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Full-time
Competitive Salary, Bonus, Annual Reviews, Flexible Work Hours, Mental Support, Physical Support
Posted 31d ago
~40 hrs/week
Responsibilities
Provide technical advice and guidance to the Claims team to optimize recovery outcomes for Income Protection and TPD portfolios. Act as a subject matter expert to develop return-to-health strategies and coach Claims Consultants in managing medical and occupational barriers.
Requirements
Requires at least 4 years of experience in Occupational or Vocational Rehabilitation or an allied health discipline. Candidates should have strong communication skills and experience in compensable disability management and coaching.
Full job description
Company Description
Competitive Salary + Bonus + Annual Reviews
Flexible Work Hours | Hybrid Model
Wellbeing Benefits – Mental, Physical & Financial Support
1 x Permanent role.
2 x 12-month fixed-term contract roles
Collaborative team with supportive leadership
Internal career growth opportunities
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
As a Recovery & Support Specialist at TAL, you play a pivotal role in helping people reclaim their health, independence and confidence during some of life’s most challenging moments. By partnering closely with Claims teams, this role shapes meaningful recovery pathways that support sustainable return‑to‑health and return‑to‑work outcomes. Your impact extends beyond individual claims—strengthening capability, improving outcomes and reinforcing TAL’s commitment to doing the right thing for customers, every step of the way.
In this role you will:
Drive optimal recovery and return‑to‑work outcomes by shaping clear, evidence‑based strategies across IP and TPD claims.
Partner with Claims teams and health practitioners to remove barriers and accelerate sustainable return‑to‑health outcomes for customers.
Identify and intervene early on at‑risk claims to prevent prolonged recovery and improve overall claim duration and experience.
Build Claims Consultant capability through coaching and guidance on medical, rehabilitation and return‑to‑work decision‑making.
Ensure recovery services deliver value by influencing quality, alignment and performance of external providers.
Strengthen best‑practice recovery approaches by collaborating with Health Services and contributing insights to Claims leadership.
Qualifications
A strong allied health or rehabilitation background you use to support thoughtful, person‑centred recovery and return‑to‑work outcomes.
A practical biopsychosocial mindset, enabling you to see the whole person and navigate complex barriers to recovery with confidence.
Clear, empathetic communication skills that help you build trust, influence outcomes and engage diverse stakeholders.
A collaborative, coaching‑oriented approach, with a genuine desire to share expertise and lift capability across teams.
A customer‑first mindset and professional judgement, allowing you to work effectively within compensable environments while doing what’s right.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us —we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Related keywords
Life InsuranceIncome ProtectionTPDOccupational RehabilitationVocational RehabilitationDisability ManagementBiopsychosocialHealth Connect FrameworkClaims ManagementAllied HealthCase ManagementReturn To WorkMedical ReportsLife Insurance Code of Practice
TAL is Australia's leading life insurance specialist*. For over 150 years, TAL has been protecting people, not things. Together with its partners, TAL insures more than 5 million^ customers and offers life insurance through the following channels: direct to consumer; through a financial adviser; and via group and workplace superannuation schemes. TAL is part of the Daiichi Life Group, one of the world’s largest insurance groups.
House rules Please find our social community guidelines here: https://www.tal.com.au/disclaimer
* Results determined by NMG based on TAL market share of inforce premiums as at 31 March 2024.
^ Based on insured customer policies and insured members of superannuation funds across Group, Retail and Direct
Offices: Sydney, NSW 2000, AU · 390 La Trobe St, Level 6, Melbourne, Victoria 3000, AU
Income Protection/Salary Continuance CoverTerm Life CoverTotal and Permanent Disability CoverFuneral Expenses CoverCritical Illness CoverLife InsuranceRetirementand Lifetime IncomeLife InsuranceInsurance