Senior Program Manager, Implementation & Client Success
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$125k–$161k/yr
Senior+
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Senior Program Manager, Implementation & Client Success
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$125k–$161k/yr
Full-time
bachelor degree, postgraduate degree
Base Salary, Incentive Compensation, Cell Phone Stipend, Flexible Time Off, Healthcare, Dental
Posted 4d ago
~40 hrs/week
Remote in United States
Responsibilities
The Senior Program Manager will lead enterprise-level customer implementations and serve as the primary client contact throughout the onboarding process. They will drive cross-functional collaboration across Sales, Product, and Operations to ensure successful delivery and customer adoption.
Requirements
Candidates must possess a bachelor's degree and at least 12 years of relevant experience, including 8 years in complex program management. Strong communication, leadership, and analytical skills are required to influence stakeholders and manage large-scale projects.
Full job description
Position Summary
The Senior Program Manager, National Implementation & Customer Success will lead enterprise-level customer implementations and onboarding programs; serve as the primary Customer owner during implementation; partner closely with IMS Sales, Operations, Product, and Customer Success to ensure seamless execution and adoption.
This position is remote to support accounts in the Western U.S Region.
What you will do as a Senior Program Manager, National Implementation & Customer Success
Lead national, enterprise-level implementation programs, ensuring on-time, high-quality delivery across regions. • Develop and manage project plans, proactively identifying risks and driving successful outcomes. • Serve as the primary client contact, providing guidance, communication, and support throughout implementation. • Translate customer needs into scalable deployment strategies that align with business goals and ROI. • Drive cross-functional collaboration across Sales, Product, Operations, and Support to ensure seamless execution. • Establish and optimize implementation frameworks, playbooks, and best practices for consistent delivery. • Monitor performance metrics, customer adoption, and post-launch success to inform continuous improvement. • Partner with Sales on deal strategy, solution validation, and alignment with operational capabilities. • Train, mentor, and support regional implementation teams to ensure consistent execution and excellence. • Conduct post-implementation reviews, gather client feedback, and recommend enhancements for future deployments.
The Experience, Skills and Abilities Needed
Bachelor’s degree in business, engineering or related discipline; MBA preferred. • Minimum of 12 years of relevant experience, with minimum of 8 years successfully leading and managing large complex cross functional programs and projects. Demonstrated ability to manage multiple priorities simultaneously and respond appropriately to change. • Demonstrated ability to translate data into effective decision making with stakeholders. • Proven ability to understand business and technical requirements to lead teams around a common vision to execute, and success in building collaborative, cross-functional relationships. • Advanced knowledge of project management tools and methodologies • Exceptional communication skills at all levels (written and verbal). • Ability to deliver executive presentations and influence at all levels. • Relationship management with an ability to work effectively with multiple layers of the organization – in particular, working with / supporting executive team members is critical • Ability to communicate complex business / technical challenges in a simplified manner
#LI-TL1
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
• Base Salary + ICP • Cell Phone Stipend • Flexible Time Off + 9 Corporate Holidays • Excellent Healthcare, Dental, and Vision Benefits • Healthcare and Dependent Flexible Spending Accounts • Long/Short Term Disability Coverage • 401(k) with a Company Match • Parental Leave • Tuition Reimbursement Program • Additional Add-On Benefits/Discounts • Opportunities for Advancement in a Stable Long-Term Career
Pay range for this opportunity is $124,737.50 - $161,425.00. This position is eligible for incentive compensation with on target earnings between $187,000-$223,000.00 at plan.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
At STERIS Instrument Management Services we improve the lives of our Customers by delivering a holistic and purpose-driven service partnership they can count on – Customer-driven solutions, technical excellence and procedure readiness, a safe and engaged team, data-driven decision-making, and rapid innovation to meet changing needs. We help mitigate the risk of regulatory citation, optimize your budget, and make sure that your surgical equipment, devices, and instruments are ready when the patient is in the room.
Offices: 3316 2nd Avenue North, Birmingham, Alabama 35222, US · 3200 2nd Avenue North, Birmingham, Alabama 35222, US · 12229 SW 53rd St, # 304, Cooper City, Florida 33330, US
Procedure ReadyInstrument RepairSurgical Device RepairInstrument ProcessingMedical ProductsVerifEye Video BorescopeRigid Scope RepairMedical Video Camera RepairSmall Diameter EndoscopeLarge Diameter Endoscope
How many Consulting jobs are open in Houston, TX right now?
There are currently 2,370 open consulting positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Houston, TX?
Companies currently hiring include AECOM, H&R Block, Turner & Townsend, KBR, Inc., WSP, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Houston, TX?
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