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$10/hr–$15/hr
Full-time
Posted 33d ago
~40 hrs/week
Responsibilities
The Shift Lead ensures smooth daily operations by supporting the team and delivering a high-quality customer experience. They lead the staff in the absence of management, oversee vehicle wash quality, and maintain site safety standards.
Requirements
Candidates should be driven, outgoing individuals with a positive attitude. No specific prior experience or degree is required, as the company welcomes applicants from all backgrounds.
Full job description
As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.
As a Shift Lead, you’ll help ensure that every shift runs smoothly by supporting the team and delivering a great customer experience. You’ll engage with customers, assist with daily operations, uphold site standards, and step in to lead the team when management is not on-site to ensure both staff and customers are assisted.
Key Responsibilities:
Customer Engagement
Greet customers as they arrive and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Educate new customers on the variety of wash packages and services available.
Observe customer interactions to identify opportunities to enhance service and provide feedback to the team.
Operations & Safety
Direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment during operations, identifying and reporting any malfunctions or issues.
Follow and enforce all safety protocols to protect customers, team members, and equipment.
Assist team members in resolving operational issues quickly to keep the site running efficiently.
Team Leadership
Serve as a key holder and perform opening and closing procedures accurately and on time.
Lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader.
Delegate tasks to team members to ensure smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback as needed to keep operations on track.
Handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary.
Attention to Detail
Inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards.
Uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues.
Report any equipment or operational issues that could affect wash quality.
Provide feedback or guidance to team members to help maintain consistent wash quality.
Continuously look for ways to improve processes to exceed customer expectations.
#LI-DNI
Base Pay Range
$10.60 - $15.00
If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
Take 5 Car Wash is a national chain of express car washes that deliver fast, friendly, and convenient service. A team of car wash people committed to being a leading, respected operator and employer of choice in the industry, Take 5 Car Wash prides itself on its customer- and people-first culture.
Take 5 Car Wash is part of the Driven Brands family.
Offices: 440 S Church St, Charlotte, North Carolina 28202, US
Washing CarsConvenient Car WashKeeping Cars Looking Like Newand Express Car WashRetailAutomotiveCustomer Service
How much do Customer Service & Support jobs in Alabama pay?
Based on 730 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 11,205 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Express Oil Change & Tire Engineers, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
Yes — 394 of the 11205 open customer service & support positions offer remote or hybrid work (252 remote, 142 hybrid).
How do I apply for Customer Service & Support jobs in Alabama?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Alabama