Scottsdale, Arizona, United States · On-site
$15/hr–$20/hr
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Skills: Customer Service, Relationship Building, Billing, Data Entry, CRM
Scottsdale, Arizona, United States · On-site
$20/hr–$29/hr
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
$19/hr–$27/hr
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Scottsdale, Arizona, United States · Remote OK
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · Remote OK
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · Hybrid
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National Vision Inc.Scottsdale, Arizona, United States · On-site
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Marriott International Hotels, Inc.Scottsdale, Arizona, United States · On-site
$25/hr–$28/hr
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Scottsdale, Arizona, United States · On-site
$20/hr–$23/hr
Pharmacy Technician – Lab Support (Overnight | Non-Retail) Location: North Scottsdale, AZ (East Bell Rd & Loop 101) Compensation: $20.00 – $23.00/hour (based on experience) Schedule: Monday–Thursday | 9…
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Kahala BrandsScottsdale, Arizona, United States · Hybrid
$110k–$120k/yr
IT Vendor Management Lead MTY is seeking an experienced IT Vendor Management Lead to develop and lead strategic sourcing, vendor management, and cost optimization across the IT department. This role will serve as the sub…
Skills: Vendor management, Strategic sourcing, Cost optimization, Contract negotiation, Procurement
Marriott International Hotels, Inc.Scottsdale, Arizona, United States · On-site
$25/hr–$27/hr
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Skills: Food and beverage operations, Staff supervision, Budget management, Customer service, Inventory management
Scottsdale, Arizona, United States · On-site
Who We Are At RVi, we advocate for nature, inspire creativity, tell captivating stories, and forge strong relationships to create places with staying power. We’re process-oriented and results-driven. Our design is ground…
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Scottsdale, Arizona, United States · On-site
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Skills: Customer service, Team leadership, Food safety, Sanitation, Merchandising
Scottsdale, Arizona, United States • On-site
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The coordinator acts as a liaison between the venue, the company, and customers to provide support, build relationships, and ensure a high-quality experience. Responsibilities include managing billing, performing data entry in CRM systems, and coordinating customer engagement activities.
Candidates must have a high school diploma, with an associate degree preferred, and at least one year of experience in administrative, sales, or hospitality roles. Proficiency in Microsoft 365 and strong communication and organizational skills are required.
The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.
Customer Contact
• Acknowledge and interact with customers while maintaining a pleasant and professional image.
• Build relationships with customers to establish trust and open communication.
• Pro-actively identify potential issues and provides solutions to client’s concerns.
• Respond quickly to questions and requests and handle service problems politely and efficiently.
• Attend Venue meetings as required.
Billing
• Communicate billing information to customers, resolve billing concerns and obtain signatures.
• Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
• Prepare billing reports daily and submit them to the venue for reconciliation.
Data Entry
• Enter customer contact information and details into CRM system.
• Enter and reconcile Exhibit customer payments into the billing system.
Customer Engagement
• Accompany selling manager on PreCon and Site Visit meetings as needed.
• Coordinate customer follow-up and support thank you messages.
• Coordinate with hotel sales team for site visit attendance and support.
• Drive customer service excellence by engaging in multiple points of contact throughout the day.
• Act as a service liaison between customer, Encore team and venue partners.
Operational Support
• Demonstrate knowledge of hotel and facility services.
• Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.
• High School Diploma is required. Associate degree is preferred
• 1+ years of administrative, sales or hospitality experience preferred.
• Proficiency Microsoft 365 and web-based applications.
• Strong written and oral communication skills
• Strong organizational and interpersonal skills
• Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
• Ability to multi-task and work well under pressure
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Instills Trust
• Safety Conscious
Drive Results
• Action Oriented
See The Big Picture
• Ability to Prioritize
Value People
• Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting: 6-8 hours per day
• Standing: 2-3 hours per day
• Walking: 0-1 hours per day
• Stooping: 0-1 hours per day
• Crawling: 0-1 hours per day
• Kneeling: 0-1 hours per day
• Bending: 0-1 hours per day
• Reaching (above your head): 0-1 hours per day
• Climbing: 0-1 hours per day
• Grasping: 0-1 hours per day
Lifting Requirements
• 0-15 lbs*: Frequently
• 16-50 lbs*: Occasionally
• 51-100 lbs: Never
• Over 100 lbs: Never
Carrying Requirements
• 0-15 lbs*: Frequently
• 16-50 lbs*: Occasionally
• 51-100 lbs: Never
• Over 100 lbs: Never
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Frequently
• Color Vision: Continuously
• Peripheral Vision: Occasionally
• Depth Perception: Occasionally
• Hearing: Continuously
Pushing/Pulling Requirements
• 0-15 lbs*: Occasionally
• 16-50 lbs*: Occasionally
• 51-100 lbs*: Never
• Over 100 lbs: Never
*Identifies the physical requirements that team members perform without assistance.
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
