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Full-time
high school
Posted 6d ago
~40 hrs/week
Responsibilities
The Assistant General Manager supports the General Manager in coordinating daily business operations, managing staff performance, and ensuring smooth restaurant functionality. They are responsible for training team members, overseeing inventory and cash controls, and maintaining high standards of guest service and facility cleanliness.
Requirements
Candidates must have previous experience as an Assistant Manager or Shift Leader and be at least 18 years old with a high school diploma or GED. The role requires the physical ability to lift 50-75 lbs, stand for long periods, and maintain flexibility to work nights, weekends, and holidays.
Full job description
The Assistant General Manager will support the General Manager coordinating, directing and planning everyday business operations. The Assistant General Manager is a team builder and helps provide support and direction alongside the General Manager to ensure the operations of the business run smoothly.
The Assistant General Manager ensures that Assistant Managers, Shift Leaders and Team Members are performing their job responsibilities and meeting expectations in all areas of their job and serves as acting General Manager (GM) when the GM is away from the Restaurant.
Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination • Communicate to their immediate Supervisor when additional training guidance and practice is needed
Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
Organize shift schedules for Team Members and monitor attendance, tardiness, and time off
Assign duties to specific Team Members based on role and skill level
Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
Ensure Assistant Managers, Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
Are performance-oriented and performance driven; understand performance expectations and are aware of performance results
Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale
Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues
Train new and current Team Members
Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team
Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader
Complete all required administrative duties and daily paperwork including required checklists
Manage purchasing, inventory, maintenance, and other operational functions
Develop strategies for better workplace efficiency and goal achievement
Ensure all required administrative duties and daily paperwork including required checklists are completed
Ensure Restaurant is opened and closed according to DHC Policy
Establish an environment of trust to ensure honest, open, and direct communication
Role model and set a positive example for the entire team in all aspects of business and personnel practices
Follow all company guidelines for food and cash controls; follow all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities
Communicate effectively with Assistant Managers, Shift Leaders, Team Members and to resolve any interpersonal issues as needed
Current student or high school diploma/GED preferred
Must be at least 18 years old and fluent in English
Los Angeles-based street food sensation turned breakthrough fast-casual franchise brand, famous for our hot chicken.
Industry
Restaurants
Company size
11-50 employees
Founded
2017
Headquarters
Pasadena, California
LinkedIn followers
32,024
Total funding
$2M
From its humble beginnings as a parking lot pop-up to a brick and mortar sensation with lines consistently around the block, Dave's can't keep up from its throngs of hot chicken fanatics.
Dave's Hot Chicken is currently seeking experienced multi-unit restaurant operators. Prime territories are available throughout the country. k
How much do Customer Service & Support jobs in Illinois pay?
Based on 3686 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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