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$80k–$85k/yr
Full-time, Temporary
Posted 4d ago
~40 hrs/week
Responsibilities
The Creative Services Manager acts as the primary liaison between internal creative teams and clients to ensure campaign expectations and executional standards are met. They oversee the production process from development to go-live, managing client feedback and troubleshooting any campaign blockers.
Requirements
The ideal candidate has 3-4+ years of experience in creative advertising campaign execution within a client-facing role. Strong communication, production process knowledge, and the ability to thrive in a deadline-oriented environment are essential.
Full job description
WHO WE ARE
The Creative Services Team falls within Client Operations at Vox Media, the leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about what’s now, what’s next, and what’s possible. As a community of journalists and storytellers, business professionals, creators and technologists, we believe it is a moral and business imperative to amplify voices: to cultivate diversity, equity, and inclusion throughout our organization and media. This applies to our candidates, our teams, our storytelling, our creative work, and our platforms, products, and partnerships.
Creative Services within Vox Media connects brands and audiences through the things that really matter to them. We leverage the technology, insights, measurement tools and influence of our editorial networks to connect brands to our audiences across Vox.com, New York Magazine Brands and our Vox Media Podcast Network.
POSITION OVERVIEW
The Creative Services Manager is ultimately responsible for liaising with internal creative teams (video, photo, written, design, audio, experiential, etc.) to ensure campaign expectations and scope obligations, and executional standards are met. From creative development to the go-live date, the CSM is responsible for maintaining the balance of high-quality creative outputs and client happiness by acting as the creative point of contact for clients.
The ideal candidate will possess great client-facing skills, have strong experience in creative production, and be able to lead campaign execution from start to finish while acting as the client-facing representative of Vox Media. You will have a knack for simplifying and communicating production language to brand partners and feedback to internal Vox Media teams, and will ensure the expectations of both are met.
WHAT WE’RE LOOKING FOR
The ideal candidate for this role will have 3-4+ years of experience in the following job functions:
Own the campaign – clearly communicate all aspects of creative development and production execution for all custom campaign elements, to relevant internal stakeholders.
Provide best-in-class client service to advertisers through great communication and set expectations throughout the duration of a campaign.
Position yourself as the expert on creative campaign elements, serving as the single, trusted point of contact for the client’s creative needs.
Ensure that the client’s brand integration elements in custom content are clearly communicated to the client and creative team, and ultimately delivered as promised.
Act as “partner in crime” to Vox Media creative teams, in lockstep with the creative vision of each asset so that it can be accurately represented and supported in client conversations.
Oversee production from all teams to ensure all elements of a campaign are running smoothly and on time.
Provide education to brand partners where needed - simplify production language for the client so they understand all aspects of the campaign process.
Clearly articulate client feedback and expectations back to internal Vox Media creative teams in a way that provides context and actionable direction.
Balances multiple high-touch campaigns at once, prioritizing bandwidth as needed to fulfill campaign requirements and stay consistently available for clients
Troubleshoot all campaign concerns/hiccups/blockers, including being able to diagnose a problem properly and seek out solutions that cater to both the client and Vox Media values.
Escalate internal and external challenges to Creative Services leads with suggested solutions.
Be the liaison for the client on-set (in-person or virtually) or the client’s eyes and ears when they can not be there.
Partner with Insights, Sales, Account Strategy and Creative teams to actively participate in campaign wrap reports, crafting the campaign success story. Be knowledgeable about Vox Media offerings to include recommendations for upselling and repeat business.
A passion for the Vox Media networks and an understanding of the topics and trends we cover
MUST HAVES
3-4+ years of experience executing creative advertising campaigns (video, photo, written, design and/or audio and experiential) in a client facing role
Strong understanding of the creative development and production process
A background working with and leading communication with internal teams and brands
Proven track record of strong client communication and writing skills
Strong public speaking skills + eagerness to lead a room of creatives and clients
Superb people skills: must be able to calmly interface with brands and agencies, as well as internal Vox Media stakeholders
Must enjoy and thrive working in a deadline-oriented dynamic environment, including the ability to maintain high energy and positive attitude under pressure.
A high degree of emotional intelligence, empathy, compassion, and a sense of humor
Strategic thinker with a can-do, solution-oriented mindset
Position Type: Temporary, Full-Time (5-month assignment)
This is a temporary position expected to last approximately through December 2026. Candidates for this role will need to be available to work within this time frame. Employment will conclude at the end of the assignment unless extended based on business needs.
LOCATION
This job is based in New York, New York with remote and hybrid flexibility on a case by case basis.
PAY TRANSPARENCY
The salary range listed below represents the minimum and maximum base pay for this position at the time of this posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to the candidate's skills and experience.
Pay Range
$80,000—$85,000 USD
OUR DEI+ COMMITMENT
Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves and create their best work. We recognize that great stories, platforms, products and services come from people with all manner of backgrounds and experiences. We recognize that our commitments require ongoing work and sustained attention, as well as adaptation to new insights and best practices.
Vox Media is an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities. If you require a reasonable accommodation as part of the application process, please contact our recruiting team ([email protected]).
WHAT COMES NEXT
Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @voxmedia.com email addresses, never via text message. Read more about how our recruiting team operates, and how to protect yourself from recruitment fraud, here.
Vox Media, the premium media company, is home to a portfolio of top talent and engaging editorial brands that ignite conversations and set trends, including Vox, New York Magazine, The Cut, and Vulture. The company’s podcast network is one of the largest in the U.S., publishing influential shows that inform, entertain, and delight, including Pivot, Criminal, Today Explained, Where Should We Begin?, Stay Tuned with Preet, Happy Hour with Ina Garten, Pretty Tough with Maria Sharapova, The Curiosity Shop, Networth and Chill, and Waveform. Across platforms, Vox Media defines culture through stories that shape all aspects of our audience’s lives.
Offices: Washington, DC 20036, US
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How much do Creative & Media jobs in New York, NY pay?
Based on 5485 listings with disclosed salaries, most creative & media jobs in New York, NY pay between $64k–$165k per year. Individual offers vary with seniority, company size, and specialization.
How many Creative & Media jobs are open in New York, NY right now?
There are currently 6,674 open creative & media positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Creative & Media roles in New York, NY?
Companies currently hiring include Adelphi Group, Publicis Groupe Holdings B.V., NBCUniversal, UM Australia, Fox Television Stations, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Creative & Media jobs in New York, NY?
Yes — 3595 of the 6674 open creative & media positions offer remote or hybrid work (402 remote, 3193 hybrid).
How do I apply for Creative & Media jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.