New York, New York, United States · On-site
$65k–$75k/yr
Client Services exists to make working with Maiden Home feel thoughtful, calm, and confident — especially when things are complex, emotional, or don’t go as planned. We are not just here to respond quickly; we are here t…
Skills: Client relations, Concierge services, Communication, Triage, Pattern recognition
New York, New York, United States · On-site
$220k–$270k/yr
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. A…
Skills: Product Development, Strategic Planning, Luxury Furniture, Supply Chain Management, Team Leadership
New York, New York, United States · On-site
$80k–$90k/yr
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. A…
Skills: Luxury Sales, Interior Design, Client Relationship Management, Business Development, Event Planning
New York, New York, United States · On-site
$80k–$90k/yr
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. A…
Skills: Luxury Sales, Interior Design, Client Relationship Management, Event Planning, Business Development
New York, New York, United States · On-site
$100k–$130k/yr
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. R…
Skills: Retail operations, Inventory management, Luxury retail, Project coordination, Budget tracking
New York, New York, United States · On-site
$160k–$210k/yr
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. W…
Skills: Clienteling, Luxury Service, Team Leadership, Operational Excellence, SLA Management
San Francisco, California, United States · Remote OK
$120k–$150k/yr
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. W…
Skills: Contract sales, Luxury sales, Business development, Account management, Consultative selling
New York, New York, United States · On-site
$180k–$210k/yr
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. A…
Skills: 3PL Management, White Glove Delivery, International Logistics, Customs Brokerage, Contract Negotiation
New York, New York, United States · On-site
$80k–$90k/yr
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. A…
Skills: Creative Production, Project Management, Creative Operations, 3D Production Workflow, Vendor Management
New York, New York, United States · On-site
$120k–$160k/yr
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. A…
Skills: Social Strategy, Content Strategy, Community Building, Digital Storytelling, Brand Strategy
New York, New York, United States · On-site
$120k–$160k/yr
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. A…
Skills: Social Strategy, Content Strategy, Community Building, Digital Storytelling, Brand Strategy
New York, New York, United States · On-site
$65k–$75k/yr
Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. M…
Skills: Furniture Design, 3D Modeling, Rendering, AutoCAD, Rhino
New York, New York, United States · On-site
$65k–$75k/yr
Client Services exists to make working with Maiden Home feel thoughtful, calm, and confident — especially when things are complex, emotional, or don’t go as planned. We are not just here to respond quickly; we are here t…
Skills: Client Communication, Triage, Pattern Recognition, Hospitality, Conflict Resolution
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Manage live client communication channels including phone, chat, and email to provide a warm, hospitality-forward experience. Triage inbound requests, resolve product-related inquiries, and escalate complex issues to ensure efficient service.
Requires 2–4 years of professional experience in client-facing roles such as hospitality, luxury retail, or premium DTC services. Candidates must possess strong communication skills, excellent judgment, and the ability to work effectively in a high-volume, in-office environment.
Client Services exists to make working with Maiden Home feel thoughtful, calm, and confident — especially when things are complex, emotional, or don’t go as planned. We are not just here to respond quickly; we are here to help clients and designers feel understood, supported, and taken care of.
As a Client Concierge Specialist, you’ll be the first point of contact for many of our clients and designers. You’ll bring warmth, clarity, and steady judgment to every interaction—making it easy for clients to get help, and ensuring requests land with the right owner quickly and cleanly. You’ll run our real-time channels, triage inbound volume, and resolve a defined set of requests while knowing when to escalate.
This is a highly dynamic and cross-functional role that will gain visibility into the inner workings of a high growth luxury brand. Our goal is for this position to develop a deep understanding of Maiden Home products, materials and craftsmanship and use that knowledge to advance into a more specialized Advisory position over time.
This position is based in our NY Headquarters in Tribeca where we work together every day in office. The Client Services team daily schedule is 9am to 6pm for supporting our live client channels.
Design With Story.
Maiden Home is a New York design house that stands on a deep appreciation for good design—design that tells rich stories of originality. Our collections are born of a desire to push the boundaries of form, explore the full potential of exquisite materials, and embrace rare artisanal techniques.
Offices: 99 Hudson St, New York, 10013, US
Design With Story.
Maiden Home is a New York design house that stands on a deep appreciation for good design—design that tells rich stories of originality. Our collections are born of a desire to push the boundaries of form, explore the full potential of exquisite materials, and embrace rare artisanal techniques.
Offices: 99 Hudson St, New York, 10013, US
