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SERVPRO of Southeast El Paso/Butterfield - 11089
Restoration Project Manager
El Paso, Texas, United States · On-site
$50k–$70k/yr
Mid level
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Benefits: 401(k) 401(k) matching Bonus based on performance Company car Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Vision insurance As the Restoration Project Manager, you w…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$18/hr–$22/hr
Full-time
high school
Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance, Short-term Disability Insurance, Long-term Disability Insurance
Posted 57d ago
~40 hrs/week
Responsibilities
The agent will interact with customers to process orders, provide product information, and resolve billing or service complaints. They are responsible for maintaining accurate customer records and routing complex issues to the appropriate departments.
Requirements
Candidates must have a high school diploma or equivalent and be fluent in both English and Spanish. Proficiency in Microsoft Office is required, and experience with JDE software is preferred.
Full job description
Who we are: GCC is a world-class company that produces, distributes and markets cement, ready-mixed concrete, aggregates, and innovative products related to the construction industries in Mexico and the United States. We take pride in being a market leader with a culture of innovation, high performance and safety. GCC offers a very competitive benefits program including paid time off, medical, dental, vision, short and long-term disability insurance plans, and a 401K.
What you will do:
Interact with customers to provide information in response to inquiries about products and services, take and process orders, logs calls, answer questions, find information and route customer to correct source for resolving problems or conflict and then enter information into the computer.
Main Responsibilities: 1. Fill new orders from customers or make changes in existing orders. Talk with customers by phone or in person and receive orders for products or services. 2. Create or update customer records. Fill out forms, prepare change of address records, invoice details and contacts. 3. Confer with customers by telephone in order to provide information about products and services, take orders or cancel accounts or to obtain details of customer concerns or problems. 4. Contact customers in order to respond to inquiries or to provide notification of claim investigation results and adjustments. 5. Adjust complaints concerning billing or services rendered, referring complaints of service failures to designated departments for investigation. 6. Determine charges for services requested, collect deposits or payments and/or arrange for billing. 7. Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes. 8. Refer unresolved customer grievances to designated sub process performers for further investigation. 9. Resolve customers' grievances to designated employees for further investigation. 10. Resolve billing complaints by assigning the cases to the appropriate employee. 11. Check to ensure that appropriate changes were made to resolve customers' problems. 12. Keep records of customer interaction, recording details or inquiries, complaints, and comments, as well as actions taken.
Qualifications (Knowledge/Skills/Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: • High School Diploma or Equivalent • Proficient in Microsoft Excel and Word • JDE experience is preferred, but not required. • Excellent math skills at high school level or above.
Language Skills: • Must be able to read and understand written communication and communicate effectively in writing appropriately for the intended audience. • Must be able to speak with customers, supervisors, vendors and other employees and be able to convey information effectively. • Must be able to listen to the customer and give their full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate time. • Must be fluent in the Spanish and English language.
You will love working here because: At GCC, employees are our most important resource. As a part of the GCC family, you'll be welcomed into a culture that promotes the company vision and internal career growth. Our company vision is to have our customers recognize us as a business partner that generates the most value for their construction projects. We're a sustainable growing company, a great place to work, and a solid investment for our shareholders. GCC is an enterprise with a global and sustainable approach. Our production is mainly devoted to the manufacture and sale of gray Portland cement, mortar, premixed concrete, concrete blocks, plaster, aggregates, and other construction materials. Join the family!
An Equal Opportunity Employer
GCC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.
We hold each other accountable to live our core values of health and safety, attitude of service, integrity, teamwork, innovation and excellence. GCC employees demonstrate these values every day. An Equal Opportunity Employer GCC does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors, including skills, abilities and experience. Please click the links to view the federal compliance posters
Related keywords
Call CenterJDECustomer Relationship ManagementBilingualSpanishEnglishOrder ManagementConstruction MaterialsBillingMicrosoft ExcelMicrosoft WordCustomer Support
Empresa de clase mundial, productora de cemento, concreto premezclado, agregados pétreos y productos innovadores.
Industry
Construction
Company size
1,001-5,000 employees
Founded
1941
Headquarters
Chihuahua, Chihuahua
LinkedIn followers
5,013
Total funding
$135M
GCC es una empresa de clase mundial, productora de cemento, concreto premezclado, agregados pétreos y productos innovadores relacionados a la industria de la construcción.
Desde el inicio de operaciones en 1941, la empresa ha observado un crecimiento dinámico, basado en una definición clara del rumbo, personal con pasión y talento, procesos de vanguardia y tecnología de punta.
GCC es un grupo sólido de negocios con operaciones en 2 países: México y Estados Unidos.
Offices: Santiago Troncoso 1151, Chihuahua, Chihuahua 32575, MX · km 332 Carr 45, Samalayuca, Chihuahua, MX · Av. Vicente Suarez y 6ta S/N, Chihuahua, Chihuahua 31105, MX · Planta Homero Ave. Homero 3507, Complejo Industrial, Chihuahua, Chihuahua 31109, MX · 5 km al Poniente del Aeropuerto. Col. Cementera, Ciudad Juárez, Chihuahua, MX
Materiales de construcciónConstrucciónIndustria de la ConstrucciónCementoConcreto premezcladoagregados pétreosand Innovación en materiales de construcciónConstructionBuilding MaterialManufacturing
How many Construction jobs are open in El Paso, TX right now?
There are currently 412 open construction positions in El Paso, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in El Paso, TX?
Companies currently hiring include CEC, FTI, Envolve LLC, JE Dunn Construction, HDR, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in El Paso, TX?
Yes — 33 of the 412 open construction positions offer remote or hybrid work (6 remote, 27 hybrid).
How do I apply for Construction jobs in El Paso, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.