of Harrisburg, Pennsylvania. Belco's conversion to a state chartered credit union in 1997 opened the doors to expanding services to other businesses in Central Pennsylvania. Prior to receiving community charter approval in July 2005, Belco served a diverse group of over 700 partner companies and organizations. Today, Belco is a community chartered credit union that is open to businesses and anyone who lives, works, worships, or attends school in Adams, Cumberland, Dauphin, Lancaster, Lebanon, Perry or York counties. Belco currently has nearly 52,000 members and $797 million in assets. For more information, visit Belco Community Credit Union on the web at www.belco.org or call (717) 232-3526 (Harrisburg Area) or (800) 642-4482 (all other areas).
Offices: 449 Eisenhower Blvd, Harrisburg, Pennsylvania 17111, US
How much do Customer Service & Support jobs in Pennsylvania pay?
Based on 1970 listings with disclosed salaries, most customer service & support jobs in Pennsylvania pay between $48k–$107k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Pennsylvania right now?
There are currently 29,013 open customer service & support positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pennsylvania?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., AutoZone, Sheetz, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pennsylvania?
Yes — 1579 of the 29013 open customer service & support positions offer remote or hybrid work (703 remote, 876 hybrid).
How do I apply for Customer Service & Support jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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