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We’re looking for an experienced Banking Officer to support accurate and timely processing of resident payments within our Resident Management team. "At Opal HealthCare, we know that companies don’t succeed, …
Skills: Payment Processing, Receipting, Payment Allocation, Direct Debit Management, Bank Reconciliation
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Full-time
professional certificate, bachelor degree
Professional Growth, Career Development, Innovative Environment, Positive Work Culture
Posted 15d ago
Apply by Aug 21
~40 hrs/week
Responsibilities
The Banking Officer is responsible for the accurate processing, receipting, and allocation of resident payments and managing direct debits. The role also involves investigating unidentified transactions and providing banking support to internal and external stakeholders.
Requirements
A Diploma in Accounting is essential, and a minimum of 3 years of experience in banking or finance operations is preferred. Candidates must possess advanced Excel skills and the ability to work in a regulated, high-volume environment.
Full job description
We’re looking for an experienced Banking Officer to support accurate and timely processing of resident payments within our Resident Management team.
"At Opal HealthCare, we know that companies don’t succeed, people do."
This is aged care but not as you know it!
Opal HealthCare is Australia’s largest private aged care provider, with 146 Care Communities across five states and a national team of 24,000 dedicated professionals, we're changing lives every day. Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.
About the Role:
We are seeking an experienced and detail-driven Banking Officer to join our Resident Management team. Reporting to the Credit Control Team Leader, this role plays a critical part in ensuring the timely, accurate and compliant processing of resident payments and banking activities, while delivering a high standard of customer service to both internal and external stakeholders.
You will be responsible for receipting and allocating payments, managing direct debits, investigating unidentified or dishonoured transactions, and supporting our Care Communities with banking and receipting queries. This role contributes directly to operational accuracy, financial integrity, and a positive customer experience.
Key Responsibilities
Process daily and monthly resident payments with a high level of accuracy
Receipt and allocate payments within agreed timeframes
Manage direct debit processing, including dishonoured payments
Investigate and reconcile unidentified payments
Complete daily/weekly cheque banking
Respond to payment and receipting enquiries from internal and external stakeholders
Support month-end processes and ongoing process improvement initiatives
About You:
You are highly organised, detail-oriented, and confident working in a regulated, high-volume environment. You take pride in accuracy, enjoy problem-solving, and are comfortable liaising with a range of stakeholders.
Minimum 3 years’ experience in a banking, receipting, or finance operations role is preferred
Diploma in Accounting is essential
Advanced Excel and strong data entry skills
High attention to detail and ability to manage confidential information
Strong communication, time management, and customer service skills
Experience in a regulated environment and/or aged care is highly advantageous
What can we offer you?
Professional Growth - Join a supportive and collaborative team, where your career development is a priority. We offer opportunities for advancement and skill enhancement.
Innovative Environment - Be part of an organisation that values creativity and innovation. Contribute to exciting projects that make a difference in our sector.
Impactful Contribution - Join a team dedicated to enhancing the lives of our residents by ensuring the highest quality of care and services.
Positive Work Culture - Be part of a supportive and inclusive work environment where your voice in valued, and your ideas are encouraged.
All applicants must be willing to obtain a police clearance certificate via Opal HealthCare's police check system and undergo pre-employment medical.
Opal HealthCare has 142 Care Communities across Australia, offering residential aged care with services for respite, dementia care, palliative care, and rehabilitation. We have 24/7 nurse care and the hospitality of home-cooked meals in every one of our Care Communities.
We understand that thinking about or deciding on aged care is never easy. It can trigger all kinds of emotions, like fear, anxiety, guilt, loss or even relief.
For us, aged care is about empathy and understanding and delivering the best possible quality of life. All provided by some of the most experienced and caring people you’ll ever meet.
We encourage our residents to live a life of meaning and purpose – that’s why understanding the big and the little details about how you like to live each day is important to us – so that we can help you feel at home, have the right support and live your best life in our care.
This is the future of aged care in Australia
Offices: Level 11, 420 George St, Sydney CBD, New South Wales 2000, AU