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Skills: Crisis Intervention, Trauma Informed Care, Interpersonal Communication, Conflict Resolution, Microsoft Office
Liberty Administrative
Administrative Assistant - Dialysis Clinic
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Mid level
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$18/hr
Full-time
high school
Posted 19d ago
~40 hrs/week
Responsibilities
Ensure the general welfare and safety of shelter guests and staff through crisis intervention and trauma-informed care. Manage daily shelter operations, including safety checks, administrative reporting, and community engagement at the front desk.
Requirements
Requires a high school diploma or GED and at least one year of experience in human services or customer service. Candidates must demonstrate maturity, dependability, and the ability to maintain professional boundaries in a high-stress environment.
Full job description
POSITION SUMMARY
The Guest Services Staff (GSS) position is an integral member of the operations team. The programs strive to provide services to adults experiencing homelessness in a manner that facilitates safety, trust, and collaboration. CSS programs uphold the ideals of empowering participants. This highly mobile position is responsible for the general welfare and safety of all program participants and fellow staff members.
ABOUT US
CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.
Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by:
Offering charitable assistance to those in need, especially persons who are poor
Developing and conducting programs to strengthen and support families and the dignity of the human spirit
Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity
And advocating for social justice for the common good of all
ABOUT OUR PROGRAM/DEPARTMENT
The Guest Services position has a variety of shifts and locations which use the GSS as a critical member of its teams. The following are the locations which require GSS support and are a part of the Adult Homelessness Services Team at CSS. You may apply once, and we will work with you to determine the best location based on your preferences and our needs.
The Brother Francis Shelter provides services 24 hours a day, seven days a week and serves up to 120 male and female guests nightly in a manner that facilitates guests’ feelings of safety, trust, and collaboration. While upholding the ideals of empowering shelter guests, this highly mobile position is responsible for the general welfare and safety of all shelter guests and fellow staff members. Please go to Brother Francis Shelter - Catholic Social Services - Alaska (cssalaska.org) for more information about BFS.
The Complex Care Shelter provides supportive services for individuals who have difficulty accessing and navigating congregate shelter due to disability or health characteristics. CCS operates 24 hours a day, seven days a week serving up to 83 guests nightly in single or double occupancy rooms. CSS provides day services to adult men, women and seniors in a trauma informed service model. Please go to Complex Care - Catholic Social Services - Alaska (cssalaska.org) for more information about CCS.
The 3rd Avenue Resource & Navigation Center is part of a campus with Brother Francis which provides Adult Homeless Services. 3RNC operates eight hours per day, five days a week serving up to one hundred clients seeking services. This position provides services to individuals experiencing homelessness or at risk of homelessness within the Anchorage Bowl. Please go to 3rd Avenue Resource & Navigation Center - Catholic Social Services - Alaska (cssalaska.org) for more information about 3RNC.
REQUIRED COMPETENCIES
Competencies: Demonstrated dependability, maturity, and initiative. Ability to handle crisis situations and accomplish tasks assigned with minimal supervision. Excellent interpersonal skills. Must be able to maintain program/guest/agency confidentiality and treat everyone with dignity and respect. Ability to set and observe appropriate personal limits and boundaries, especially with respect to shelter guests. Ability to relate positively to supervisor, fellow employees, and all shelter guests. Flexibility to deal effectively with a variety of people, situations, problems, and changes.
Skills: Committed to collaboration and shared decision-making is a key part of leadership style. Desire to work with a variety of people, situations, and challenges to carry out the mission and purpose of the program. Demonstrated leadership, dependability, flexibility, and initiative. Must react effectively in crowded and stressful situations. Ability to provide supervision and training to guest volunteers, interact positively with other CSS staff members and clients. Appropriate interpersonal, written, and verbal communication skills. Team building skills. Ability to type on the computer. Knowledgeable in most Microsoft Office applications. Logistics skills to facilitate smooth operations of the shelter.
RESPONSIBILITIES
Guest Services
Provide for the general welfare and safety of shelter guests and staff, and crisis intervention.
Provide referrals when necessary.
Adhere to the principles of trauma informed care.
Focus on preventing further crisis and avoiding re-traumatization.
Facilitate choices, autonomy, self-determination of the guests.
Program Administration
Assure the smooth functioning of shelter services throughout shift.
Complete routine safety checks.
Ensure all paperwork and reports are completed and submitted in a timely manner.
Serve as support of In-House Program participants working during assigned shift, overseeing that participants are meeting their goals in the In-House Program
Ensure all necessary information is passed to subsequent shifts.
Community Engagement
Route calls to specific people
Take and relay messages.
Answer inquiries about the shelter and its services
Greet guests and visitors warmly and make sure they are comfortable.
Ensure no one is left waiting at the front door.
Ensure the front desk area is tidy.
Give visitors badges and direct them to where they can sign in.
Process donations from the community
Other duties as assigned.
QUALIFICATIONS
Minimum Education Qualification: High School Diploma or GED.
Minimum Experience Qualification: One (1) year experience in human services, customer service, or related experience.
A relevant combination of education and experience may be considered.
WORK ENVIRONMENT
Work environment: Duties are frequently performed indoors but staff may rarely have duties to perform outdoors year-round. Depending on location, the position frequently requires working in a crowded environment with a variety of people and noise levels. The GSS position frequently works with a variety of participants with varying levels of need.
Physical demands: Standing the physical demands of the job, including bending, sitting, lifting up to 25 pounds, and driving.
Work is performed in a non-congregant shelter for people experiencing homelessness and or food insecurity. Frequently required to stand and walk for duration of shift.
Location: The Brother Francis Shelter,
This position will operate between the hours of 8am and 4pm, days off TBD
How many Administrative jobs are open in Anchorage, AK right now?
There are currently 336 open administrative positions in Anchorage, AK listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Anchorage, AK?
Companies currently hiring include NMS, PROVIDENCE MEDICAL INSTITUTE, Costco Wholesale, Nordic Calista, Catholic Social Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Anchorage, AK?
Yes — 28 of the 336 open administrative positions offer remote or hybrid work (9 remote, 19 hybrid).
How do I apply for Administrative jobs in Anchorage, AK?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.