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Westerville, Ohio, United States · On-site
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The Patient Relations Specialist proactively gathers feedback from patients and families to resolve issues and complaints. They facilitate the investigation of grievances, maintain outcome databases, and collaborate with Risk Management to ensure regulatory compliance.
Candidates must possess a Bachelor's degree and at least one year of experience in a healthcare customer service setting. Strong writing, public speaking, and empathetic interpersonal skills are required.
Patient Relations Specialist - North Region (New Albany, St. Ann's, Dublin and Lewis Center)
Position Purpose:
In accordance with the Mission and Guiding Behaviors; the Patient Relations Specialist will take a proactive approach with anticipating the needs of our customers (patients, families & visitors.) The Patient Relations Specialist will round as needed on customers to gather feedback, provide support and facilitate resolution of issues and complaints. Patient Relations Specialist will facilitate investigation, prepare response and track patient/family complaints, grievances and service concerns.
What you will do:
Minimum Qualifications:
Bachelor's Degree
Minimum 1 year in a healthcare customer service setting
Excellent, detailed work performance and writing ability
Excellent empathetic customer service and personal relations skills
Effective public speaking skills
·Good knowledge of hospital operations and general equipment and supplies
Ministry/Facility Information:
Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
St. Peter’s serves in the spirit of the gospel as a compassionate and transforming healing presence in our communities.
With more than 11,000 employees in more than 185 locations, St. Peter’s Health Partners is the Capital Region’s largest and most comprehensive not-for-profit integrated health care network, which provides high-quality, compassionate, and sophisticated care to thousands of people every day. St. Peter’s Health Partners is a member of Trinity Health. For more information, please visit www.SPHP.com.
Offices: 315 South Manning Blvd, Albany, NY 12208, US
