Sydney, New South Wales, Australia · On-site
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Skills: Customer Experience, Claims Processing, Stakeholder Management, Complaint Handling, Conflict Resolution
Sydney, New South Wales, Australia · On-site
As a Claims Agent for our life portfolio, you will be responsible for providing an exceptional customer experience to all our customers within the procedural requirements of our business. The position requires the Claims…
Skills: Customer Experience, Claims Processing, Stakeholder Management, Complaint Handling, Conflict Resolution
Sydney, New South Wales, Australia · Hybrid
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The Claims Agent manages life insurance claims by liaising with external stakeholders and re-insurance groups to obtain necessary certifications. The role focuses on delivering an exceptional customer experience while adhering to business procedural requirements.
Candidates should possess strong communication, empathy, and conflict resolution skills with a high degree of analytical ability. A background in insurance or claims is considered advantageous.
As a Claims Agent for our life portfolio, you will be responsible for providing an exceptional customer experience to all our customers within the procedural requirements of our business.
The position requires the Claims Agent to liaise with external stakeholders and re-insurance groups with respect to policies, claims and premiums in order to obtain, and provide insurance information and certification. Addressing customer claims in a timely manner, whilst also managing the process and procedural requirements of the business is of key importance to the success of this position.
This role requires the successful candidate to work a rotating roster between the hours of 8am - 6pm, Monday to Friday.
What are we looking for?
Our Promise to Our People
Benefits
We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more.
Who We Are
Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp, Guardian and Choosi.
We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.
We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.
Location
Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.
Apply Now
If this role interests you, we would love to hear from you!
Website: www.greenstone.com.au
We pride ourselves on being an innovative company that makes smart financial solutions simple and accessible.
Greenstone Financial Services was founded in 2007, with the bold ambition to deliver smart and affordable direct insurance solutions to meet the needs of everyday Australians. A decade later, we launched across the Tasman to help New Zealanders secure the cover they deserve, and now in 2023 – we have expanded into Canada to revolutionise insurance the same way we did in Australia and New Zealand. Find out more at www.greenstone.com.au.
Offices: 50 Norwest Blvd, Sydney, New South Wales 2153, AU · Toronto, Ottowa M2P 2B5, CA
We pride ourselves on being an innovative company that makes smart financial solutions simple and accessible.
Greenstone Financial Services was founded in 2007, with the bold ambition to deliver smart and affordable direct insurance solutions to meet the needs of everyday Australians. A decade later, we launched across the Tasman to help New Zealanders secure the cover they deserve, and now in 2023 – we have expanded into Canada to revolutionise insurance the same way we did in Australia and New Zealand. Find out more at www.greenstone.com.au.
Offices: 50 Norwest Blvd, Sydney, New South Wales 2153, AU · Toronto, Ottowa M2P 2B5, CA
