Customer Service & Support Jobs in Illinois (Now Hiring) — 26,614 open — Page 196

Overall Job Summary

This position is responsible for working as part of the Field Activity Support Team (FAST), primarily in a single store, to own and execute “start to finish” variable tasks such as planograms, signage, price changes, as well as provide support for other tasks including merchandise and fixture assembly, and the maintenance of all signage. This position will interact with customers and team members, while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a FAST Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts dictated by business needs.
• Communicate proactively and regularly with District FAST Supervisor and Store Operations on work completion, issues, and offer solutions to overcome.
• Complete planograms and resets accurately and in a timely manner.
• Maintain visual merchandise standards.
• Perform project related measurements.
• Complete store layout initiatives.
• Complete store price changes accurately and in a timely manner.
• Install, update, and maintain store signage including, but not limited to, Circulars, Price Cuts and Managers’ Specials.
• Assemble merchandise, fixtures and PDQs.
• Perform recovery and review planogram integrity.
• Make the customer a priority when approached and provide legendary customer service while in stores through the use of GURA:
  • Greet the Customer
  • Uncover the Customers’ needs
  • Recommend products
  • Ask for the Sale
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
• Team Members also may be required to perform other duties as assigned.
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Required Qualifications

Experience:   Prior retail and/or merchandising experience is required.  Farming, ranching, pet/equine, or welding knowledge is preferred.  Must be 18 years of age or older.

Education:  A high school diploma or equivalent is preferred, but not required.  Regardless of education level, FAST Team Members must be able to read, write and count accurately. 
 

Preferred knowledge, skills or abilities

• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Must be self-directed and have the ability to complete assignments with little to no assistance.

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.

Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.