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Full-time
Competitive compensation, Flexible time off, Hybrid work options, Mental and emotional wellness resources, 401k plan
Posted 17d ago
~40 hrs/week
Responsibilities
The Implementation Manager leads end-to-end installation and product implementation for new customers, acting as a liaison between sales, field technicians, and clients. They oversee strategic program rollouts, manage construction and site readiness, and ensure technical requirements are met for successful deployments.
Requirements
Candidates must have 3+ years of experience leading large-scale system rollouts and cross-functional projects in customer-facing environments. The role requires hands-on experience in construction management, proficiency with ERP systems, and the ability to travel to customer sites.
Full job description
Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Job Summary:
As a PatientPoint Implementation Manager, you will lead the end-to-end installation and product implementation for all new customers, serving as a critical liaison between our Sales, Field Technicians and Clients. You will be responsible for ensuring a seamless and efficient transition from sale to service, delivering a high-quality experience that sets the tone for long-term customer success.
What You’ll Do:
Strategic Program and Construction Oversight: Provide comprehensive planning and strategic direction for program rollouts, including oversight of construction and facility readiness activities. Coordinate with contractors, facilities, Project Management and internal/ external stakeholders to align project milestones,identify key success factors, manage dependencies and proactively mitigate risks to support successful go-lives in healthcare facilities.
Primary Point of Contact: Serve as the central liaison for new customer implementations, managing timelines, adherence to standards and owning all communications throughout the installation journey to ensure a seamless experience.
Tailored Rollout Recommendations: Deliver customized rollout strategies that align with customer needs, internal resources, and long-term scalability objectives.
ERP & Project Coordination: Manage all logistical and operational aspects within the ERP system and project plans to maintainaccurate tracking and execution.
Team Supervision & Installation Management: Oversee technicians and field teams to ensure high-quality, efficient on-site installations and issue resolution.
Technical Subject Matter Expertise: Act as SME for network infrastructure and requirements, ensuring all configurations and specifications are met to support successful deployments.
Issue Resolution: Proactively identify and resolve technical and logistical challenges to minimize disruptions and maintain project momentum.
Conduct In Field Visits: Perform ad hoc on-site assessments to evaluate infrastructure, gather technical requirements and ensure site readiness for implementation.
What We Need:
3+ years of experience leading large-scale system rollouts and cross-functional projects in customer-facing environments.
Proven ability to manage end-to-end deployments across multiple sites, ensuring alignment between client requirements, project timelines, and technical execution.
Track record of successfully guiding client relationships through all phases of deployment — from pre-installation planning through go-live support.
Strong skills in setting expectations and maintaininghigh levels of customer satisfaction.
Hands-on experience in construction management, including coordination with subcontractors, blueprint reviews, site readiness oversight, and collaboration with building stakeholders.
Effective at bridging the gap between technical and non-technical stakeholders; experienced with ERP systems and hardware/software network installations.
Experienced in conducting field site assessments and managing deployment logistics, including installation readiness and equipment configuration.
Willingness and ability to travel to customer sites as needed.
Desired Qualifications:
Direct experience in healthcare facility rollouts and construction project management
What You'll Need to Succeed:
Collaborative Mindset: Ability to influence and drive alignment across cross-functional teams by fostering collaboration, providing strategic guidance and ensuring all stakeholders are working toward shared goals.
Solutions-Oriented Approach: Approaches challenges with curiosity and a proactive attitude, consistently seeking and proposing thoughtful, effective solutions.
Passion for Customer Success: A strong dedication to ensuring that the customer experience is seamless, positive, and impactful.
Direct Communication Skills: The confidence and professionalism to have candid solution-focused conversations with internal teams, vendors and customers.
Base Salary Band:$65,000.00 - $110,000.00
Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.
About PatientPoint: PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com.
Latest News & Innovations:
Why is PatientPoint a Best Place to Work! Read More
Teammate Honored as "Top Woman in Tech". Read More
Recognized on Vault’s Top Internship List. Read More
What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
PatientPoint® is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for millions of patient visits each year. Learn more at patientpoint.com.
Offices: 5901 E Galbraith Rd, Cincinnati, OH 45236, US · 11408 Otter Creek South Road, Mabelvale, AR 72103, US · 12120 Colonel Glenn Rd, Suite 9500, Little Rock, Arkansas 72210, US · 5300 Maryland Way, Suite 206, Brentwood, Tennessee 37027, US · 60 East 42nd Street, Suite 1140, New York, NY 10165, US
TechnologyPatient EngagementPatient ExperienceHealth TechnologiesHealthcareHealthcare TechnologyMarketingHealthcare MarketingRemote Care ManagementPatient Education
How many Construction jobs are open in Allentown, PA right now?
There are currently 205 open construction positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in Allentown, PA?
Companies currently hiring include LG&E and KU Energy LLC, JMT, CentiMark Corporation, Colliers Engineering & Design, CDR Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in Allentown, PA?
Yes — 31 of the 205 open construction positions offer remote or hybrid work (0 remote, 31 hybrid).
How do I apply for Construction jobs in Allentown, PA?
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