San Francisco, California, United States · Hybrid
$125k–$200k/yr
Join SignalFire’s Talent Network for Customer Success Professionals at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are active…
Skills: Customer Success, Account Management, Customer Retention, SaaS, Customer Onboarding
San Francisco, California, United States · Hybrid
$170k–$250k/yr
Join SignalFire’s Talent Network for Staff Backend Engineer Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively…
Skills: Backend development, Scalable systems, Python, Golang, Java
United States · Remote OK
$250k–$300k/yr
Join SignalFire’s Talent Network for Chiefs of Staff at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hiring strat…
Skills: Strategic Planning, Operational Execution, Cross-functional Leadership, Executive Communication, Project Management
New York, New York, United States · Hybrid
$250k–$300k/yr
Join SignalFire’s Talent Network for Head of AI/ML (Director/VP) Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are act…
Skills: AI Strategy, Machine Learning, Team Leadership, Product Development, Data Science
San Francisco, California, United States · Hybrid
$120k–$220k/yr
Join SignalFire’s Talent Network for Founding Product Manager Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are active…
Skills: Product strategy, Product vision, Go-to-market strategy, User research, MVP development
San Francisco, California, United States · Hybrid
$170k–$270k/yr
Join SignalFire’s Talent Network for Principal AI/ML Engineer Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are active…
Skills: Python, TensorFlow, PyTorch, JAX, Hugging Face Transformers
United States · Remote OK
$180k–$300k/yr
Join SignalFire’s Talent Network for Head of Product (Director/VP) Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are a…
Skills: Product Strategy, Product Vision, Roadmap Development, Team Scaling, Cross-functional Alignment
San Francisco, California, United States · Hybrid
$100k–$200k/yr
Join SignalFire’s Talent Network for Product Marketing Leaders at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hi…
Skills: Product positioning, Go-to-market strategy, Messaging, Competitive analysis, Sales enablement
San Francisco, California, United States · Hybrid
$250k–$300k/yr
Join SignalFire’s Talent Network for Chiefs of Staff at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hiring strat…
Skills: Strategic planning, Operational cadence, Cross-functional leadership, Executive communication, Project management
New York, New York, United States · Hybrid
$140k–$240k/yr
Join SignalFire’s Talent Network for Staff Product Manager Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively …
Skills: Product strategy, Roadmap ownership, Cross-functional leadership, Product development, Data analysis
San Francisco, California, United States · Hybrid
$170k–$250k/yr
Join SignalFire’s Talent Network for Staff Front-End Engineer Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are active…
Skills: JavaScript, TypeScript, React, Vue.js, Angular
New York, New York, United States · Hybrid
$125k–$225k/yr
Join SignalFire’s Talent Network for Enterprise Account Executives at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are activel…
Skills: Enterprise Sales, Account Management, Sales Strategy, Pipeline Development, Consultative Selling
New York, New York, United States · Hybrid
$180k–$300k/yr
Join SignalFire’s Talent Network for Head of Product (Director/VP) Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are a…
Skills: Product Strategy, Product Roadmap, Team Scaling, Go-To-Market Strategy, B2B SaaS
United States · Remote OK
$180k–$300k/yr
Join SignalFire’s Talent Network for Head of Engineering (Director/VP) Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that a…
Skills: Engineering Leadership, Technical Strategy, Team Scaling, Software Architecture, Cloud Platforms
United States · Remote OK
Join SignalFire’s Talent Network for Security Engineer (Senior/Staff) Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that ar…
Skills: Security Engineering, Cloud Security, Application Security, Python, Go
United States · Remote OK
$250k–$300k/yr
Join SignalFire’s Talent Network for Head of AI/ML (Director/VP) Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are act…
Skills: AI Strategy, Machine Learning, Team Leadership, Product Development, Python
San Francisco, California, United States · Hybrid
$180k–$300k/yr
Join SignalFire’s Talent Network for Head of Engineering (Director/VP) Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that a…
Skills: Software Engineering, Team Leadership, Technical Strategy, Scalable Architectures, Distributed Systems
United States · Remote OK
$170k–$250k/yr
Join SignalFire’s Talent Network for Staff Front-End Engineer Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are active…
Skills: JavaScript, TypeScript, React, Vue.js, Angular
San Francisco, California, United States · Hybrid
$125k–$200k/yr
Join SignalFire’s Talent Network for Demand Generation Experts at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are actively hi…
Skills: Demand Generation, Growth Marketing, Performance Marketing, ABM, Marketing Automation
San Francisco, California, United States · Hybrid
$250k–$300k/yr
Join SignalFire’s Talent Network for Head of AI/ML (Director/VP) Roles at VC-Backed Startups 🛑 This is not an application for a specific job. Instead, this is a way to get on the radar of VC-backed startups that are act…
Skills: AI Strategy, Machine Learning, Team Leadership, Product Development, Data Science
San Francisco, California, United States • Hybrid
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The Customer Success Manager will own customer relationships to ensure strong adoption, satisfaction, and long-term retention. They will also develop and execute success strategies while collaborating cross-functionally to build scalable onboarding and support processes.
Candidates should have at least 3 years of experience in customer success or account management within a high-growth startup or SaaS environment. Strong relationship-building skills and familiarity with customer success platforms like Gainsight or ChurnZero are required.
At SignalFire, we partner with top early-stage startups that are shaping the future of technology. Our portfolio spans 200+ innovative companies across AI, cybersecurity, healthtech, fintech, developer tools, and enterprise SaaS.
We’re looking to connect with exceptional Customer Success Managers (CSMs) and Customer Success Leaders who are passionate about driving adoption, retention, and long-term customer value at high-growth startups. By joining SignalFire’s Talent Network, your profile will be shared with our portfolio companies, giving you visibility into exclusive early-stage opportunities that may not be publicly listed.
We’re looking for customer success professionals who are:
✔ Passionate about building and scaling customer success functions from the ground up
✔ Experienced in driving customer retention, expansion, and advocacy
✔ Excited to work closely with founders, product teams, and GTM leaders to shape the customer journey
Own customer relationships, ensuring strong adoption, satisfaction, and long-term retention
Develop and execute customer success strategies to drive renewals and expansion
Act as a trusted advisor to customers, helping them achieve their business goals
Build scalable customer onboarding, enablement, and support processes
Collaborate cross-functionally with product, sales, and marketing to improve customer experience
Develop playbooks and success metrics to measure and optimize customer engagement
Advocate for customer needs and provide feedback to product and engineering teams
Implement and manage customer success tools (e.g., Gainsight, ChurnZero, Zendesk, HubSpot)
While each startup has its own hiring criteria, many customer success roles in our network look for:
3+ years of experience in customer success, account management, or a related function
Experience at a high-growth startup or SaaS company
Proven ability to drive renewals, expansion, and customer retention
Strong relationship-building and communication skills
Experience working with B2B SaaS, enterprise customers, or technical products is a plus
Familiarity with customer success platforms (e.g., Gainsight, ChurnZero, Totango)
Data-driven mindset with experience tracking NPS, churn, and engagement metrics
Customer Success & CRM: Gainsight, ChurnZero, Totango, HubSpot, Salesforce
Support & Onboarding: Zendesk, Intercom, Help Scout, Gong
Collaboration & Documentation: Slack, Notion, Confluence, Loom
Analytics & Data: Tableau, Looker, Google Analytics, SQL
Submit your application to join SignalFire’s Talent Ecosystem.
We review applications on an ongoing basis to identify strong candidates.
If there’s a match, a SignalFire talent partner or a leader from one of our startups may reach out directly.
No match yet? We’ll keep your profile on file for future customer success roles in our portfolio.
Built like startups we fund
SignalFire is the first venture capital firm built like a technology company to better solve for the needs of founders. The core of its value-add is Beacon, the AI engine SignalFire has been refining since the firm's launch in 2013. Beacon tracks more than 600 million employees and 80 million companies to guide the fund’s investing and assist portfolio companies with scaling their teams and revenue. SignalFire also helps early-stage founders navigate the toughest parts of building a company at every stage, with expert advisors, 100 skill-building workshops a year, and an in-house team of recruiters, data scientists, PR experts, and go-to-market leaders. With over $2.1 billion in assets under management, SignalFire focuses on investing from seed to scale. The firm’s key sectors include AI/ML, developer tools, B2B SaaS, healthcare, cybersecurity, and consumer. https://www.signalfire.com/disclosures
Offices: 501 2nd St, 100, San Francisco, California 94107, US
Built like startups we fund
SignalFire is the first venture capital firm built like a technology company to better solve for the needs of founders. The core of its value-add is Beacon, the AI engine SignalFire has been refining since the firm's launch in 2013. Beacon tracks more than 600 million employees and 80 million companies to guide the fund’s investing and assist portfolio companies with scaling their teams and revenue. SignalFire also helps early-stage founders navigate the toughest parts of building a company at every stage, with expert advisors, 100 skill-building workshops a year, and an in-house team of recruiters, data scientists, PR experts, and go-to-market leaders. With over $2.1 billion in assets under management, SignalFire focuses on investing from seed to scale. The firm’s key sectors include AI/ML, developer tools, B2B SaaS, healthcare, cybersecurity, and consumer. https://www.signalfire.com/disclosures
Offices: 501 2nd St, 100, San Francisco, California 94107, US
