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Temporary, Part-time
Paid time off, Product discounts, Peak Design products
Posted 9d ago
~40 hrs/week
Responsibilities
The Gear Expert will serve as a host and product educator, welcoming customers, demonstrating gear, and managing the retail space. Responsibilities also include handling returns, maintaining store cleanliness, and providing feedback to management.
Requirements
Candidates should have experience in customer-facing roles and a genuine interest in Peak Design products. The role requires physical stamina for standing and moving inventory, as well as availability for closing shifts.
Full job description
About Peak Design
Okay, the premise for this role is pretty simple: we have a pop-up shop in Bridgeport Village. There are tons of people worldwide who are fanatically in love with our award-winning products and want to come to check it all out in-person. We need you to give them a big ol’ Peak Design welcome. Honestly, this isn’t your typical retail job because this isn’t your typical retail store. It’s way doper.
About the job
Our retail space is one where our community can explore our gear, mingle with our team, and learn what makes Peak Design tick. It’s also a PD people hub - a warm, welcoming place for folks with shared passion to meet, seek help, get inspiration, collaborate, learn, share, and (more often than not) party. Our store staff are friendly hosts, product experts, educators, and instructors.
As host, you’ll welcome visitors into the space and help them explore our gear and brand. You’ll share stories, ask questions, and make them feel at home.
As a product expert, you’ll learn their specific needs, advise them on the best solution, and steer them to the correct gear for the job.
As an educator and instructor, you’ll seek out moments to teach and inspire. You’ll have the opportunity to share photography tricks, travel tips and, most importantly, your life experiences with our customers.
About the role
Retail and Front-End Things:
Greet and determine the needs of every customer that walks through the door.
Know every product inside and out and be able to explain its multiple uses as well as how it fits into our ecosystem of products.
Handle product returns, warranty claims, and concerns impressively. We stand behind every product for the life of it and take pride in friendly, no-hassle returns and lifetime warranties.
Handle product support issues, both in-person and on the phone. Our store is a place where existing customers are encouraged to seek product help.
You will learn how to operate our simple point-of-sale (POS) system.
Be the ears on the ground. Internalize customer feedback and provide that feedback to the store manager.
Be an individual. Be creative. Be proactive. We welcome your input and will support your role in your greater community. If you have ideas about how to make our store more inviting, inclusive, and dynamic, we welcome them.
Merchandising and Back-End Stuff:
Maintain an immaculate environment within the store and outside the store. Leave no strap dangling, no hang tag askew, no bag off-kilter, and no leaf unswept on the sidewalk. Make sure what is on the floor is neatly assembled and hung correctly. Maintain a clean and well-organized stock area.
Role requirements
Availability:
Available for closing shifts ~12:30 - 8:30pm
Expert users of Peak Design gear. Or, at the very least, individuals with a genuine interest in quickly developing that knowledge base.
Employees who will take pride in making our store a clean, friendly, inviting place.
Creatives and adventurers - whether hobbyists or professionals - who can talk shop with similarly-passionate folks and understand their needs.
You love to host, educate, and enthrall others. You also love to listen.
You’ve been known to put yourself out there in the community - e.g. attend Meetups, join clubs, and make connections. And perhaps you’ve already got some inspired ideas for how we can make our store a better community resource. We’re all ears.
Experience in a customer-facing role, such as retail or hospitality.
Personal or professional interest in or experience with products in our industry.
Physical requirements: Constantly in a stationary position for prolonged periods (8+ hours); frequently moving objects up to 30 pounds in all directions; frequently ascending or descending ladders, stairs, ramps and the like
Nice-to-haves
You're could be a gregarious person, with some outdoorsy or artistic hobbies, as well as an eye for details. But it could mean a lot of things, and we look forward to hearing how you see yourself in this role!
Salary Range
Peak Design’s purpose is to create happy, meaningful lives for the people that work here. This includes our Retail team. We bring this purpose to life by:
Offering a competitive hourly wage ($20/hour) that honors your talents and professional experience.
Offering non-traditional and generous perks for part-time employees such as accrued paid time off, and Peak Design products and discounts.
We want you to feel motivated, empowered, and stoked each day that you come to work. And we also want you to live your best life. We believe these can be not only compatible, but complementary.
Diversity, Equity, Inclusion and Belonging
At Peak Design we believe a diverse team is an innovative team and something worth celebrating. A range of perspectives and backgrounds creates a stronger and more creative work environment (not to mention more fun). We’re committed to equality and inclusivity across race, gender, age, religion, identity, and experience.
Some candidates may see a long list of job requirements and feel discouraged because they don’t match every single bullet point – we strongly encourage you to apply anyway! If what we do resonates with you, and you feel excited and able to contribute, we’re equally stoked for the opportunity to engage with you.
Makers of radical gear. Co-founders of Climate Neutral. A happy bunch of weirdos since 2011.
Industry
Design Services
Company size
51-200 employees
Founded
2011
Headquarters
San Francisco, CA
LinkedIn followers
14,506
Total funding
$16M
Peak Design makes award-winning bags, camera accessories, and an ecosystem of rugged phone mounts. We design truly radical gear, unparalleled in thoughtfulness, and have managed to build an equally radical company in our 12+ years of doing business.
We have zero outside investors, crowdfund massively ambitious products, speak our mind on environmental matters, are totally carbon neutral (co-founded Change Climate!), are a certified B Corp, and give 1% of our gross revenue to environmental nonprofits through our 1% For The Planet membership.
Peak Design exists to provide happy, meaningful lives for the people who work here. Our six-point mission allows us to achieve that purpose:
1. Make the best things
2. Succeed at the expense of nobody
3. Treat our customers as peers
4. Offset our environmental impact
5. Use our voice to inspire positive change
6. Prioritize happiness over growth
Offices: 2325 3rd St, Suite 410, San Francisco, CA 94107, US · 529 Hayes St, San Francisco, CA 94102, US · 241 Lafayette St, New York, NY 10012, US