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JJ Rhatigan & Company
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Galway, Connacht, Ireland · On-site
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$46k–$63k/yr
Temporary
bachelor degree, professional certificate
25 Days annual leave, 3 Additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work
Posted 23h ago
~40 hrs/week
Responsibilities
The Resident Housing Officer is responsible for providing high-quality tenancy and estate management services, including void property turnaround and lettings. They also support community development, address tenancy breaches, and collaborate with internal teams to ensure safe and well-maintained properties.
Requirements
Candidates must have at least one year of experience in housing services or a customer-oriented housing environment. A relevant third-level qualification in housing, social care, or property is required, along with a full clean driving licence.
Full job description
Role Overview
Position: Resident Housing Officer (West)
Reporting to: Resident Housing Manager
Contract duration: Specific Purpose
Location: (Hybrid) Donegal, Sligo, Galway
Salary: €45,830 - €63,017 (DOE)
The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighbourhoods. Operations is also home to our Housing Advice Centre, Asset Management, 'Clúid Works' in-house repairs service, and the Operational Excellence team, who contribute to maintaining the quality of services we provide to our residents and ensuring our properties are safe and maintained to high standards.
As Clúid Housing continues to expand rapidly, our team supports the Commercial Development Department in acquiring new properties. These properties are carefully selected to be well-designed, well-built, and located where they are most needed. Clúid teams operate nationally to align with our provision of homes across every county in the country. We strive to lead in innovation and the development of exemplary services that prioritise resident satisfaction, value-for-money, and compliance with the AHB Regulatory Standard.
Key Responsibilities
To provide a high quality and resident-focused service in tenancy and estate management, continually working to improve services and meet resident needs.
Voids and Lettings
Work with the Lettings Team and Clúid Works to ensure the effective and prompt turnaround of void properties, minimising void times and associated costs.
Ensure that homes in your region are managed efficiently and let appropriately in line with Clúid and Local Authority policies.
Advise prospective residents on housing options, rights, and responsibilities in a supportive manner.
Tenancy Management
Signpost referrals for support, care, adaptations, and partner agencies to help sustain tenancies.
Safeguard residents by promoting their welfare and protect them from abuse, harm and neglect.
Address non-arrears related breaches of tenancy such as anti-social behaviour and damage to property and represent Clúid Housing at RTB and court hearings.
Resident & Community Engagement
Actively supporting residents in creating safe, clean, diverse, and welcoming places to live.
Work with residents to maximise resident engagement and establishment of structures that underpin community integration and development.
Develop relationships with neighbouring groups and external service providers with whom relationships will be of benefit to Clúid residents.
Actively seek out and recognise the Resident Voice as an authority on our services
Property Management
Carry out estate inspections and liaise with our Repairs and Property Service teams in relation to the maintenance and upkeep requirements of homes and estates.
Work with Owner Management Companies and Managing Agents, including sitting as a board member on Owner Management Companies where required.
Collaborative Working
Collaborate with colleagues across Operations to drive operational excellence and achieve shared outcomes for individuals and communities.
Participate in the appraisal of new project developments and handover of new homes into management.
Contribute to local and national improvement initiatives and contribute to the formulation and review of Housing Services Policies and Procedures.
Undertake any other duties as required that are consistent with your role.
Complaints and Resident Voice
Work with customers, management and the Complaints Manager as required to effectively resolve complaints relating to the service area in line with Clúid’s complaints policy.
Support with the completion of remedial actions or improvement commitments identified through service complaints to drive continuous improvement.
Corporate Responsibilities
Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
Adhere to all Clúid policies and procedures at all times
To exercise discretion at all times
Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements
Person Specification
Demonstrates a willingness to learn
Willingness to work from time to time outside normal business hours e.g. Resident Association meetings
Proficient in IT systems, especially Excel and experience of using different IT packages e.g.
Management Information and CRM systems
Good organisational and time management skills, with ability to be flexible and work on own initiative
Customer-focused experience.
Excellent problem-solving skills and attention to detail
Team-oriented with a collaborative mindset
Self-driven and motivated
Ability to demonstrate good listening skills
Influencing and negotiation skills
Proven ability to manage tasks and projects, including report writing
Experience/Qualifications
Minimum one year experience in housing services or in a face-to-face, customer-oriented housing environment
Relevant third-level qualification in housing, social care, property, or a related field (or working towards)
Professional qualification (ICSH/ CIH/ IAVI/ IPA).
Knowledge of housing law GDPR, Residential Tenancies Board (RTB), and housing regulatory standards
Full clean driving licence.
Property Services Regulatory Authority Licence preferred (where required a commitment to working towards may be necessary)
Experience of housing and property services, including lettings, allocations, OMCs, tenancy sustainment,
Willingness to participate in forums, working groups, or committees as required
Commitment to promoting a culture that supports excellent service delivery and upholds the organisation’s values
About us
Clúid is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.
Why Choose Clúid? At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:
Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
Employee Benefits: 25 days annual leave +3 additional days over Christmas and Good Friday, 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
Inclusive Culture: Be part of an organisation that values diversity and inclusion, recognised with a Gold Award from Investors for Diversity.
Clúid is a not-for-profit organisation. Our vision is a society where everyone has a great place to live. Clúid achieves this through its mission to provide quality housing and services that enable residents to create homes and thriving communities.
Clúid has over 300 staff to ensure that it has the capacity to meet this mission. To date, Clúid has provided over 13,000 affordable homes to low-income families and single people in housing need all over Ireland. See www.cluid.ie for more.
Clúid believes in the importance of employing, developing, motivating and engaging staff to deliver an excellent service. We aim to do this by ensuring staff have all the resources necessary to do their job well and by providing them with a supportive environment.
Clúid is a registered charity, RCN 20029975.
View our community guidelines at www.cluid.ie/news-stories/social-media-community-guidelines/
How many Administrative jobs are open in Galway, Ireland right now?
There are currently 26 open administrative positions in Galway, Ireland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Galway, Ireland?
Companies currently hiring include Diligent, Galway Simon Community, JJ Rhatigan & Company, SGS, Truly, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Galway, Ireland?
Yes — 6 of the 26 open administrative positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Administrative jobs in Galway, Ireland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.