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Full-time
high school, bachelor degree
Posted 11d ago
~40 hrs/week
Responsibilities
The Specialty Assistant Store Manager in Training will participate in a structured program to learn retail store operations, sales strategies, and leadership functions. They will supervise associates, manage inventory, ensure safety compliance, and drive customer service excellence within the store.
Requirements
Candidates must have at least three years of work experience and one year of leadership experience, along with a high school diploma or GED. A bachelor's degree is preferred, and applicants must be at least eighteen years old and legally permitted to work in the United States.
Full job description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The SASM - it will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. During their training, they will become familiar with Manager on Duty responsibilities and gain insight into overseeing the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers (ASMs), Home Services, and Pro business partners, they will learn to develop and implement strategies that boost sales, enhance customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM - ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the SASM-IT training period, which will be up to 6 weeks, you will be learning to execute SASM key responsibilities.
Key Responsibilities:
50% Training and Preparing for Assistant Manager Position - Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures. Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales. Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary. Complete all assigned training modules and assessments.
15% Customer Experience - Supervising Associates in the selling effort and lead GET culture and set the example. Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.
15% Sales and Productivity - Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management. ASMs in Training will learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
10% Operations Management - Perform Opening, Closing MOD and other whole store focus responsibilities. Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures. Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.
10% Safety - Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
Direct Manager/Direct Reports:
This Position typically reports to Store Manager
This Position has 0 direct reports.
Travel Requirements:
Typically requires overnight travel less than 5% of the time.
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Demonstrated ability to collaborate and work effectively with cross-functional teams
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
The Home Depot, the world’s largest home improvement specialty retailer, values and rewards dedicated, knowledgeable, and experienced professionals.
We operate more than 2,300 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. All of our associates have one thing in mind — helping our customers build and improve their homes.
Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.
Offices: 2455 Paces Ferry Road, Atlanta, Georgia 30339, US · 1300 Park Center Drive, Austin, TX 78753, US · 2455 Paces Ferry Rd SE, Atlanta, GA 30339, US
retailhome improvementand customer serviceHome ImprovementE-CommerceHome and GardenRetailHome DecorHome Renovation
How much do Customer Service & Support jobs in Georgia pay?
Based on 1782 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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