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Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partner…
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Full-time
Posted 30d ago
~40 hrs/week
Responsibilities
The receptionist is responsible for managing guest check-ins, check-outs, and reservations while ensuring a warm guest experience. They also handle financial transactions, billing, and coordination with other hotel departments.
Requirements
Candidates must be proficient in Opera PMS and possess excellent customer service and communication skills. Professional appearance and the ability to handle financial reconciliations accurately are required.
Full job description
ANEW Hotel Hatfield is looking for a Receptionist tocreate warm, memorable experiences for ANEW guests while ensuring efficient front desk operations and accurate financial handling.
The successful candidate will be based in Gauteng, Pretoria, Hatfield.
Key Responsibilities
Guest Experience
Welcome guests with genuine warmth and professionalism
Execute efficient check-in/check-out procedures
Enroll guests in ANEW Rewards program
Handle reservations and guest inquiries
Manage special requests and VIP arrangements
Resolve guest concerns promptly
Coordinate with other departments for guest needs
Ensure guest profiles are merged and maintained
Offer guests value added services, e.g. late check-out, room upgrades, meal plans, etc.
Operational Excellence
Process reservations in Opera PMS
Manage room allocations and availability
Handle guest folios and billing
Maintain accurate and detailed guest records
Coordinate with housekeeping on room status
Manage keys and access cards securely
Financial Management
Process payments accurately
Balance payments
Handle billing documentation
Manage company accounts
Reconcile daily transactions
Communication
Answer calls within three rings
Relay messages accurately
Update departmental communications
Coordinate with all departments
Maintain guest privacy
Required Skills
Guest and customer service excellence
Opera PMS proficiency
Clear communication
Problem-solving ability
Financial accuracy
Professional appearance
Time management and ability to multitask
Health and safety compliance
Security awareness
Performance Metrics
Guest satisfaction scores
Check-in/out efficiency
Payment accuracy
Call handling speed
Guest complaint resolution
Revenue Generation
ANEW Reward sign-ups
Related keywords
Opera PMSFront OfficeHospitalityGuest RelationsBillingReservationsHotel ManagementANEW RewardsFinancial ReconciliationCustomer Service
South Africa's fastest growing Hotel group. You're welcome to explore Mzansi ANEW.
Industry
Hospitality
Company size
51-200 employees
Founded
2017
Headquarters
Centurion, Gauteng
LinkedIn followers
21,649
Set in some of South Africa’s most naturally beautiful settings, our hotels & resorts awaken the spirit of adventure in guests and visitors alike, whether travelling for business or leisure.
ANEW Hotels & Resorts is a family driven company that currently owns and manages 19* properties across regions of Gauteng, KwaZulu-Natal, Mpumalanga, Western-Cape and North-West Province. Along with our driving ambition to grow, we seek the right partners with strategic properties where there will be a long term, sustainable and mutually beneficial relationship.
After starting our venture with ANEW Resort Ingeli Forest, ANEW Hotels & Resorts have managed to conquer the critical times faced by the hospitality industry in SA, growing our business from a mere 4 hotels & resorts to an impressive 14 during the pandemic.
This growth truly reflects the worth of ANEW’s unique values of Honesty, Integrity, Teamwork, Excellence and Courage (HITEC), to sustain our company’s mission and deliver the ultimate hospitality experience with the right blend of service, luxury, and efficiency.
ANEW boasts family culture and our attention to detail is firmly grounded in our people, who pride themselves on their ability to provide a truly personal touch to every guest.
Offices: Cnr Gordon Hood And, Hendrik Verwoerd Dr, Centurion, Gauteng 0046, ZA
How many Administrative jobs are open in Pretoria, South Africa right now?
There are currently 34 open administrative positions in Pretoria, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Pretoria, South Africa?
Companies currently hiring include South African Reserve Bank, FirstRand Bank India, HireHawk Recruitment Services, Marriott International Hotels, Inc., ANEW Hotels & Resorts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Pretoria, South Africa?
Yes — 6 of the 34 open administrative positions offer remote or hybrid work (4 remote, 2 hybrid).
How do I apply for Administrative jobs in Pretoria, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.