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Skills: Project Management, Communication Skills, Problem Solving, English Proficiency, Stakeholder Management
Customer Service Representative - Japanese and English (Interim)
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CapsLock
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Full-time
bachelor degree
Posted 4d ago
~40 hrs/week
Responsibilities
The Project Execution Lead is responsible for the planning, set-up, and execution of marketing campaigns while serving as the primary point of contact for client field teams. Key duties include tracking KPIs, managing campaign performance dashboards, and acting as a subject matter expert on marketing tools and services.
Requirements
Candidates should have over 5 years of experience in marketing execution and proven project management skills. Fluency in both English and Dutch is essential, along with proficiency in Microsoft Office tools.
Full job description
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
MC Program:
VML Marketing Coordinator Program is a large global community of approx. 400 employees sitting at the intersection of Microsoft Marketing and agencies teams.
We coordinate campaigns across Microsoft internal stakeholders, VML global Service Delivery Hub teams, and third-party agencies. Campaigns generate sales leads Microsoft then scores and processes according to their sales strategy.
There are six major disciplines that tackle specific target audiences and/or channels:
Integrated Marketing: Commercial
Integrated Marketing: Consumer
Budget and Planning
Data and Insights
Events
Social Media
Each discipline is split into sub-disciplines, either focusing on specific area of expertise and/or specific geography (e. g. EMEA and Americas, or clusters of countries). These sub-disciplines are called pods.
The Service Pod Lead role can sit in any of these (sub-)disciplines.
Purpose of the job:
Project Execution Leads (PEL) are execution project managers aligned to client field teams. PEL has three major clusters of responsibilities:
1. Planification & set-up of marketing campaigns
2. Execution and Project Management
3. Client facing and single point of contact
Responsibilities:
1. Project Management
Supports marketers in
developing an integrated and feasible plan to connect local marketing execution (demand gen) to automated nurture streams.
Ensures local stakeholders are informed on progress, and resolves issues.
2. KPI & Performance Tracking
Is responsible for executing and deploying marketing campaigns within the agreed SLAs
Uses reporting to provide specific views/information to stakeholders
Reviews campaign performance dashboards to understand engine performance and lead stage conversions with increased focused on Marketing outcomes and business results.
3. Subject Matter Expertise
Acts as local champ on global commercial marketing engines, tools & services
Educates local stakeholders on modern marketing services and tool capabilities
Ensures communication flow between the team and other VML and Microsoft stakeholders
Applies learnings from modern marketing trainings (MM, BG and GDC) to improve SA execution and outcomes.
Know and apply global and local governance as identified and agreed by the GDC Global Marketing Services Organization.
Required skills & competencies
Ideally completed studies in marketing-related field.
Broad understanding of various marketing concepts, strategies and tactics, incl. marketing channels.
5+ years’ experience in execution of marketing-related initiatives.
High level of ethics & compliance with company rules & processes, e.g. personal data protection or brand guidelines.
Proven process and project management skills & experience.
Some experience in account management.
Readiness to assume responsibility for track activities progress and meet critical deadlines.
Solid skills in Microsoft tools and software: Word, Excel, PowerPoint, Outlook, Teams.
Solid command skills and ability to share often complex information in structured way.
Comfort in dealing with client's and third-party stakeholders.
Ability to simultaneously manage multiple events and activities, and ability to prioritize urgent and important tasks.
A strong team player with ability to establish working relations with culturally diverse internal and external partners.
Strong in problem solving skills and orientation to detail.
Fluent English is essential.
Fluent Dutch is essential.
Please note this job is based in Lisbon, Portugal.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
VML is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most powerful and accomplished creative agencies with complementary capabilities and geographic strengths. We have an industry-unique opportunity to provide our client partners with a fully integrated offering across brand experience, customer experience and commerce practices — powered by deep data and technology experience. For more information, visit www.vml.com.
Offices: 3 WTC 175 Greenwich Street, New York, New York, US · Kansas City, Missouri, US · London, GB · Sao Paulo, BR · Singapore, SG
How many Creative & Media jobs are open in Lisbon, Portugal right now?
There are currently 151 open creative & media positions in Lisbon, Portugal listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Creative & Media roles in Lisbon, Portugal?
Companies currently hiring include VML, Bosch, CapsLock, AUTODOC, Culture Vitale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Creative & Media jobs in Lisbon, Portugal?
Yes — 107 of the 151 open creative & media positions offer remote or hybrid work (38 remote, 69 hybrid).
How do I apply for Creative & Media jobs in Lisbon, Portugal?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.