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Job Description: Location: San Francisco, CA or NY, New York (In-office preferred) Remote opportunity available in the following states: CA, CO, CT, DC, FL, IL, MI, MN, NH, NJ, NY, OR, SD, TN, TX, UT, WI, WY Rakuten Inte…
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Lead end-to-end UX research initiatives to influence product strategy across acquisition, conversion, and engagement. Translate ambiguous business problems into actionable insights and evidence-based recommendations for cross-functional stakeholders.
Requires 5+ years of UX research experience in consumer-focused technology and a bachelor's degree. Candidates must be proficient in both qualitative and quantitative methods with a proven ability to influence product roadmaps.
San Francisco, CA or NY, New York (In-office preferred)
Remote opportunity available in the following states: CA, CO, CT, DC, FL, IL, MI, MN, NH, NJ, NY, OR, SD, TN, TX, UT, WI, WY
Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.
We are seeking a senior, hands-on UX Researcher who can independently own research initiatives end-to-end and directly influence product strategy and direction. This role leads research tied to real product decisions across acquisition, conversion, and engagement, ensuring member experiences are informed by high-quality evidence.
You will translate ambiguous business problems into focused research plans, execute qualitative and quantitative studies, and synthesize findings into actionable recommendations that reduce risk and accelerate decision-making. This role partners closely with Product, Design, Engineering, and Marketing and reports to the Director of Research within the Product Design team.
Lead UX research end-to-end, from problem framing through synthesis and recommendation
Translate ambiguous business questions into structured research plans aligned to product goals
Design and execute qualitative and quantitative research across discovery, evaluation, and optimization
Synthesize research, analytics, and market signals into actionable product insights
Deliver evidence-based recommendations that inform product direction, risks, and tradeoffs
Present findings clearly and confidently to senior and cross-functional stakeholders
Build strong partnerships with Product, Design, Engineering, and Marketing
Influence prioritization and roadmap decisions through research-backed storytelling
Contribute to research standards and improve research literacy across teams
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
5+ years of UX research experience in consumer-focused technology companies
Expertise in qualitative and quantitative methods across discovery, evaluation, and optimization
Ability to operate effectively in ambiguous, fast-paced environments
Proven ability to influence cross-functional stakeholders without direct authority
Strong synthesis skills and ability to translate findings into actionable insights
Excellent communication and storytelling skills
Sound judgment balancing rigor with speed
Ability to independently scope and execute research initiatives
Ecommerce or consumer product experience
Experience conducting market research or competitive analysis
Familiarity with analytics and data visualization tools (e.g., Tableau)
5–7 years Required
Bachelor's Degree Required
#LI-EP1
#LI-remote
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
USD $99,306.00 - $171,612.00 annuallyIn Japanese, Rakuten stands for “optimism.” It means we are hopeful for the future and believe we can make tomorrow better by what we do today. So we challenge ourselves to evolve, innovate and experiment to create a more rewarding, happier future for everyone. Our Rakuten International portfolio spans e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our diverse businesses unite on a singular mission to make life more rewarding for our customers, our clients, our communities and each other. This dedication defines our vision for the future and animates our passion to reward every day. If you'd like to join our team, we'd love to hear from you.
Offices: 800 Concar Dr, San Mateo, California 94402, US · Two South Station, Boston, Massachusetts 02110, US · 215 Park Ave S, New York, New York 10003, US · 160 Spear St, Suite 1900, San Francisco, California 94105, US · 6985 S Union Park Center, Midvale, Utah 84047, US
Based on 403 listings with disclosed salaries, most art & design jobs in San Francisco, CA pay between $78k–$234k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 517 open art & design positions in San Francisco, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Williams-Sonoma, Inc., Figma, Meta, Perkins&Will, AAU StudioX, among others. Browse the listings above to see every active employer.
Yes — 256 of the 517 open art & design positions offer remote or hybrid work (56 remote, 200 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
