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Full-time
high school
Posted 49d ago
~40 hrs/week
Responsibilities
The Service Writer manages administrative tasks for the service department, including maintaining technician timecards, safety records, and DOT logs. They are also responsible for generating work orders, processing warranty claims, and coordinating customer service and scheduling.
Requirements
A high school diploma or GED is required, with at least one year of related experience preferred. Candidates must possess a valid driver's license and basic knowledge of construction equipment and office software.
Full job description
Summary
Must have some knowledge of construction equipment.
The Service Writer is responsible for maintaining Service Technician timecards and safety training records, generating work order logs, entering data into the service business system, preparing warranty claims, running reports, and other general service department duties as directed by the Branch Service Manager.
Essential Functions
Administrative – Maintain department communication in order to complete reports and work. Maintain Service Technician timecards and safety training records. Maintain DOT and IFTA logs for all field service trucks. Maintain clean and organized warranty parts storage. Enter proper charge labor codes, work done and type of machines. Work with customer invoicing problems. File invoices properly with current account system to maintaining current billing cycle. Answer phones system, taking messages and directing calls as needed. Maintain a clean, orderly and safe work area appearance.
Service – Complete job status reports. Generate work order log and previews on completed work orders. Open and close work orders in a timely manner in order to minimize work-in-process. Maintain use of the Standard Pricing Guide (SPG) with employees and work orders. Work with Deere Product Support Manager. Bill according to established flat rates. Interview customers to obtain description of problem and type cost estimate of repair work for customers (quote). Prepare warranty claims, file with Central Warranty Processor, and maintain warranty log. Establish and maintain service records. Maintain quality control records. Inform Branch Service Manager of Service Technician productivity on current work orders. Answer and schedule field servicing. Dispatch service trucks through Navtrax/JD link (internal system). Process part returns for warranty claims.
Other Functions
Deliver parts, run errands, etc. as needed.
Assist with other duties assigned and directed by corporate management within the frame work of Murphy Tractor and Equipment Company, Inc.’s objectives.
Knowledge/Skills/Abilities
Strong focus on customer service.
Strong knowledge of Microsoft Office and Internet.
Strong knowledge of Warranty Administration.
Basic knowledge of office machines, including copier, fax and printer.
Basic knowledge of construction equipment.
Strong attention to detail.
Able to communicate effectively as appropriate for the needs of customers or coworkers.
Able to work effectively in a team environment.
Able to process work with accuracy.
Meet commitments and deadlines.
Strong time management skills and ability to work in a fast paced environment.
Able to complete required documentation and reports in a timely manner.
Able to perform multiple tasks simultaneously.
Able to work a flexible schedule as needed.
Able to organize and prioritize numerous tasks and complete them under time constraints.
Ability to interact professionally with other employees, customers and vendors.
Ability to use interpersonal skills necessary in order to communicate by e-mail and telephone to provide information with ordinary courtesy and tact.
Demonstrates openness to new procedures, technology and structure.
Able to grasp new technology quickly and trouble shoot basic problems.
Valid Driver’s License.
Physical Requirements and Work Schedule
Ability to do occasional lifting of up to 30 lbs. Able to work flexible schedule, including some evenings and weekends.
Education/Work Experience
High school diploma or GED required. At least one year related experience and/or training preferred.
Murphy Tractor & Equipment Co. is an equal opportunity employer.
Related keywords
Construction EquipmentWarranty ClaimsWork OrdersDOT LogsIFTA LogsNavtraxJD LinkStandard Pricing GuideCustomer InvoicingField ServicingProduct SupportQuality Control RecordsMicrosoft Office
Building relationships on honest service, trusted parts and equipment and a proud tradition of being there.
Industry
Construction
Company size
501-1,000 employees
Founded
1982
Headquarters
Park City, KS
LinkedIn followers
8,344
Murphy Tractor & Equipment Co., Inc., one of John Deere’s largest North American construction equipment dealer organizations, was founded in 1982. Headquartered in Park City, Kansas, the organization has 29 locations throughout the states of Iowa, Kansas, Missouri, Nebraska and Ohio. Staffed by over 800 employees, each location has a full complement of equipment and parts inventories, service technicians and field service capabilities. As one of John Deere’s largest North American construction equipment dealers, Murphy Tractor is committed to being the product and support supplier of first choice by customers in the markets that use the products we represent.
Offices: 5375 N Deere Rd, Park City, KS 67219, US · 5255 N Deere Rd, Park City, KS 67219, US · 325 S Highway 281, Great Bend, KS 67530, US · 1621 NW Gage Blvd, Topeka, Kansas 66618, US · 1410 W Oklahoma Ave, Ulysses, Kansas 67880, US
Based on 969 listings with disclosed salaries, most construction jobs in Ohio pay between $60k–$160k per year. Individual offers vary with seniority, company size, and specialization.
How many Construction jobs are open in Ohio right now?
There are currently 5,526 open construction positions in Ohio listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in Ohio?
Companies currently hiring include Lowe's Companies, Inc., Amazon, Carter Lumber, S.A. Comunale Co., Inc., Kokosing, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in Ohio?
Yes — 487 of the 5526 open construction positions offer remote or hybrid work (110 remote, 377 hybrid).
How do I apply for Construction jobs in Ohio?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.