Toronto, Ontario, Canada · Hybrid
$125k–$183k/yr
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headqua…
Skills: Digital Health Ecosystem Mapping, Patient Journey Design, Operational Workflow Development, Vendor Governance, KPI Framework Development
Toronto, Ontario, Canada · Hybrid
$112k–$149k/yr
Position Title: Principal Forward Deployed Engineer Position Type: Regular - Full-Time Grade: Grade 06 Requisition ID: 43592 In every role, McCainers are ambitious, curious, and passionate about creating exceptio…
Skills: Practice management, Forward deployed engineering, Artificial intelligence, Team leadership, Strategic planning
Toronto, Ontario, Canada · On-site
$82k–$109k/yr
Position Title: Sr. Tax Analyst, Transfer Pricing Position Type: Regular - Full-Time Requisition ID: 43187 In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences…
Skills: Transfer Pricing, Tax Compliance, OECD Guidelines, Financial Analysis, Tax Audits
Toronto, Ontario, Canada · Hybrid
$112k–$162k/yr
At PwC, our people in Workforce Transformation focus on providing consulting services related to human resources function, talent management, and organizational development. These individuals offer guidance and support t…
Skills: HR Transformation, Payroll Transformation, Organizational Design, Talent Management, Workforce Planning
Toronto, Ontario, Canada · Hybrid
$147k–$197k/yr
Join a dynamic team of talented risk professionals who are at the forefront of transforming how organizations navigate today’s most critical challenges across fast-paced risk landscapes. In our Financial Services Risk an…
Skills: Risk management, Regulatory advisory, Financial services, AI, Operational resilience
Toronto, Ontario, Canada · On-site
$73k–$122k/yr
A career in our Financial Services Risk & Regulatory - Financial Risk Management practice will provide you with the opportunity to contribute to a variety of consulting and assurance services to design solutions that add…
Skills: IFRS, US GAAP, Hedge accounting, Financial instrument valuation, Risk management
Toronto, Ontario, Canada · Hybrid
$98k–$148k/yr
A career in our Financial Services Risk & Regulatory - Financial Risk Management practice will provide you with the opportunity to contribute to a variety of risk management, regulatory, valuation, consulting and assuran…
Skills: Financial instrument valuation, Market risk, Derivatives, Financial modeling, Python
Toronto, Ontario, Canada · Hybrid
$85k–$135k/yr
As a Human Capital (HC) Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues and support our people experience. Working closely with staff and Partners, you’ll help guide an…
Skills: Human resources management, Employee relations, Performance management, Talent management, Staff development
Turner & TownsendToronto, Ontario, Canada · Hybrid
$95k–$115k/yr
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources…
Skills: Project management, Retail fit-out, Budgeting, Scheduling, Procurement
Turner & TownsendToronto, Ontario, Canada · Hybrid
$95k–$115k/yr
Company Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources…
Skills: Project Management, Retail Fit-Out, Budgeting, Scheduling, Procurement
Toronto, Ontario, Canada · On-site
$120k–$170k/yr
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Corporate …
Skills: Corporate insolvency, Restructuring, Financial modeling, Data analysis, Business turnaround
Toronto, Ontario, Canada · Hybrid
$45k–$50k/yr
Company Description About Us: With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at cente…
Skills: Project management, Business development, Pitch logistics, Operations, Data analysis
Toronto, Ontario, Canada · Hybrid
$77k–$104k/yr
At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something mea…
Skills: Financial analysis, Financial planning, Budgeting, Forecasting, Variance analysis
Toronto, Ontario, Canada · On-site
$92k–$118k/yr
Shape strategy. Lead transformation. Turn complex financial services challenges into meaningful outcomes. The Role Financial institutions are navigating rapid change driven by evolving customer expectations, emerging tec…
Skills: Business analysis, Strategy development, Transformation management, Financial services, Stakeholder management
Toronto, Ontario, Canada · On-site
$118k–$152k/yr
Shape strategy. Lead transformation. Turn complex financial services challenges into meaningful outcomes. The Role Financial institutions are navigating rapid change driven by evolving customer expectations, emerging tec…
Skills: Business analysis, Strategy development, Transformation management, Financial services, Stakeholder management
Calgary, Alberta, Canada · Hybrid
$60k–$80k/yr
ABOUT GOWLING WLG At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and re…
Skills: Conflict assessment, Matter analysis, Ethical screens, Legal research, Problem solving
Toronto, Ontario, Canada · Remote OK
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Skills: Google Analytics, Google Tag Manager, Adobe Analytics, Adobe Launch, Tealium
Toronto, Ontario, Canada · Hybrid
$110k–$145k/yr
Area Director, Clinic Partnerships – Ontario and Atlantic Canada CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,…
Skills: Operational management, Leadership, Strategic planning, Performance management, Financial management
Toronto, Ontario, Canada · On-site
$68k–$81k/yr
Position Type Full Time Permanent Number of Vacancies 1 Posting Date August 14, 2026 Expiry Date August 28, 2026 Posting Type Internal & External Supervisor Manager, Primary Care and Health Initiatives Location Main Loca…
Skills: Clinical counselling, Case management, Trauma-informed practice, Crisis intervention, Group facilitation
Toronto, Ontario, Canada · Hybrid
$118k–$135k/yr
Senior Implementation Engineer - SaaS & Income Processing Application (Hybrid Toronto) The Role What You'll Do Capco is seeking a tenacious & proactive Corporate Actions Implementation engineers our growing team that wor…
Skills: Corporate actions, SaaS implementation, Asset servicing, SQL, Data analysis
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The role is responsible for designing and launching innovative digital-first patient programs to improve access to Lilly medicines in Canada. This includes mapping the digital health ecosystem, developing operational workflows, and managing vendor performance through KPI frameworks.
Candidates must have a bachelor's degree and at least 10 years of progressive experience in pharmaceutical operations, market access, or digital health within the Canadian system. Strong operational discipline and the ability to navigate complex, matrixed organizations are essential.
At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Reports to the Senior Director, Customer Support Program Lead. This Associate Director role is a net new, individual contributor role responsible for designing and launching innovative programs for Canadians to access Lilly medicines. This role sits at the intersection of consumer experience, operations, and market access. It requires equal fluency in patient journey thinking and hands-on operation execution
.
This is a hybrid role – onsite presence at our Toronto office will be 10 days or more per month (or at least 50% of the time), determined in collaboration with your manager and based on business needs.
This role is eligible for additional forms of compensation, such as participation in the Lilly Bonus Program and a car allowance.
This posting is for an existing vacancy.
Conduct ongoing assessment and mapping of Canada's digital health ecosystem, evaluating platforms against clinical and operational fit across relevant therapeutic areas.
Partner with Legal, Regulatory Affairs, Privacy, and Compliance to assess partner eligibility against applicable provincial regulations governing virtual care.
Monitor the Canadian digital health and pharmacy landscape, tracking regulatory developments, platform trends, and emerging care models.
Design and build digital-first patient programs to support access to Lilly medicines in Canada.
Develop end-to-end operational workflows and standard operating procedures across the patient journey.
Establish KPIs and a performance monitoring framework to continuously improve patient experience; lead vendor performance reviews against agreed service standards.
Collaborate with existing vendor partners and digital tools to integrate program workflows into Canadian healthcare ecosystems.
Champion a consumer-first mindset, ensuring program design decisions reflect patient experience and health equity principles.
Partner with marketing, commercial, and patient support program teams to align patient journey design with brand strategy and go-to-market plans.
Represent the Canadian affiliate in cross-functional governance forums and integrate best practices from other markets.
Strong knowledge of the Canadian healthcare landscape, including digital health platforms, pharmacy infrastructure, and provincial reimbursement environments.
Consumer-centric mindset with genuine empathy for patient access barriers in Canada.
Strong operational discipline, ability to build processes, vendor governance frameworks, and accountability structures in ambiguous, first-of-kind environments.
Digital-first mindset with a proactive approach to identifying automation opportunities that improve patient experience and operational efficiency.
Strategic thinking with ability to sequence phased program builds and make sound trade-off decisions.
Proven ability to work across complex, matrixed organizations to align stakeholders and drive action without direct authority.
Strong analytical and data skills, with the ability to develop KPI frameworks and translate performance data into operational improvements.
Excellent interpersonal, written, and verbal communication skills.
Bachelor's degree in Business, Marketing, Healthcare Administration, Pharmacy, or a related field. MBA or graduate-level degree preferred.
Minimum 10 years of progressive experience in pharmaceutical operations, market access, patient support programs, pharmacy operations, digital health, or a closely related field within the Canadian healthcare system.
Experience with Canadian digital health or telehealth platforms and virtual care operating models.
Experience working within or alongside Patient Support Programs (PSPs) in Canada, particularly in chronic disease management.
Familiarity with digital prior authorization platforms in the Canadian market.
Consumer or brand marketing experience, or demonstrated ability to apply consumer-centric thinking to operational design.
Experience with digital health platforms or omnichannel patient engagement models.
Ability to work independently in a fast-moving, build environment.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$124,500 - $182,600Full-time equivalent employees may also be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a pension plan; vacation benefits; eligibility for healthcare benefits; flexible benefits (if applicable) life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities). Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLillyWe're a medicine company turning science into healing to make life better for people around the world. It all started nearly 150 years ago with a clear vision from founder Colonel Eli Lilly: "Take what you find here and make it better and better." Harnessing the power of biotechnology, chemistry and genetic medicine, our scientists are urgently advancing science to solve some of the world's most significant health challenges. General Information and Guidelines: When you engage with us on LinkedIn, you're agreeing to these Community Guidelines: https://e.lilly/guidelines. If you have questions about a Lilly medicine, contact The Lilly Answers Center at 1-800-Lilly-Rx (1-800-545-5979) Monday through Friday, excluding company holidays.
Offices: Lilly Corporate Center, Indianapolis, Indiana 46285, US
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