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Entry level
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Full-time
bachelor degree
Posted 12d ago
~40 hrs/week
Responsibilities
Provide Level 2 technical support, maintenance, and training for critical business applications such as Baseware and UKG Telestaff. Ensure optimal system performance through health checks, security compliance, and collaboration with vendors and cross-functional teams.
Requirements
Requires a Bachelor's degree in IT or a related field and at least one year of experience in Level 2 application support or system administration. Candidates should possess strong analytical skills and familiarity with enterprise software platforms and Windows Azure SSO.
Full job description
Position Summary
Huntsville, AL
The IT Applications Support Specialist provides technical support, training, and maintenance for RMF’s critical business applications, including Baseware, UKG Telestaff, Workforce Management (WFM), and all other Rural Metro Fire applications. This role is essential in ensuring optimal performance and user experience across fire and emergency service operations while serving employee technology needs.
Position Essential Functions
Application Support & Maintenance:
Provide Level 2 technical support across all Rural Metro Fire applications and systems
Provide comprehensive Level 2 support for all Rural Metro Fire business applications and software systems
Monitor application performance across all platforms, identify issues, and implement solutions proactively
Escalate complex technical issues to Level 3 resources when appropriate
Equip our IT Helpdesk to answer the common application questions
Coordinate with vendors for escalated technical issues and system updates
Employee Support & Training:
Serve as the primary point of contact for Rural Metro Fire employees needing business application support that exceeds the IT Helpdesk
Respond to employee inquiries and support tickets in a timely and professional manner
Conduct training sessions for new employees and ongoing education for existing staff
Create and maintain user documentation, procedures, and knowledge base articles
Provide guidance on best practices and system optimization to employees across all applications
Ensure employees have the tools and training needed to effectively use business applications
System Administration:
Perform regular system health checks, backups, and maintenance tasks across all supported applications
Participate in system upgrades, patches, and new feature implementations
Ensure compliance with security policies and data protection requirements
Project Support:
Assist with application implementations, upgrades, and integration projects
Collaborate with cross-functional teams to analyze business requirements and propose solutions
Support testing activities for system changes and new functionality
Document processes and maintain project records
Position Qualifications
Required
Bachelor's degree in Information Technology, Computer Science, or related field, OR equivalent combination of education and experience
1+ years of experience in Level 2 application support or system administration
Experience with enterprise applications and database management
Experience providing Level 2 support for diverse business applications and software platforms
Understanding of system integration concepts and APIs
Familiarity with Windows Azure SSO
Strong analytical and problem-solving skills for Level 2 technical issues
Excellent communication skills, both written and verbal
Ability to work independently and manage multiple priorities
Strong customer service orientation with patience and professionalism when serving employees
Detail-oriented with strong documentation skills
Ability to quickly learn new applications and systems
Ability to work in a fast-paced emergency services environment
Preferred
Experience in the public safety, fire services, or emergency services sector
Experience with enterprise business applications that may include procurement and financial systems
ITIL certification or familiarity with IT service management practices
Experience with multiple enterprise software platforms and vendors
Position Conditions
Standard office environment with occasional field visits to fire stations
May require occasional after-hours support for critical system issues
On-call rotation participation may be required
Ability to lift up to 25 pounds occasionally
Position Disclaimer
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties required by their supervisor. This document provides an overview of the position currently available and is not an employment contract. RMF reserves the right to modify position responsibilities or position descriptions at any time. Employment with RMF is at-will and either party can terminate the employment relationship at any time with or without cause and with or without notice within the confines of federal and state law. RMF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Rural Metro Fire is the national leader in private fire protection services to dozens of unincorporated communities around the nation, including several in Arizona, Tennessee and Oregon.
Rural Metro Fire is also the recognized expert in on-site industrial fire protection services, including airports, manufacturing plants and oil refineries.
Being an industry leader in fire and emergency services, we employ thousands of skilled, dedicated, and highly regarded Fire Fighters and Paramedics throughout the United States. We operate in fast paced urban environments, rural communities and industrial facilities. We care about our communities and strive to provide outstanding service at each and every emergency.
Rural Metro Fire is constantly seeking out high performing individuals to support our communities. If you are looking for a place to give your best and be challenged daily, join our team!
Offices: 15410 US-231, Union Grove, Alabama 35175, US · 807 NE 6th Street, Grants Pass, OR 97526, US · 10140 Gallows Point, Knoxville, TN 37931, US · 8465 N Scottsdale Road, Scottsdale, AZ 85258, US
How much do Customer Service & Support jobs in Alabama pay?
Based on 729 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 10,924 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Express Oil Change & Tire Engineers, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
Yes — 383 of the 10924 open customer service & support positions offer remote or hybrid work (242 remote, 141 hybrid).
How do I apply for Customer Service & Support jobs in Alabama?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Alabama