Customer Service & Support Jobs in Indiana (Now Hiring) — 16,450 open — Page 195

Description

Branch Manager II

Lafayette, IN 

About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Position Summary

The Branch Manager II position at First Farmers Bank & Trust is responsible for leading a full-service, profitable branch. This role involves driving growth, managing branch operations, and ensuring exceptional customer service. The Branch Manager II will lead the Retail staff in achieving strategic objectives through continuous coaching and fostering professional development. This role requires a strategic thinker with strong leadership skills and a deep understanding of the banking industry.

Leadership and Team Development:

• Supervise, train, coach, and perform annual reviews for all branch personnel
• Lead, mentor, and develop staff to ensure each branch meets performance, service, and operational goals
• Facilitate weekly and monthly huddles with your staff to discuss sales opportunities and operational issues as well as to review and address subject matter determined by the Regional Team
• Coordinate training of staff on all bank products and services on an ongoing basis
• Ensure completion of all quarterly education courses

Customer Service: 

• Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and promoting a customer-centric culture 

Sales: 

• Drive branch sales and business development efforts by proactively seeking out new bank customer relationships through targeted outbound calls
• Identify and engage potential clients, set ambitious targets, and implement effective strategies to achieve substantial growth
• Proactively engage with local businesses and leverage community events to expand the customer base
• Focus on customer retention through exceptional service and relationship management to ensure long-term success 

Financial Management: 

• Oversee branch financial performance, including budgeting, forecasting, and expense management
• Ensure profitability and cost-effectiveness
• Ensure the branch consistently meets its financial targets 

Compliance and Risk Management:

• Ensure branch operations comply with all banking regulations, policies, and procedures
• Manage risk effectively and ensure the security of branch assets

Operational Efficiency:

• Review and provide reports to management
• Take applications for all consumer loans including home equity line of credit applications
• Determine fee refunds and settlement of the NSF list in conjunction with the Head Teller
• Oversee the maintenance items for your branch, including the parking lot
• Assist in counting tellers out when they are off more than $100 or with surprise audit counts
• Test the branch security equipment and investigate security issues as needed
• Complete the CD maturity list – calling upon all customers in question
• Assist tellers and Personal Banker’s in peak times to expedite the work flow
• Provide back-up Head Teller duties in absence of an Assistant Branch Manager
• Branch vault responsibilities including ordering weekly and balancing daily 
• Ordering and maintaining branch supplies 

Community Engagement:

• Represent the bank as a dedicated community partner by building strong relationships with key stakeholders and actively participating in local events and activities
• Present financial literacy programs to educate clients and the broader community on effective financial management, fostering a sense of financial empowerment and community well-being

Collaboration:

• Work closely with other departments, including treasury management, mortgage officers, commercial lenders and marketing teams, to ensure seamless service delivery and achieve business objectives

Market Analysis:

• Monitor market trends, competitor activities, and industry developments to identify opportunities and threats
• Provide insights and recommendations to senior management

Financial Analysis:

• Assess the financial needs of clients and recommend suitable banking products and services, emphasizing the importance of personalized service tailored to each client's unique circumstances
• Demonstrate a deep understanding of their financial goals and provide customized solutions that inspire confidence and trust
• Additionally, assist in preparing financial proposals and presentations for clients as needed

Requirements

Benefits Overview:

At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness

• Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
• Vision Coverage
• Dental Coverage
• Prescription Plan
• Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security

• Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
• Short & Long-Term Disability Insurance – 100% employer-paid
• 401(k) Plan
• Profit Sharing Stock Option
• Health Savings Account (HSA) contributions for HDHP participants

Paid Time Off

• Vacation time
• Sick Time
• Personal Day
• 11 Paid Holidays
• Paid Bereavement

Additional Benefits

• Paid time to volunteer (when representing FFBT and supervisor approved)
• Voluntary Donated PTO Program
• Employee Assistance Program
• Travel Assistance Program
• Educational Assistance Program
• Corporate Discounts
• Employee Referral Program
• Stock Purchase Loan Option
• Retirement Plan Counseling
• Wellness Program
• Gym Reimbursement
• Employee Quarterly Recognition Program
• AFLAC supplemental benefits
• Cincinnati Life supplemental coverage
• Family Medical Leave
• Paid Bereavement Leave
• Maternity Leave Policy