Client Services Director Lead People. Solve Challenges. Create Impact. Build Your Legacy. Location: Jenkintown, PA — On-Site Employment Type: Full-Time, Exempt Turn Complexity Into Impact—With People at the Center At Vis…
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Pennsylvania Academy of the Fine Arts
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Full-time
bachelor degree
Posted 8d ago
Apply by Oct 29
~40 hrs/week
Responsibilities
The Client Services Director will lead the office team across operations, wellness, and HR to ensure high-quality service delivery and a positive client experience. They are responsible for overseeing daily operational workflows, managing caregiver assignments, and fostering a culture of accountability and excellence.
Requirements
Candidates must have 10+ years of experience leading service operations in healthcare, hospitality, or senior living environments. A bachelor's degree is preferred, along with a proven track record of managing managers and navigating high-pressure situations.
Full job description
Client Services Director Lead People. Solve Challenges. Create Impact. Build Your Legacy. Location: Jenkintown, PA — On-Site Employment Type: Full-Time, Exempt
Turn Complexity Into Impact—With People at the Center
At Visiting Angels, exceptional care is built on empathy and exceptional leadership. We are seeking a Client Services Director who knows how to lead people, solve complex challenges, build strong relationships, and create an environment where both clients and team members thrive. This is a high-impact leadership opportunity for an experienced service and operations leader who is energized by complexity and motivated by the opportunity to build something meaningful—both professionally and personally. If you have led teams in hospitality, luxury hotels, healthcare, senior living, or another high-touch service environment, we want to hear from you. Leaders with experience at organizations such as Marriott, Ritz-Carlton, Four Seasons, Hilton, Hyatt, and other premier hospitality brands are strongly encouraged to apply. You may be coming from a hotel General Manager, Director of Operations, Rooms Division, Guest Services, or Hospitality Management background. If you understand how to lead people, deliver an exceptional client experience, manage competing priorities, and create order in a fast-moving environment, your experience may translate exceptionally well to this role. This is not simply an operations position. It is a leadership opportunity for someone who wants to care, grow, build a career, increase their earning potential, and create a lasting legacy. Who You Are You are a people-first leader who brings out the best in others and understands that strong results begin with a strong team. You are:
A proven leader with experience managing service, care, hospitality, or client-focused teams
Comfortable managing complexity and solving problems others may find overwhelming
Skilled at building relationships while also holding teams accountable
Calm, composed, and decisive in high-pressure or emotionally sensitive situations
A natural coach, mentor, and culture builder
Someone who sees the big picture but is willing to roll up your sleeves and get involved
Enterprising and ambitious—motivated to build a meaningful career, create a future for your family, and leave a legacy of your own
What You'll Do 👥 Lead, Inspire & Develop a High-Performing Team
Provide leadership and direction to the overall office team, including Operations, Wellness, and HR, with Marketing as a dotted-line function
Develop and mentor leaders and team members across the organization
Build a collaborative, accountable, and solutions-focused culture
Serve as a visible cheerleader and supporter for all office functions
📋 Lead Operations With Precision
Oversee intake, scheduling, case management, caregiver assignments, and recruitment functions
Coordinate hundreds of moving parts to ensure the right support is in place at the right time
Help solve daily operational challenges, including client/caregiver matching and continuity of care
Partner with the Recruitment team to support strong hiring decisions and talent acquisition
Support the Wellness team with assessment and supervisory visits when needed
🌟 Champion the Client & Caregiver Experience
Lead with a Client First mindset
Monitor satisfaction metrics and address escalations with empathy, urgency, and professionalism
Elevate every touchpoint of the client and caregiver experience
Ensure families and team members feel heard, valued, and supported
🧩 Solve Problems & Improve Systems
Identify gaps in processes, systems, and workflows
Design and implement smarter, more effective solutions
Break complex challenges into manageable, actionable steps
Anticipate issues before they become problems and create sustainable solutions
🤝 Build Alignment Across Teams
Collaborate with other Visiting Angels offices and cross-functional teams to leverage best practices and synergies
Create alignment across departments and ensure shared accountability for client outcomes
Step in and support the team wherever needed
Participate in an on-call rotation approximately every 2–3 weeks
✅ Protect Compliance, Quality & Trust
Uphold industry standards, state regulations, and quality documentation requirements
Maintain consistency and reliability in the delivery of services
Protect the trust that families place in Visiting Angels every day
What You Bring
Bachelor's degree preferred
10+ years of experience leading people and service operations in healthcare, hospitality, luxury hospitality, senior living, or another client-focused industry
Proven experience managing managers and leading diverse teams in high-pressure environments
A track record of building strong teams and improving operational performance
Exceptional problem-solving and decision-making skills
Strong emotional intelligence and the ability to navigate sensitive conversations with clients, families, and team members
Strong communication, coaching, and relationship-building skills
Technical proficiency with Microsoft Office and scheduling/CRM systems
Flexibility to support the team during occasional evenings or weekends
Willingness to participate in on-call responsibilities
Hospitality Leaders: Your Experience Matters Here If you have built your career in luxury hospitality or hotel operations, you already understand many of the skills this role demands: Leading people. Delivering exceptional service. Managing complexity. Resolving escalations. Creating consistency. Building a culture of excellence. Experience with Marriott, Ritz-Carlton, Four Seasons, Hilton, Hyatt, or other high-end hospitality organizations is highly relevant and strongly encouraged. Why Join Visiting Angels? Because your leadership will directly impact lives. Every team member you develop, every challenge you solve, and every process you improve helps create better days for seniors and their families. At Visiting Angels, this is more than a job. It is an opportunity to:
Lead with purpose
Build and develop a high-performing team
Solve meaningful, complex challenges
Create a culture of excellence and compassion
Grow your career and earning potential
Build a legacy that matters
We are looking for a leader who is ready for bigger and better things—professionally, personally, and financially. If you are a proven people leader from healthcare, hospitality, or luxury hotel operations and are ready to make a meaningful impact, we want to meet you. Apply today and take the next step in building your legacy.
ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.
Serving Grtr. Philadelphia with offices in Jenkintown, Chadds Ford, Havertown, Horsham, Philadelphia & King of Prussia.
Industry
Home Health Care Services
Company size
51-200 employees
Founded
2004
Headquarters
Jenkintown, PA
LinkedIn followers
1,667
Visiting Angels of Greater Philadelphia
With offices in Jenkintown, Chadds Ford, Havertown, Horsham, Philadelphia, and Audubon, Visiting Angels has been a trusted name in home care for seniors and their families across the Greater Philadelphia region.
We provide compassionate, personalized in-home care that allows seniors to age safely, comfortably, and with dignity in the place they call home. Our services include companion care, personal care, dementia and Alzheimer’s support, transitional care, respite care, and veterans care. Whether families need just a few hours a week or 24/7 support, we tailor every care plan to fit the unique needs of each client.
What sets us apart is our dedicated team of caregivers, who go above and beyond to treat each client like family. We are proud to be a part of the communities we serve and are committed to making every day brighter for local seniors and their loved ones.
💙 Our Mission: To provide peace of mind, dignity, and quality of life for seniors through compassionate care at home.
📍 Serving families throughout Greater Philadelphia from our six local offices.
Offices: The Plaza Apartments, 1250 Greenwood Avenue, Suite 1, Jenkintown, PA 19046, US · 300 Welsh Rd Bldg 1 #131, Horsham, PA 19044, US · 1204 Baltimore Pike #301, Chadds Ford, PA 19317, US · 1950 Lawrence Rd, Suite 1A, Havertown, Pennsylvania 19083, US · 3675 Market St #200, Philadelphia, PA 19104, US
How much do Customer Service & Support jobs in Pennsylvania pay?
Based on 1966 listings with disclosed salaries, most customer service & support jobs in Pennsylvania pay between $48k–$106k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Pennsylvania right now?
There are currently 28,828 open customer service & support positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pennsylvania?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., AutoZone, Sheetz, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pennsylvania?
Yes — 1582 of the 28828 open customer service & support positions offer remote or hybrid work (709 remote, 873 hybrid).
How do I apply for Customer Service & Support jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Pennsylvania