Sr Customer Experience Coordinator- Order Fulfillment Coordinator
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Senior palkkahallinnon asiantuntija Lännen alueelle
Hämeenlinna, Kanta-Häme, Finland · Hybrid
Senior
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Full-time
bachelor degree
Posted 6d ago
~40 hrs/week
Responsibilities
The coordinator will handle daily customer inquiries, order processing, and delivery status updates while resolving customer issues. They will also maintain accurate records and provide administrative support to ensure high levels of customer satisfaction.
Requirements
Candidates must have a bachelor's degree or equivalent experience, with 0-2 years of relevant work history. Proficiency in Microsoft Office and strong communication and problem-solving skills are required.
Full job description
Are you looking for more?
At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.
What we need:
The Sr. Customer Experience Coordinator (Sr. Order fulfillment Coordinator) is an entry-level contributor that solves customer related problems of limited complexity and scope and performs a variety of administrative assignments to gain knowledge and skills related to the department. This role will be responsible for coordinating various aspects of the customer experience, including handling inquiries, resolving issues, and implementing initiatives to enhance customer satisfaction.
What you’ll do:
Execute daily tasks and administration as it relates to customer experience such as customer calls, order processing and entry, delivery status, customer claims, purchase orders, and other responsibilities as defined by department.
Respond promptly to customer inquiries through various channels, including phone, email, and chat.
Work proactively to resolve customer issues and provide timely solutions.
Coordinate communication with customers and associates.
Serve as a customer experience resource for other associates.
May be responsible for some warehouse and inventory tasks.
Maintain accurate and organized records of customer interactions and resolutions.
Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
Perform other duties as needed.
What you have:
Bachelor’s degree in a related field or equivalent education and/or experience.
0-2 years’ relevant experience or equivalent education and/or experience.
What you’re good at:
Applies conceptual knowledge of the theories, practices, and procedures within a discipline.
Excellent communication, problem solving, and organizational skills.
Able to multitask, prioritize, and manage time effectively.
High level of integrity and discretion in handling sensitive and confidential data.
Proficient using Microsoft Office Suite products.
What else?
While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
We’re located in a pretty great spot – check out this video to see what we mean.
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
At Mohawk, our purpose is to improve the places where people live, work and play through the beauty, performance and sustainability of our flooring products. As a Fortune 400 global flooring leader with some of the recognized brands in the industry, Mohawk offers an excellent opportunity to launch or advance your career with a focus on what matters most to you. Whether you're looking to take on a leadership role, drive innovation, expand your knowledge, or unleash your creativity, you can discover your potential at Mohawk. Explore our posts and visit the Life Pages tab to see what it means to achieve more with Mohawk!
Offices: 160 S Industrial Blvd, Calhoun, Georgia 30701, US · 508 E Morris Street, Dalton, GA 30721, US · 196 S Industrial Blvd, Calhoun, Georgia 30701, US · 101 IVC Dr, Dalton, Georgia 30721, US
How many Administrative jobs are open in Helsinki, Finland right now?
There are currently 213 open administrative positions in Helsinki, Finland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Helsinki, Finland?
Companies currently hiring include Mohawk Industries, MC, Rollon Americas, MCI, Chart Industries, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Helsinki, Finland?
Yes — 48 of the 213 open administrative positions offer remote or hybrid work (11 remote, 37 hybrid).
How do I apply for Administrative jobs in Helsinki, Finland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.