VP, Clinic Operations Company: Serenity Healthcare Reports to: Chief Operating Officer Location: Phoenix, AZ (In-office), or Salt Lake City, UT Travel: Approx. 50%, US About Serenity Serenity Healthcare is one of the fas…
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Full-time
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid time off, Paid holidays
Posted 5h ago
~40 hrs/week
Responsibilities
The VP of Clinic Operations is responsible for the performance, operational growth, and standardization of a national network of over 40 clinics. This role involves leading Regional Directors, driving key performance indicators, and ensuring consistent execution of company policies across all sites.
Requirements
Candidates must have at least 5 years of experience in a VP-level or higher multi-unit, multi-state operations role with oversight of at least 500 employees. A proven track record of scaling operations, managing complex multi-site environments, and a metrics-driven approach to leadership is required.
Full job description
VP, Clinic Operations
Company: Serenity Healthcare
Reports to: Chief Operating Officer
Location: Phoenix, AZ (In-office), or Salt Lake City, UT
Travel: Approx. 50%, US
About Serenity
Serenity Healthcare is one of the fastest-growing multi-site specialty medical platforms in the country. Founder-led, ten years in market, 1,000+ employees, 40+ clinics across multiple states, and growing 100% year over year — without PE or venture capital.
We deliver advanced, in-office medical interventions including TMS (transcranial magnetic stimulation), IV ketamine, and medication management. Our patients come to us because nothing else has worked, and our model is built around moving them from consult to treatment with a high-trust, education-led approach.
We are scaling fast, hiring operators who have done it before, and building a leadership bench that will carry us through the next 40 clinics — and the 40 after that.
The Opportunity
The VP of Clinic Operations owns the performance of our national clinic footprint. You will lead a team of Regional Directors and be accountable for the operational growth and performance of every clinic in the network.
This is a builder's seat. You're not maintaining a system — you're tightening it, scaling it, and raising the bar across every region. You will be measured on hard numbers: patient retention, TMS conversion, clinic-level staffing health, and provider satisfaction. You will be expected to drive those numbers up, quarter over quarter, while we continue to open clinics at pace.
You will report directly to the COO and partner closely with the executive team on growth strategy, new market entry, and operational standards.
What You'll Own
Performance across 40+ clinics and a growing footprint
A team of Regional Directors, each managing a portfolio of clinics and supporting the clinic-level managers and staff underneath them
Standards and accountability — driving consistent execution of company policies, procedures, and playbooks at every site, in every region
The patient education model — coaching clinic teams on a consultative, education-first approach that converts appointments to treatment
KPI ownership across:
Patient retention
TMS conversion rate
Clinic staffing health and retention
Provider satisfaction and retention
Talent density — recruiting, developing, and retaining top-tier operators at the Regional Director and Clinic Manager level
New clinic ramp — partnering with the growth team to bring new sites to performance benchmarks on an accelerated timeline
What Success Looks Like
Every region is hitting or exceeding KPI targets, and underperforming sites are identified and corrected quickly
Regional Directors are running their territories with discipline, consistency, and a clear scorecard
Patient retention and opt in to key treatments, period over period
Clinic staff and provider turnover trend down
New clinics ramp faster than the prior cohort
The bench is deeper six months from now than it is today
Who You Are
5+ years in a VP-level or higher multi-unit, multi-state operations role
Prior scope of at least 500 employees and 20+ locations under your direct ownership
A track record of taking a multi-site operation and making it measurably better — faster, leaner, more consistent, more profitable
Comfortable holding a high bar and holding people to it; not conflict-averse
Metrics-obsessed. You run your business off a scorecard and you expect your leaders to do the same
Strong recruiter of talent — people you've hired follow you
Comfortable with a consultative sales motion and coaching frontline teams to execute one
Willing to travel ~50% and work fully in-office in Atlanta or Phoenix
Backgrounds we're actively sourcing from: Multi-unit healthcare services (dermatology, med spa, fertility, concierge medicine, vision, urgent care, IV therapy, aesthetics), high-growth multi-site consumer services, specialty retail operations, or any multi-state operation with comparable scope and complexity.
Compensation & Benefits
90% company-paid medical, dental, and vision for the employee and all dependents
401(k)
3 weeks PTO
10 paid holidays
Annual company trip for the employee plus one
Serenity Healthcare is an equal opportunity employer.
Based on 376 listings with disclosed salaries, most consulting jobs in Phoenix, AZ pay between $60k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Consulting jobs are open in Phoenix, AZ right now?
There are currently 854 open consulting positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Phoenix, AZ?
Companies currently hiring include Bright Vision Technologies, AECOM, Turner & Townsend, HDR, Kimley-Horn, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Phoenix, AZ?
Yes — 457 of the 854 open consulting positions offer remote or hybrid work (175 remote, 282 hybrid).
How do I apply for Consulting jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.