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Part-time
Posted 23d ago
~40 hrs/week
Responsibilities
Provide exceptional guest service by greeting arrivals, handling luggage, and managing the Bell Stand. Assist guests with information regarding hotel amenities, local attractions, and transportation arrangements.
Requirements
The candidate must possess strong customer service skills and a professional demeanor to handle guest inquiries and complaints. Ability to collaborate with other hotel departments to ensure a seamless guest experience is required.
Full job description
As a member of our hospitality team, the primary responsibility of a Bellperson is to provide exceptional guest service by warmly greeting and assisting guests throughout their stay. This involves greeting guests with a friendly demeanor and offering assistance upon their arrival to ensure their immediate needs are cared for. This role is responsible for carrying guests' luggage to and from their assigned rooms, ensuring their comfort, and settling them in. This role also maintains the Bell Stand phone, promptly addressing any inquiries or requests from guests, and providing helpful information such as directions, operating hours, nearby attractions, and details about room amenities to ensure that guests have a pleasant experience, making their stay enjoyable and memorable.
Exemplify exceptional customer service skills, extending a warm welcome to guests and ensuring their comfort throughout their stay.
Assist guests with their luggage, promptly and courteously handling transportation to and from their cars.
Efficiently handle incoming calls to the Bell Stand, addressing guest inquiries and fulfilling requests with a high level of attentiveness.
Offer detailed directions and valuable information about hotel facilities, local attractions, and in-room amenities, enhancing the guest experience.
Prioritize hospitality, consistently exceeding guest expectations with every interaction to leave a lasting positive impression.
Provide valuable assistance with transportation arrangements, ensuring guests' convenience and ease of travel.
Handle guest complaints and concerns with a professional demeanor, actively seeking suitable resolutions to foster guest satisfaction.
Maintain the Bell Stand area in a clean and organized manner, presenting a polished and inviting environment to guests.
Collaborate seamlessly with other hotel departments, ensuring a coordinated effort to deliver exceptional guest experiences.
Monitor and manage inventory of Bell Stand supplies and equipment, ensuring availability and efficiency in operations.
Maintain accurate records of guest interactions and services provided, contributing to a personalized and efficient guest experience.
Collaborate with the front desk team to ensure streamlined check-in and check-out processes, ensuring guests' seamless transitions.
Strive for continuous improvement, seeking opportunities to enhance the Bell Stand service and overall guest satisfaction.
Welcome to PCH Hotels and Resorts, the leading example of Southern Hospitality!
PCH Hotels and Resorts is a franchised management company with Marriott. Beginning with the acquisition of the Grand Hotel Resort and Spa, PCH has grown to become the top hospitality employer in the state of Alabama. Currently, PCH manages four Renaissance Marriott resort properties, three Marriott resort properties, one Autograph Collection resort, one select service IHG property, and one Outlet Shop. Each property is minutes away from the extensive world-class Robert Trent Jones Golf Trail. This broad portfolio is proudly owned by the Retirement Systems of Alabama, headed by CEO Dr. David Bronner.
Renaissance Ross Bridge Resort Golf & Spa
Renaissance Riverview Plaza
Renaissance Battle House and Spa
Renaissance Montgomery Hotel & Spa at the Convention Center
Renaissance Ross Bridge Resort and Spa
Auburn Marriott Opelika Resort and Spa at Grand National
Marriott Montgomery Prattville at Capitol Hill
Marriott Shoals Hotel and Spa
Grand Hotel Golf Resort and Spa Autograph Collection
Staybridge Suites
The Outlet Shops of Grand River
Offices: 11 N Water St, Mobile, AL 36602, US · 4000 Grand Avenue, Birmingham, AL 35226, US · One Grand Boulevard, Point Clear, Alabama 36564, US · 3700 Robert Trent Jones Trail, Opelika, Alabama 36801, US · 201 Tallapoosa St, Montgomery, Alabama 36104, US
Refined ComfortSouthern HospitalityRobert Trent Jones Golf Trailand Exceptional ExperiencesResortsHospitalityHotel
How much do Customer Service & Support jobs in Alabama pay?
Based on 727 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 11,160 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Express Oil Change & Tire Engineers, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
Yes — 387 of the 11160 open customer service & support positions offer remote or hybrid work (243 remote, 144 hybrid).
How do I apply for Customer Service & Support jobs in Alabama?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Alabama