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Contract
high school, professional certificate
Pension Scheme, Life Assurance, Annual Leave, Length Of Service Awards, Health & Wellbeing Initiatives, Bike To Work Scheme
Posted 29d ago
~40 hrs/week
Responsibilities
The advisor will provide information and support to the Small Public Service Vehicle industry, including scheduling inspections and processing payments. They are responsible for handling incoming calls, updating customer records, and following standard operating procedures.
Requirements
Candidates should have at least one year of customer service experience and a Leaving certificate or FETAC 5 skills certificate. Strong communication skills and general PC proficiency are essential, while contact center experience or Irish language skills are advantageous.
Full job description
Company Description
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.
SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management
Job Description
Job Title: Customer Service Advisor
Location: Ballybrit Industrial Estate
Hours: Mon-Fri 9-5:30 (40p/w)
Rate: €14.30p/h
Overview of the role
The Customer Service Advisor will represent our client within one of our awarded Government Services, providing information and support to members of the Small Public Service Vehicle (SPSV) Industry. These calls typically involve scheduling SPSV vehicle inspections, managing booking amendments, and processing payments securely through the CRM system. The successful candidate will be expected to:
Handle incoming customer calls and provide accurate information, support, or guidance
Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at all times
Accurately update customer records and input data into internal systems
Maintain high customer satisfaction by delivering a professional and courteous service
Communicate effectively with internal departments to support efficient issue resolution
This is not a definitive list of duties.
Qualifications
The ideal candidate for this role is someone who has experience in Customer Service oriented roles.
The successful candidate should have the following qualifications and experience:
Excellent communication skills (verbal and written)
Strong Computer Skills & general PC Proficiency
Problem‑solving abilities
Excellent communication and people skills are vital to this role
Previous Contact Centre experience is an advantage but not essential
Irish Speaker is an advantage
To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.
Additional Information
At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
Pension scheme + Life Assurance
22 Days Annual Leave (increasing with service) plus bank holidays
Length of Service Awards
Health & Wellbeing initiatives
Bike to work & Taxsavers tickets for Rail/Bus/Luas
SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.
APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.
How many Administrative jobs are open in Galway, Ireland right now?
There are currently 26 open administrative positions in Galway, Ireland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Galway, Ireland?
Companies currently hiring include Diligent, Galway Simon Community, JJ Rhatigan & Company, SGS, Truly, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Galway, Ireland?
Yes — 6 of the 26 open administrative positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Administrative jobs in Galway, Ireland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.