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Skills: Application Support, DocuSign, SmartSolve, TrackWise, Jaggaer
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Provide L1 and L1.5 application support for DocuSign, SmartSolve, TrackWise, and JAGGAER, focusing on incident and service request management. Responsibilities include performing triage, troubleshooting complex issues, and maintaining system health and documentation.
Requires 1-2 years of experience in application support with mandatory hands-on experience in at least two of the specified enterprise tools. A bachelor's degree in Engineering, IT, or a related field is required, along with a willingness to work in shifts.
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.
At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
We are looking forward to hire JAGGAER Professionals in the following areas :
Job Description: Application Support Analyst (L1 / L1.5)Role OverviewWe are hiring an Application Support Analyst for L1 and L1.5 support across DocuSign, SmartSolve, TrackWise, and JAGGAER. The role involves handling incidents, service requests, and performing deeper troubleshooting for business-critical enterprise applications.Key Responsibilities1. Incident & Service Request Management
- Handle tickets via ServiceNow or similar tools
- Perform triage, prioritization, and resolution within SLA
- Resolve standard issues using SOPs, KB articles, and runbooks
- Escalate complex issues to L2/L3 with proper analysis and documentation
- Provide regular updates to end users
2. Application Support (Mandatory Scope)
- DocuSign: Envelope failures, workflow issues, access
- SmartSolve: Quality workflows, document control, deviations
- TrackWise: CAPA, audit, complaint management
- JAGGAER: Procurement workflows, supplier onboarding
- Support user queries and access issues
- Perform basic configurations and data corrections
3. L1.5 Troubleshooting
- Analyze recurring or complex incidents
- Perform log and error analysis
- Identify patterns and suggest fixes
- Coordinate with infra and vendor teams
4. Monitoring & Operations
- Monitor jobs, integrations, and system health
- Perform daily checks and scheduled tasks
5. Knowledge Management
- Maintain SOPs and knowledge articles
- Update KEDB
6. Compliance & Documentation
- Follow audit and compliance requirements
- Maintain proper documentationMandatory Skills- Hands-on experience in at least 2–3 applications: DocuSign, SmartSolve, TrackWise, JAGGAER (MANDATORY)
- Strong understanding of application workflows
- Experience in L1/L1.5 support
- Knowledge of ITIL processes
- Experience with ticketing tools (ServiceNow preferred)Preferred Skills- GxP/regulated environment exposure
- Basic SQL or log analysis
- Knowledge of integrations/APIs
Experience1-2 years in application support rolesEducationBachelor’s degree in Engineering, IT, or related fieldShift ModelWillingness to work in shifts / on-callKPIs- SLA adherence
- First-time resolution
- Ticket quality
- User satisfaction
- Reduction of repeat incidents
At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.
Our Hyperlearning workplace is grounded upon four principles
Transform your business, go #digital with #automation. #YASHTechnologies
YASH Technologies is a consulting-led transformation partner with a proven track record of helping customers address their current and prospective digital transformation challenges. Recognized as "Large enough to transform and small enough to care," our customer-centricity and robust value systems have helped us earn the trust of our clients globally and enabled us to be the "Digital Partner of choice" of 75+ global F500 companies. We combine battle-tested consulting, technology, advisory, and outsourcing services capabilities "Glocally" with a consultative & value-centric approach to enable clients to achieve unprecedented performance and revenue growth at optimized costs. We are incredibly passionate about our mission - driving customer success, engaging with our associates, and giving back to the communities in which we live. We have fostered an environment that empowers associates and allows them to actualize themselves while enabling them to deliver exceptional experiences to our customers and partners. We deeply treasure the trust evolve as an organization to bring our business, industry, and technology experience to develop and optimize innovative business-driven technology solutions for our customers. Regarding our vision, mission and values, YASH is focused on building long-term relationships and working with clients as an extended team. As such, YASH has created a culture where people feel empowered to make a difference; where every YASHian is passionate about innovation and collaboration; and where we take care of each other, our clients, our partners, and our communities just because it is the right thing to do.
Offices: 605, 17th Avenue, East Moline, IL 61244, US · US Development Center, 841 Avenue of the Cities, East Moline, IL 61244, US · Development Center, India, Raheja Plaza, Unit No. 701/A L.B.S.Road Ghatkopar - West, Mumbai, MH 400086, IN · 150 Presidential Way, Suite 230, Woburn, MA 01801, US · Missouri (US Regional Center), Suite 135 One CityPlace Drive,, St. Louis, MO 63141, US
