Job Description: Job Title User Experience Lead Location Birmingham Corporate Title Vice President You will join Deutsche Bank as a User Experience (UX) Lead within the global PlatformNow team, supporting a mission-criti…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Hybrid Working, Competitive Salary, Non-contributory Pension, 30 Days Holiday, Bank Holidays, Option To Purchase Additional Days
Visa sponsorship available
Posted 30d ago
Apply by Jul 17
~40 hrs/week
Responsibilities
Define and lead the UX strategy and governance for the ServiceNow platform to ensure intuitive and consistent user experiences. Partner with cross-functional teams to guide design implementations and align them with business outcomes and enterprise UX principles.
Requirements
Requires a proven track record of leading UX outcomes on the ServiceNow platform with strong knowledge of UX methodologies and core modules like ITSM and ITOM. Candidates must possess strong communication skills and technical familiarity with platform configuration and incident management processes.
Full job description
Job Description:
Job Title User Experience Lead
Location Birmingham
Corporate Title Vice President
You will join Deutsche Bank as a User Experience (UX) Lead within the global PlatformNow team, supporting a mission-critical ServiceNow platform used across the organisation. In this role, you will help shape a stable, reliable, and high-quality user experience across the platform, working closely with engineering, operations, and business teams in a regulated environment. You will ensure ServiceNow solutions are intuitive, consistent, accessible, and aligned with business outcomes, platform governance, and enterprise UX principles.
This is an opportunity to make a meaningful impact, bring forward ideas, and contribute to the strategic direction of the platform as part of a supportive and inclusive team.
What we’ll offer you
A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.
You can expect:
Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
Competitive salary and non-contributory pension
30 days’ holiday plus bank holidays, with the option to purchase additional days
Life Assurance and Private Healthcare for you and your family
A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year
Your Key Responsibilities
Define and lead the UX strategy, standards, and experience principles for the ServiceNow platform
Act as the ServiceNow UX authority in governance forums, driving high-quality and consistent user experiences
Establish and lead ServiceNow UX governance, including participation in design authority forums, and ensure user needs are understood and embedded throughout solution intake, design, and delivery
Partner with Product Owners, Business Analysts, Architects, Developers, and Enterprise UX and Organisational Change Management (OCM) teams to shape UX decisions across portals, workspaces, and workflows
Review and guide UX designs and implementations to ensure they meet standards for usability and accessibility
Lead complex, cross-functional initiatives with a high degree of autonomy, influencing platform standards and outcomes
Your Skills and Experience
Experience with the ServiceNow platform, including a track record of influencing or leading UX outcomes
Strong knowledge of UX principles, methodologies, and ServiceNow best practices
Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request
Working knowledge of platform configuration, including flows, business rules, client scripts, and UI policies
Familiarity with incident, problem, change, and request management processes
Strong communication and stakeholder management skills
How we’ll support you
Training and development to help you excel in your career
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)
Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.
If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on [email protected] to discuss.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
We are your first point of contact in all financial matters - at home and abroad. Your Global Hausbank.
Industry
Financial Services
Company size
10,001+ employees
Founded
1870
Headquarters
Frankfurt am Main, Hessen
LinkedIn followers
3,447,658
Total funding
$331M
Deutsche Bank is the leading German bank with strong European roots and a global network. The bank focuses on its strengths in a Corporate Bank newly created in 2019, a leading Private Bank, a focused investment bank and in asset management.
We provide financial services to companies, governments, institutional investors, small and medium-sized businesses and private individuals.
Deutsche Bank was founded in 1870 to accompany German businesses into the world, and has worked across borders ever since.
Useful links:
Jobs https://www.db.com/careers.
Netiquette at https://www.db.com/netiquette.
Data protection policy https://www.db.com/DataProtection.
Imprint https://www.db.com/imprint.
Offices: Taunusanlage 12, Frankfurt am Main, Hessen 60325, DE · One Raffles Quay, 13-00 South Tower, Singapore, 048583, SG · 1 Columbus Circle, Deutsche Bank Center, New York, 10019, US · 1 Appold Street, Broadgate, London, EC2A 2HE, GB · Paseo de la Castellana, 18, Madrid, 28046, ES
How many Creative & Media jobs are open in Birmingham, United Kingdom right now?
There are currently 90 open creative & media positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Creative & Media roles in Birmingham, United Kingdom?
Companies currently hiring include Publicis Groupe Holdings B.V., Inspired Thinking Group (ITG), Kainos, Emperor, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Creative & Media jobs in Birmingham, United Kingdom?
Yes — 36 of the 90 open creative & media positions offer remote or hybrid work (12 remote, 24 hybrid).
How do I apply for Creative & Media jobs in Birmingham, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.