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The role focuses on capturing and documenting end-to-end marketing processes across APAC to create a scalable process registry. It also involves leading structured change initiatives and project plans to improve operational efficiency and adoption of new workflows.
Candidates need proven experience in process mapping, business analysis, and managing marketing workflows across digital and partner ecosystems. Strong stakeholder management skills and the ability to translate complex processes into clear documentation are essential.
Join Pax8 in Australia as a Marketing Process Change Manager and play a pivotal role in shaping how modern marketing organisations operate at scale.
This is a rare opportunity to build the foundation of marketing excellence across APAC. You will define how work gets done, bring clarity to complexity, and create visibility where none exists today. At Pax8, we are also on an ambitious AI journey meaning the processes you map today will power smarter, more automated, and more intelligent ways of working tomorrow.
This role is a 6-month fixed-term contract, and can be based in Sydney or Brisbane, Australia.
Process Discovery & Mapping
Capture and document end-to-end marketing processes across campaigns, events, content, digital, and partner activity.
Identify how systems, data, teams and workflows connect across the organisation.
Map cross-functional flows between Marketing and Sales, Channel, Finance, Operations and more.
Use structured methodologies to create clear, scalable process documentation.
Build a centralised process registry to ensure ownership and long-term sustainability.
Change Management:
Lead structured change initiatives that improve how Marketing operates.
Assess readiness, identify risks and define success measures.
Design communications and training that drive adoption and embed new ways of working.
Align stakeholders and maintain momentum across multiple initiatives.
Project Delivery:
Translate requirements into clear project plans and deliver against priorities.
Partner with global teams to leverage tools, frameworks and shared expertise.
Keep stakeholders informed and engaged through regular updates and insights.
Continuous Development:
Take ownership of your growth through learning, coaching and real-world challenges.
Contribute to building best practices and elevating capability across the region.
Proven capability in process mapping, business analysis, or operational improvement.
Strong understanding of marketing workflows across campaigns, digital, content, events, and partner ecosystems.
Hands-on experience creating structured process documentation using recognised frameworks.
Familiarity with marketing and business systems, and how they interact across workflows.
Demonstrated ability to engage stakeholders, run workshops, and translate discussions into clear outputs.
Experience assessing impact, identifying risks, and supporting change initiatives.
Strong communication skills with the ability to simplify complex processes.
Analytical mindset with a focus on performance, measurement and optimisation.
Self-driven, detail-oriented and comfortable working in ambiguity.
A pragmatic approach — focused on documenting reality before redesigning it.
Well here are a few points of how we value our greatest assets:
At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year! YES that's 6 weeks of holiday leave, with the additional 2 weeks being available from your first day!
In addition to the above, we offer all our employees Gold Standard, Private Health Insurance. Beneficial for when life happens!
Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!
Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.
At Pax8, it’s business—and it IS personal. We’re building something bold for the channel: a marketplace experience designed to help partners move faster, sell smarter, and deliver more impact for SMB customers. Learn more about what we’re building through the Pax8 Blog (including Asia-Pacific updates) and explore how Pax8 is supporting the shift from managed services to managed intelligence:
https://www.pax8.com/blog/
https://www.pax8.com/blog/managed-intelligence/
At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.
To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.
We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.
We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in Australia.
There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.
Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.
Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/
The global AI and cloud Marketplace for modern SMBs.
Pax8 is the leading global Marketplace for SMBs, connecting IT service providers, technology companies and end customers on a unified platform to discover, buy, sell, deploy and manage AI and cloud solutions.
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