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$24/hr–$26/hr
Full-time
high school
Comprehensive Health Plan, Flexible Time Off Options, Savings And Investment Plans
Posted 20d ago
~40 hrs/week
Responsibilities
The associate performs a dual role of selling bank products and services while accurately processing customer transactions. They are responsible for building client relationships, ensuring regulatory compliance, and providing a high-quality customer experience.
Requirements
Candidates must have a high school diploma, at least one year of successful sales experience, and six months of cash handling experience. NMLS registration and Safe Act compliance are required.
Full job description
West New York Bergenline NJ
The Sales and Service Associate is responsible to perform a dual role in a branch, as needed. This position is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability, and customer satisfaction.
The Sales and Service Asspciate is responsible for the accurate processing of customer transactions while providing courteous, timely, and informative service with which the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and delivering tailored solutions through a best in class customer experience.
In this position, you will:
Sales
Work with branch manager and supervisor to attain or exceed individual goals
Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities and provide the products/services that are most appropriate for their situation
Conduct sales activities to gather data and to drive business to the branch, including in person or phone interviews with clients and prospective clients, community involvement, etc.
Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features
Stay abreast of changes to banking environment, bank competition, and customer's business environment
Operations
Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
Effectively execute teller banking transactions in accordance to Popular’s policies and procedures and in adherence to legal and regulatory requirements
Assist in the processing of night depository bags and currency, and ATM settlements as required
Best in Class Customer Experience
Consistently perform sales and service activities by adhering to Popular’s key values: professionalism, accountability, customer centricity, and security
Promote environment of ongoing customer feedback and continuous improvement
Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction and offer possible alternatives; process account maintenances in a compliant manner
Risk Management
Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
Collect, analyze, and secure all necessary documentation for the successful opening of accounts. Notify supervisor of any suspicious or questionable documents
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit
Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
Maintain confidentiality of customer information and adhere to bank policies and procedures at all times
To be considered, you will need:
Minimum Required: High School Diploma or equivalent along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training
NMLS registration; Safe Act compliant
#LI-Onsite
Base Salary & Benefits
Our base salary for this position located in New York City generally ranges between $24.00 and $26.50 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.
In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
ABOUT US
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer, including Disability/Vets
A través de nuestros más de 129 años de historia, nos hemos distinguido por la excelencia y diversidad de talento de nuestra gente, unido a los valores institucionales que nos han guiado. Continuamente buscamos atraer y retener al mejor talento para fomentar una cultura de alto desempeño, donde se reconoce la calidad del trabajo con salarios competitivos y los mejores beneficios en la industria. ¡Sé parte del equipo Popular! Encuentra más información en la sección de Jobs, o visita popular.com/empleos y contáctanos para oportunidades de empleo. En Popular ponemos a la gente en el centro del progreso. Comprendiendo y conectando con ustedes, nuestros clientes, compañeros y compañeras, comunidades y accionistas, es la mejor manera para impulsar el progreso.
Si eres un emprendedor o representas una start-up en busca de oportunidades de inyección de capital, visita https://www.popular.com/impact-fund/ o contáctanos en [email protected] para conocer más sobre nuestro Popular Impact Fund.
Si deseas desarrollar tu start-up de 2 años o menos, conoce sobre Start Up Popular, el único programa que te ofrece apoyo, asesoramiento y financiamiento. Conoce más en https://www.popular.com/startup/
Si deseas orientarte sobre el manejo de riesgos para tu negocio o sobre la amplia variedad de productos de seguros que ofrecemos para fortalecer y proteger tu negocio, visita popular.com/negocios/seguros/ , o contáctanos a través del 787-731-6900 o [email protected]
Cuenta con nosotros.
Contáctanos: TeleBanco Popular® 787-724-3650 o TeleBanco Popular® 787.724.3650 (ENG 787.724.3659) CHAT POPULAR: https://www.popular.com/popular-chat-online/ Guía de moderación en las redes sociales: http://pop.pr/3kjJAkU
Offices: 209 Ave. Ponce de León, San Juan, PR 00918, US · Ave. Lomas Verdes, Int. Carrs 177 y 52, San Juan, PR 00918, PR
How much do Customer Service & Support jobs in New Jersey pay?
Based on 2126 listings with disclosed salaries, most customer service & support jobs in New Jersey pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in New Jersey right now?
There are currently 16,123 open customer service & support positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New Jersey?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Starbucks, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New Jersey?
Yes — 828 of the 16123 open customer service & support positions offer remote or hybrid work (379 remote, 449 hybrid).
How do I apply for Customer Service & Support jobs in New Jersey?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in New Jersey