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Customer Service Representative- Estimating and Technical Services
Saginaw, Michigan, United States · On-site
Mid level$3.4B raised
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$51k–$54k/yr
Full-time
National Mileage Reimbursement, Medical Coverage, Dental Coverage, Vision Coverage, 401(k) Retirement Plan, Company Match
Posted 10h ago
~40 hrs/week
Responsibilities
Perform on-site assessments and interviews to collect evidence regarding third-party utility damages. Analyze findings and apply state laws and NESC standards to determine liability and calculate repair costs.
Requirements
Must have a valid driver's license, a reliable personal vehicle with specific insurance coverage, and strong communication skills. Experience in the cable, utility locating, or claims industry is highly preferred.
Full job description
Job Summary Project Resources Group (PRG) is seeking a highly motivated and detail-oriented Cable & Telecom Damage Specialist in the Saginaw, MI area. In this hands-on role, you will collect, analyze, and review evidence related to third-party utility damages to determine liability. This role is ideal for someone who thrives working independently and takes pride in delivering precise, professional results.
Key Responsibilities
Perform on-site assessments of underground and aerial cable plant damages.
Conduct interviews at damage sites with contractors, technicians, witnesses, police, homeowners, etc.
Professionally photograph and document the damaged scene to accurately portray and determine liability.
Collaborate with the client’s locate company and exchange relevant damage information.
Analyze and review all evidence related to third-party utility damage for the purpose of determining a liable party.
Learn, understand, and apply State Dig Laws and Statutes, excavator requirements, and NESC standards.
Build and develop a professional working relationship with the client, contractors, technicians, management team, and other personnel.
Work with the client and contractors to obtain and write up job repair costs from the damage.
Compile all case-related material and email it to the local handling office.
Assist the Claims Recovery team with follow-up actions after damage site reviews.
Develop and maintain monthly market reporting and lead client meetings to review updates.
Maintain a working knowledge of the entire PRG claims process.
Required Qualifications
Must possess a valid and current driver’s license, reliable personal vehicle suitable for representing the company, and auto insurance meeting both federal and state requirements, with minimum auto liability coverage of 100/300/100 for bodily injury and property damage.
Must be willing and able to utilize a personal vehicle for work-related travel as required.
Must possess strong written and verbal communication skills.
Preferred Qualifications
Proficient in Microsoft Word and comfortable using public or shared computer systems
Strong analytical and logical reasoning skills
Familiarity with the cable industry and/or utility locating industry
Previous experience in the telephone industry, including equipment and job costing is highly desirable
Background in business operations with a strong attention to detail
Proven ability to multitask and effectively manage time in a dynamic environment
Claims background is also a plus
Physical Requirements
Ability to sit, stand, and walk for extended periods.
Ability to drive a personal vehicle to various damage sites, including daytime and nighttime travel.
Ability to walk and work on uneven terrain and in varying weather conditions.
Ability to occasionally lift and carry up to 25 pounds.
Ability to bend, stoop, or reach as necessary to perform essential job duties.
Compensation and Benefits
We offer a competitive salary ($51,000 - $54,000 based on experience), plus overtime for any hours worked over 40 hours per week. Along with a comprehensive benefits package, including:
National mileage reimbursement for vehicle use
Medical, dental, and vision coverage for employees and dependents
401(k) retirement plan, with company match after 1 year
Short-term disability coverage after 1 year
Paid time off and holidays
Additional perks such as company-paid life insurance, and other supplemental insurances available
The highest quality technical resources, project management, & risk mitigation services that exceed client expectations.
Industry
Business Consulting and Services
Company size
501-1,000 employees
Founded
2001
Headquarters
Greenwood Village, Colorado
LinkedIn followers
8,274
Established in 2001, Project Resources Group is a growing, leading provider of construction management and outside plant damage investigation and recovery services within the telecommunication and utility industries. With approximately 700 employees spread across our many office and site locations, we provide the highest quality technical resources, project management, and risk mitigation services to our customers.
Offices: 5690 DTC Blvd, Suite 650 - East, Greenwood Village, Colorado 80111, US · 2173 E. Hawkins St, Suite E, Charlotte, North Carolina 28203, US · 1819 East Blvd, Charlotte, North Carolina 28203, US · 1900 Eastwood Rd, Suite 11, Wilmington, North Carolina 28403, US · 13915 MoPac Highway, Suite 300, Austin, Texas 78728, US
process consultingapplication developmentback office processing & outsourcingrisk management and value recovery servicesConstruction Project Managementand Outside Plant Damage Investigation & RecoveryCRMInformation TechnologyAppsConsulting
How many Construction jobs are open in Saginaw, MI right now?
There are currently 45 open construction positions in Saginaw, MI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in Saginaw, MI?
Companies currently hiring include Amrize, BathWorks of Michigan, SRS Distribution Inc., Gypsum Management and Supply, Intertek Turkey, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in Saginaw, MI?
Yes — 1 of the 45 open construction positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Construction jobs in Saginaw, MI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.