Customer Service & Support Jobs in Pennsylvania (Now Hiring) — 28,311 open — Page 226

Job Description

As a Cardiovascular Disease Specialist, you will drive meaningful patient impact by leveraging our scientific expertise and serving as the primary contact for customers within your assigned territory. As a key member of the local Customer Team, you will collaborate closely with Account Executives, Integrated Delivery Systems leaders, and other field colleagues to deliver seamless, patient-focused solutions.

Territory Assignment:

This is a field-based sales role responsible for the Lancaster, PA territory. Travel percentage depends on the needs of the territory and where the selected candidate resides, and overnight travel may be required about 25 percent of the time to support client meetings and ensure comprehensive territory coverage.

Position Overview:
In this role, you will develop and manage relationships with a range of health care customers, including cardiologists, primary care, and other health care professionals. You will regularly engage with various health care settings, such as physicians’ offices, integrated delivery systems, pharmacies, and hospital clinics, to effectively execute your responsibilities.

Key Responsibilities:

• Develop and execute a territory-level business plan in alignment with company policies, standards, and ethics.

• Maintain current product knowledge and certifications for the company’s portfolio.

• Conduct balanced and compliant product sales discussions with health care providers and business professionals to align customer needs with company products according to product labeling.

• Provide management with regular updates on customer needs, marketplace dynamics, and progress toward quality goals.

• Be knowledgeable on headquarter approved information regarding approved company products, disease, and marketplace

• Monitor business performance against objectives using company tools to support effective planning and sales impact.

Qualifications:

This position's band level will be evaluated based on candidate's qualifications.

Minimum Requirements:

• S1 Level: Bachelor’s degree (BA/BS), or High school diploma or equivalent with 0-3 years of relevant work experience, which may include professional sales, marketing, military service, or roles within healthcare or scientific fields such as pharmaceuticals, biotechnology, or medical devices.

• S2 Level: Bachelor’s degree (BA/BS), or High school diploma or equivalent with 3+ years Sales experience or a minimum of high school diploma with at least 6 years of relevant work experience which may include professional sales, marketing, military service, or roles within healthcare or scientific fields such as pharmaceuticals, biotechnology, or medical devices.

• Able to analyze complex data and leverage insights to develop strategic sales plans.

• Comfortable using digital tools and platforms to engage with healthcare professionals.

• Flexible and adaptable to changing market conditions and customer expectations.

• Proven track record of success in both educational and professional environments, demonstrating strong interpersonal, analytical, and communication skills.

• Works well both independently, with excellent organizational and time management skills, and collaboratively within team-oriented settings.

• Valid driver’s license.

• Demonstrate strong ability at building and maintaining customer relationships by understanding and addressing their needs effectively.

• Reside in the territory or within 25 miles of the workload center for designated metro territories, or within 75 miles for non‑metro territories; if outside these distances, candidates must be willing to relocate at their own expense.

Preferred Experience and Skills:

• Background in sales, account management, consultative roles, or customer service.

• Experience analyzing metrics to evaluate progress toward goals.

• Minimum of 3 years of relevant sales experience.

• Cardiovascular sales experience with established relationships with cardiologists and endocrinologists.

• Experience launching products and succeeding in competitive markets.

• Ability to simplify complex information and convey technical details clearly.

• Proficient in using advanced analytics to generate customer insights and drive sales.

• Comfortable leveraging multi-channel tools and technology to expand sales reach and impact.

• Demonstrates a proactive learning approach and an agile growth mindset.

The salary range for this role is:

S1: $79,200.00 - $124,700.00

S2: $106,200.00 - $167,200.00

#MSJR CCSALES2026 #NSN2026

Required Skills:

Account Management, Adaptability, Biotechnology, Business Planning, Cardiovascular Disease (CVD), Competitive Markets, Consumer Relations, Customer Engagement, Customer Needs Assessments, Customer Relationship Management (CRM), Customer Service Management, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Devices, Medical Device Technologies, Primary Care, Product Knowledge, Sales Forecasting, Sales Metrics, Sales Pipeline Management, Sales Reporting, Sales Strategy Development, Self Motivation

Preferred Skills:

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Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

The salary range for this role is

$79,200.00 - $124,700.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

N/A

Job Posting End Date:

08/13/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R410307