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$24/hr
Full-time
associate degree
Posted 12d ago
~40 hrs/week
Responsibilities
The Field Service Engineer is responsible for the installation, repair, and maintenance of ATMs within a specific geographic territory. This includes performing preventive maintenance, managing spare parts, and providing technical training to bank staff and vendors.
Requirements
Candidates should have an Associate's Degree in Electronics or 3-5 years of field service experience, with a strong understanding of electro-mechanical equipment. Must possess a valid driver's license and the ability to lift up to 80 lbs while working a flexible on-call schedule.
Full job description
OVERVIEW
Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.
JOB SUMMARY:
The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) within their assigned territory. The Field Service Engineer will provide on-site support for ATMs including but not limited to repair, maintenance and replacement services. The Field Service Engineer may also participate in the training of other new NHA Field Service Engineers and assist with the staging and integration of ATMs. Some travel required.
ESSENTIAL FUNCTIONS:
Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
Train bank staff or vendors on required maintenance tasks of equipment.
Work with internal and external support departments required to provide maintenance support to the end user.
Maintain all Service Level Agreement as defined per customer contract.
Work on products and services of medium to high complexity.
Occasional travel with short notice to areas outside your home geography may be required where management deems necessary.
Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
Manage spare parts and follow all inventory processes.
Complete administrative reports within time line allotted.
Complete tasks as assigned by supervisor or applicable NHA staff members.
Flexible work schedule with on-call duty.
Work independently with minimal supervision.
As a representative of NHA, provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
Maintain company property in good working conditions.
Maintain a valid driver’s license.
Responsible with company credit card usage and expense reporting.
Must follow all security procedures and policies.
Other duties as assigned
EDUCATION AND EXPERIENCE:
May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service
Have solid understanding of electronics and electro-mechanical equipment operation.
Ability to use analog and digital voltmeters.
Ability to use hand tools and carry heavy parts up to 80 lbs.
Ability to work extended hours, including beyond assigned shift with no notice when required.
Ability to travel to other areas of the country if needed on occasion.
Ability to work all shifts, which may include weekend and holidays.
On-Call duty required for all FSE positions. Compensation is provided for On-Call duty.
PHYSICAL DEMANDS:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.
While performing the responsibilities of the job, the employee is required to talk and hear.
The employee is often required to sit and use their hands and fingers, to handle or feel.
The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Employee must be able to lift 50lbs without assistance. May be asked to lift up to 80lbs with assistance of machinery or helper.
Vision abilities required to perform this job include close vision.
WORK ENVIRONMENT:
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
The employee may be occasionally exposed to moving mechanical parts and vehicles.
The noise level in the work environment is usually quiet to moderate.
The passage of employees through the work area is average and normal.
This position is a high-security position, and may pose a risk of exposure to criminal elements. Proper security training and awareness is required.
Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran
Related keywords
ATMField ServiceElectronicsElectro-mechanicalPreventive MaintenanceDiagnosticsService Level AgreementHardware RepairSoftware LoadingInventory ProcessOn-CallVoltmetersTechnical Support
Hyosung is the only manufacturer of both ATMs and TCRs in North America. We inspire innovative recycling technology, branch transformation, and engineering innovation for the financial and retail industries.
Established in 2007, our U.S. operations currently serve as one of the top two players in the U.S. financial institutions market. Our headquarters are located in Irving, Texas, and we have research and development software at our Global Software Center in Dayton, Ohio. Hyosung - North America is a subsidiary of South Korea, Hyosung TNS Inc., a technology leader of self-service solutions in hardware, software, and banking services with over 45 years of experience in the industry.
Offices: 225 E John Carpenter Fwy, Suite 1000, Irving, Texas 75062, US · 2076 Byers Road, Miamisburg, Ohio 45342, US · 6641 N. Belt Line Road, Suite 100, Irvine, TX 75063, US · 200 South College Street, Suite 700, Charlotte, North Carolina 28202, US · 3100 Premier Drive, Suite 205, Irving, Texas 75063, US
How much do Customer Service & Support jobs in Alabama pay?
Based on 729 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 10,924 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Express Oil Change & Tire Engineers, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
Yes — 383 of the 10924 open customer service & support positions offer remote or hybrid work (242 remote, 141 hybrid).
How do I apply for Customer Service & Support jobs in Alabama?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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