Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands…
Skills: Customer Service, Communication Skills, Computer Proficiency, Attention To Detail, Punctuality
Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands…
Skills: Customer service, Communication, Problem solving, Club performance management, P&L management
Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands…
Skills: Customer Service, Communication Skills, Problem-solving, Teamwork, Attention To Detail
Wall Township, New Jersey, United States · On-site
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Wall Township, New Jersey, United States · On-site
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$17/hr–$19/hr
Full-time
Posted 10d ago
~40 hrs/week
Responsibilities
The Member Services Representative is responsible for providing exceptional customer service, greeting members, and conducting club tours. They also perform facility maintenance tasks, including cleaning equipment and managing the front desk area.
Requirements
Candidates should possess strong communication skills, basic computer proficiency, and a reliable, team-oriented mindset. The role requires the physical ability to stand for extended periods and lift up to 75 pounds.
Full job description
Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.
We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!
Skills Required
Customer Service experience preferred
Basic computer proficiency and strong attention to detail
Consistent punctuality and reliability
Strong communication skills
Ability to work well in a team environment
Willingness to learn and adapt
Problem-solving mindset
Ability to follow instructions and complete tasks independently
Essential Duties and Responsibilities
Greet members and guests, always providing exceptional customer service.
Answer phones courteously and assist callers with a variety of questions.
Check members in and provide club tours to prospective members.
Communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point-of-sale system.
Utilize POS system to assist with new memberships and existing membership questions.
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
Frequent restroom/locker room cleaning and stocking.
Complete company assigned trainings and additional learning as directed.
Physical Demands
Ability to stand for extended periods during shifts.
Frequent walking throughout the facility.
Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.
Reaching, bending, and kneeling as needed for cleaning and stocking tasks.
Ability to work in a busy, noisy fitness environment.
Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided.
Compensation Member Services Representative: $17 to $19 per hour
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
Leading Owner + Operator of Eight Premier Franchises
Industry
Restaurants
Company size
10,001+ employees
Founded
1998
Headquarters
Independence, Ohio
LinkedIn followers
46,822
Total funding
$300M
Founded by Greg Flynn in 1999, Flynn Group has grown from a small Applebee's operator and developer in Washington State into the world's largest franchise operator and one of the 20 largest foodservice companies in the United States. Today, Flynn Group owns and operates a diversified portfolio of iconic brands, including 430+ Applebee's, 280+ Taco Bell, 360+ Arby's, 130+ Panera Bread, 930+ Pizza Hut, 190+ Wendy's, 100+ Planet Fitness clubs, and 7 Brew Coffee locations across 44 U.S. states. The company's international footprint also includes 280+ Pizza Hut and Wendy's restaurants in Australia. Altogether, Flynn Group's portfolio includes more than 2,600 restaurants and fitness clubs, generating $4.5 billion in annual sales and employing 80,000 team members.
Flynn Group’s primary mission is to be the premier operator within each of its brands. In pursuit of this mission, Flynn has developed a uniquely empowering culture and a relatively de-centralized operating structure which enable our leaders to take a long-term view of success and to invest appropriately in our people and assets to produce sustainable premier results. Though large, Flynn remains entrepreneurial in its spirit and DNA, while also maintaining a highly inclusive and collaborative culture. The team shares a communal sense of pride and a deep connection to achieving the company’s mission and success.
Flynn Group, a franchisee unlike any other, is centered around providing growth opportunities to our loyal and dedicated team members. Our size, scale and structure allow us to commit to employee development and growth, empowering you to OWN your full potential. We invest in our people giving you access to training and development programs, mentorship, and career development resources. Our success to date and future growth potential is entirely due to our consistent, unique, and unbelievably strong culture.
Offices: 6200 Oak Tree Blvd, Independence, Ohio 44131, US
Fast foodCasual DiningHospitalityFitnessand BeveragesRestaurantsFood and Beverage
How much do Customer Service & Support jobs in New Jersey pay?
Based on 2096 listings with disclosed salaries, most customer service & support jobs in New Jersey pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in New Jersey right now?
There are currently 15,702 open customer service & support positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New Jersey?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Starbucks, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New Jersey?
Yes — 806 of the 15702 open customer service & support positions offer remote or hybrid work (371 remote, 435 hybrid).
How do I apply for Customer Service & Support jobs in New Jersey?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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