Washington, District of Columbia, United States · On-site
Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empo…
Skills: Service Desk Management, ITIL, Incident Management, Desktop Support, Operational Leadership
Washington, District of Columbia, United States · On-site
Description ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, …
Skills: Customer Service, Crisis Intervention, Conflict Resolution, De-escalation, Intake Processing
Washington, District of Columbia, United States · On-site
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven maj…
Skills: Customer Service, Interpersonal Communication, Problem Solving, Guest Relations, Facility Knowledge
Washington, District of Columbia, United States · On-site
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven maj…
Skills: Security Operations, Law Enforcement, Public Safety, Patrolling, Incident Reporting
Washington, District of Columbia, United States · On-site
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven maj…
Skills: Customer Service, Verbal Communication, Interpersonal Skills, Conflict Resolution, Incident Reporting
Washington, District of Columbia, United States · On-site
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven maj…
Skills: Foot Patrol, Visual Inspection, Security Screening, Customer Service, Interpersonal Communication
Washington, District of Columbia, United States · On-site
Monumental Sports & Entertainment (MSE) is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven maj…
Skills: Team Leadership, Security Operations, Customer Service, Staff Supervision, Incident Reporting
Washington, District of Columbia, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Leadership, Customer Service, Cash Management, Inventory Control, Multi-tasking
Washington, District of Columbia, United States · Hybrid
$61k–$70k/yr
Responsibilities & Qualifications As a Tier 2 Support Technician, you will provide high-quality intermediate technical support for issues escalated from Tier I. You will work hands-on and, at times, remotely, supporting …
Skills: Desktop Support, Active Directory, Microsoft 365, VPN Troubleshooting, Windows OS
Washington, District of Columbia, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Leadership, Customer Service, Cash Management, Inventory Control, Multi-tasking
Washington, District of Columbia, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Leadership, Customer Service, Cash Management, Inventory Control, Multi-tasking
Washington, District of Columbia, United States · On-site
$20/hr–$22/hr
Click here to see - A Day in the Life - Pharmacy Technician A Day in the Life: As a Pharmacy Technician, you have the opportunity to be a part of something bigger. You will be a member of a team supporting our pharmacies…
Skills: Pharmacy Operations, Patient Care, Prescription Handling, Immunization Administration, Customer Service
Washington, District of Columbia, United States · Remote Solely
$25/hr–$30/hr
Job Overview We are seeking a detail-oriented and dependable Remote Data Entry Specialist to join our growing team. In this role, you will be responsible for accurately entering, updating, and maintaining information wit…
Skills: Data Entry, Attention To Detail, Organizational Skills, Typing Proficiency, Time Management
Washington, District of Columbia, United States · Remote OK
Description At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed …
Skills: Technical Support, Active Directory, Microsoft 365, Office 365, macOS Support
Washington, District of Columbia, United States · On-site
Description At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed …
Skills: Windows Troubleshooting, MacOS Troubleshooting, iOS and Android Support, Active Directory, Microsoft 365
Washington, District of Columbia, United States · On-site
Description Be a part of the best team in Property Management! **This position offers a $10,000.00 Sign-On Bonus!!!*** Vesta Management, DC, is seeking to hire an affordable housing experienced, results driven, customer …
Skills: Property Management, Affordable Housing Compliance, Budgeting, Leasing Strategies, Staff Management
Washington, District of Columbia, United States · On-site
$71k–$92k/yr
JOB SUMMARY Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeti…
Skills: Operations Management, Budget Management, Staff Supervision, Customer Service, Inventory Ordering
Washington, District of Columbia, United States · On-site
$19/hr–$20/hr
Description Founded in 2008 by Clare Vivier, Clare V. creates beautiful, chic, functional, and fun bags, accessories, clothing, and jewelry. We're committed to fostering a kind, collaborative workplace and building a bus…
Skills: Customer Service, Sales Techniques, Visual Merchandising, Store Operations, Inventory Management
Washington, District of Columbia, United States · Hybrid
$50k–$55k/yr
Responsibilities & Qualifications As a Tier I Junior Support Technician you will provide high-quality front-line technical assistance to users across the client’s environment, supporting COTS applications, Windows and ma…
Skills: Desktop Support, Windows 11, MacOS, Active Directory, Microsoft 365
Washington, District of Columbia, United States · Hybrid
$56k–$60k/yr
Responsibilities & Qualifications As a Tier I Support Technician - Mid you will provide advanced front-line support, handle escalations within Tier I operations, resolve complex service desk issues, and mentor junior tec…
Skills: Windows Support, macOS Support, iOS Support, Android Support, Active Directory
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The Service Center Manager is responsible for the total management of the Service Center, including the Service Desk, desktop support, and incident management. They oversee personnel and ensure efficient Tier 0, I, and II support for mission-critical IT systems supporting the Department of State.
Candidates must have ITIL Foundation Level Certification (v5+) and at least seven years of experience managing a 24/7/365 Service Desk for geographically dispersed users. A Secret clearance is required, and HDI-SCM certification is preferred.
Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.
Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.
The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support, incident and IT service request management and tracking, ticket escalation, communications and notifications, mobile services support, management of knowledge-based articles and SOPs. The SCM shall be responsible for overseeing SD personnel, responsible for total ticket ownership (from generation through completion) of service requests within the enterprise ticket management system, and the ACD. The Service Center Manager is responsible for ensuring efficient and timely Tier 0, Tier I, and Tier II Desktop support, achieving service levels, and optimizing customer support processes to improve satisfaction.
This effort provides Operations and Maintenance (O&M) of mission-critical IT systems for the Department of State, Consular Affairs (CA), supporting 10,000 users across 230 overseas posts, 29 domestic passport agencies, and multiple data centers.
Requirements:
This position requires the ability to perform the below essential functions:
Travel by land or air transportation 5 %
All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.
Empower AI (formerly NCI) elevates public sector teams with the power of AI, to ensure America’s missions are met.
Empower AI helps federal agency leaders elevate their workforce productivity. We leverage deep technical expertise and decades of experience solving complex challenges in Civilian and Defense missions to ensure America’s missions are met. Our solutions give government leaders a direct path to meaningful transformation, equipping them with the insights and tools necessary to make critical decisions faster and move their missions forward.
Offices: 11730 Plaza America Drive, Reston, VA 20190, US · 8701 Park Central Dr, Richmond, Virginia 23227, US · 655 N Garden Ave, Suite C, Sierra Vista, Arizona 85635, US
Based on 547 listings with disclosed salaries, most customer service & support jobs in District of Columbia pay between $60k–$133k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 2,048 open customer service & support positions in District of Columbia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include CVS Health, Domino's, Starbucks, Compass Group, Monumental Sports & Entertainment, among others. Browse the listings above to see every active employer.
Yes — 346 of the 2048 open customer service & support positions offer remote or hybrid work (172 remote, 174 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
